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How to pair my Enki Connect box

Before starting the pairing of your Enki Connect or Essentiel b Connect gateway, we suggest you check the following recommendations and tips:

  • Your Wi-Fi network must operate on the 2.4 GHz band. For optimal operation, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be separated under different SSIDs (network names). Please contact your internet service provider if you need assistance separating your network.

  • It is recommended to leave only your main Wi-Fi access point operating and to disable all Wi-Fi repeaters to pair the gateway.

  • Your Wi-Fi password must not include special characters. It must consist only of lowercase letters, uppercase letters, and numbers.

  • Please ensure that the Enki Connect gateway and the internet gateway are located as close to each other as possible. (If necessary, temporarily move the Enki Connect gateway closer to the internet gateway to proceed with pairing.)

  • Disconnect any devices that may emit a Wi-Fi network or to which the product could connect, such as Wi-Fi repeaters.

  • If you have multiple gateways to add, it is essential to only leave one device powered on at a time. The others must be disconnected from their power supply.

Before starting the pairing process, electrically connect your gateway and please confirm that your device is in factory mode. Box connect - Non connecté.gif
  • LAN: Solid
  • WLAN: Blinking
  • POWER: Solid

Not connected, not synchronized

 

If your gateway is not in factory mode, you can reset it in this way: How to reset.gif

 

To add your device, please follow the instructions below:

1 - Open the Enki application by clicking on the icon in the list of your applications installed on your phone.

2 - Click on "" in the top right corner of your screen.

3 - Then on "Add a device".

4 - Then on "Gateway".

5 - And then on "Enki" or "Essentiel b" depending on the brand of your gateway.

6 - Finally, on "Enki Connect Gateway" or "Essentiel b Connect Gateway" depending on the brand you chose just before.

7 - Read the prerequisite steps, follow the requested items and click on the "Next" button.

8 - Scan the QR code on your device:
9 - Connect your phone to the device's Wi-Fi network (two cases may occur):

Manual:

  • Click on "Select Network"
  • Select the device's temporary network that starts with "AJ_ENKI"
  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"
  • Return to the Enki application.

Auto-detection:

  • Select the device's temporary network that starts with "AJ_ENKI"
  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

Caution:

You may receive a message indicating that the device does not have an internet connection (this is normal), and whether you want to stay connected to this network, you must indicate that you wish to remain connected.
10 - If you are using the manual connection, click on "Yes". With auto-detection, there is nothing to do. Wait for your phone to connect to your device.

Manual:

  • Click on "Yes"
  • Wait for the phone to detect your device

Auto-detection:

  • Once the phone is connected to the device, wait for the device to detect it.
11 - You must select your personal Wi-Fi network and enter the associated password to tell the device to connect to this network.
  • Select your personal Wi-Fi network (Your internet gateway). — Caution: Preferably, only leave your main Wi-Fi access point on and remove any Wi-Fi repeater. Also, your Wi-Fi network must be 2.4 GHz. For optimal success, it is preferable that the 2.4 GHz, 5 GHz, and 6 GHz frequencies are separated into different SSIDs (Network names).
  • Click on the "Enter your password" field.
  • Enter your Wi-Fi password (Security key displayed on your internet gateway if it has not been changed). — Caution: Your Wi-Fi password must not contain special characters. Only lowercase and uppercase letters and numbers.
  • Click on the "validate" key on the keyboard to remove it.
  • You can check the box "Remember my password for my next installations". (If your device installs successfully, your phone will remember this information to connect your next products more easily)
  • Click on "Confirm"
  • Wait, your device is connecting to the Wi-Fi network you just indicated.
When the device attempts to connect to the Wi-Fi network you previously indicated, it will have the following reaction: Box connect - Recherche d'objet en cours.gif
  • LAN: Blinking
  • WLAN: Solid
  • POWER: Solid

Searching for device
Then, after a few seconds (less than a minute): Box connect - Non connecté.gif
  • LAN: Solid
  • WLAN: Blinking
  • POWER: Solid

Not connected, not synchronized

Caution:

  • If the Enki Connect gateway remains for more than one minute (really very long) on the "Searching for device" step, it means that it is not connecting to your Wi-Fi network.
  • When the Enki Connect gateway is connected to your Wi-Fi network, the temporary AJ_ENKI network disappears. If the Enki Connect gateway returns to the "Not connected, not synchronized" state, and its AJ_ENKI Wi-Fi network is still present, then the Enki Connect gateway has been denied access by your internet gateway.
12 - Next, you must reconnect your smartphone to your personal network. The same Wi-Fi network you indicated for your Wi-Fi device just before. (Three cases may occur):

Manual:

  • Click on "Select Network"
  • Select your personal Wi-Fi network (Where the device was connected)
  • The network should appear as "Connected, internet access"
  • Return to the Enki application.

Auto-detection:

  • Select your personal Wi-Fi network (Where the device was connected)
  • The network should appear as "Connected, internet access"

 

Auto-reconnect:

  • The application displays a loading circle and automatically reconnects your phone to your personal Wi-Fi network
13 - To finish, finalize the installation of your device.

Manual:

  • Click on "Yes"
  • Wait for the phone to find the device on your network to finalize the installation.

Auto-detection:

  • Once the phone is connected to the personal Wi-Fi network where the device was connected, wait for the phone to find the device on your network to finalize the installation.

Auto-reconnect:

  • Once the phone is reconnected to the personal Wi-Fi network where the device was connected, wait for the phone to find the device on your network to finalize the installation.
  • Wait for the installation to finish (This should take a maximum of two minutes if your network is slow)

Caution: 

If you remain stuck on the screen "Installation in progress, please wait, this may take a few minutes", it means that your product is not installing and that the installation has failed. Check the prerequisites and tips mentioned above.
Once the Wi-Fi device is detected by the phone on your personal network, it will have the following reaction: Box ENKI Connect 3 voyants allumés.png
  • LAN: Solid
  • WLAN: Solid
  • POWER: Solid

Connected and synchronized
14 - To finalize, you must register your device.
  • Click on "Name"
  • Give a name to your Wi-Fi device, each of your devices must have a different name, so that you can easily identify which device this name belongs to and which you are controlling. 
  • Click on the "validate" key on the keyboard to remove it.
  • Click on the room to which you want to add your device. If you don't already have a room, create one. The room is therefore where your device is located.
  • Scroll the screen if necessary.
  • Click on "Next".
  • And finally, click on "Finish"

 

Congratulations, your device has been successfully added.


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