How does clearing my Enki app cache work?

Summary:

This article explains how to clear the Enki app cache, depending on whether you are using Android or iOS.

Rest assured, this operation does not delete your configurations: objects, scenarios, schedules, and plans remain intact. This data is stored on our platform, not on your phone. After clearing the cache, simply sign in to your account again, and everything will be available again.

On Android, the display and access options may vary depending on the brand and model because of manufacturer overlays. However, the process remains similar. If you encounter a problem, contact your brand's support team.

Android:iOS:
Android - Vider le cache et les données.gifiOS - Vider le cache et les données.gif

To clear the app cache on Android:

  1. Open Settings.
  2. Go to Apps.
  3. (Optional) Select Manage apps.
  4. Find and click the Enki app.
  5. Access the Storage menu.
  6. (Optional) Choose Clear data.
  7. Click Clear cache, then confirm with OK.

Clearing the data also deletes the Wi-Fi networks and passwords saved in Enki. You will need to enter them again if you connect again.

  1. Select Clear all data.
  2. Confirm with OK.

To clear the Enki app cache on iPhone or iPad:

  1. Press and hold the Enki icon on the home screen.
  2. Select Delete App (twice), then confirm by clicking Delete again.
  3. Open the Apple Store and go to Search.
  4. Search for Enki (Smart Home) and download the app iOS - Cloud.png.
  5. Once it has downloaded, click Open and Sign In. Sign in with your credentials (email and password).

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