How do I update my Inspire connected fan?

"In this section, I will explain how to verify if your Wi-Fi device has the latest update version. Having the most recent software version ensures optimal functioning of your device."

"First, you can check the settings page of your Wi-Fi device. On this page, you can view the firmware version currently installed on your device and check if an update is available."

Please open the Enki app and go to the main screen titled "Home." Then, please follow the instructions below:

01 - Select the tile corresponding to your Wi-Fi device to access its control page.

02 - Click on the gear icon at the top right to access your device’s settings page.

03 - At the bottom of the settings page, in the "Advanced Settings" section, you will find the software version of your Wi-Fi device.

"You can check the firmware version of your Wi-Fi device. For this purpose, we provide a detailed FAQ article. We invite you to consult it to compare the information with that of your Wi-Fi device."

It is essential, to start, to identify the type of your device. You can check in which entry you added this device within the app.

To do this, please open the Enki app and go to the main screen titled "Home." Then, please follow the instructions below:

01 - Select the tile corresponding to your Wi-Fi device to access its control page.

02 - Click on the gear icon at the top right to access your device’s settings page.

03 - In the middle of the settings page, in the "Device Information" section, you will find the model of your Wi-Fi device, which corresponds to the entry selected in the app.

04 - Please consult the following article: What is the latest software version available for my Wi-Fi device?

05 - In this FAQ article, I invite you to identify your Wi-Fi device by carefully checking the brand and the model we noted from your app. You can then determine the corresponding software version.

06 - Select the tile corresponding to your Wi-Fi device to access its control page.

07 - Click on the gear icon at the top right to access your device’s settings page.

08 - At the bottom of the settings page, in the "Advanced Settings" section, you will find the software version of your Wi-Fi device. Compare it with the one shown in the FAQ article.

"In this second major section, I will explain in detail how to update your Wi-Fi device. I will guide you through the different steps, whether by performing an action directly from your Enki app or by updating directly via a procedure on the device itself. You will discover the simplest and most effective methods to keep your Wi-Fi device up to date, ensuring its proper functioning."

"The most common method is to perform this operation directly through the Enki app. You can initiate the update of your Wi-Fi device from its settings page."

01 - From "Home", click on the tile of your concerned device.

02 - Click on the "💡" button to physically change its state. Your device should react as follows:

Fan off	Fan on
Light off	Light on

03 - On the control page, please click the gear icon located at the top right.

04 - Select "" at the end of the tile titled "Update".

05 - The following message appears: "An update is available for your device, do you want to start it? The device will be unavailable during the update." Confirm by clicking "Yes".

06 - The update begins; under the "Update" label, the text "Updating..." will be displayed.

Indeed, the firmware update is a delicate process that requires continuous power to ensure all files are properly installed and that the system functions optimally afterward.

Furthermore, it is strongly recommended to maintain a stable and active Internet connection on your router during the entire update. Any interruption, even temporary, can cause errors during the download of the files needed for the update, which could result in a complete lock of your Wi-Fi device. Therefore, ensure your router is properly connected to the Internet and avoid any actions that might disrupt this connection to guarantee a smooth and successful update process."

During the update of your Wi-Fi device, its behavior remains unchanged; it keeps the state it was in.

• Whether your Wi-Fi device was on or off before the update started,
  it will remain in that state, on or off.

Once the update is complete, your Wi-Fi device will restart and its behavior will remain unchanged:

• Whether your Wi-Fi device was on or off before the update started,
  it will remain in that state, on or off.

Then, when your Wi-Fi device has restarted, it will automatically reconnect. Once reconnected, it will be in the following state:

• Whether your Wi-Fi device was on or off before the update started,
  it will remain in that state, on or off.

07 - Please verify that the software version of your Wi-Fi device has been updated to the latest available version.
Reminder: You can check the latest available version of your Wi-Fi device by consulting the following FAQ article: What is the latest software version available for my Wi-Fi device?

08 - Finally, please check the proper functioning of your Wi-Fi device by turning it on or off within your app. The device should react as follows:

Fan off	Fan on
Light off	Light on

"It is possible that, although your Wi-Fi device’s software is not up to date, the update option is not offered. Please note that our Wi-Fi devices are designed so that after a restart and reconnection to our platform, the software automatically checks if it is up to date. Therefore, we invite you to follow the instructions below if you want to update your Wi-Fi device via a power cycle."

03 - Once your Wi-Fi device has reconnected to your personal Wi-Fi network, and therefore to our platform, it will check for software updates.

During the download of the software update, the label "Updating" will appear on the tile of the concerned Wi-Fi device.

Please be patient while your Wi-Fi device downloads the update.

Indeed, the firmware update is a delicate process that requires continuous power to ensure all files are properly installed and that the system functions optimally afterward.

Furthermore, it is strongly recommended to maintain a stable and active Internet connection on your router during the entire update. Any interruption, even temporary, can cause errors during the download of the files needed for the update, which could result in a complete lock of your Wi-Fi device. Therefore, ensure your router is properly connected to the Internet and avoid any actions that might disrupt this connection to guarantee a smooth and successful update process."

During the update of your Wi-Fi device, its behavior remains unchanged; it keeps the state it was in.

• Whether your Wi-Fi device was on or off before the update started,
  it will remain in that state, on or off.

Once the update is complete, your Wi-Fi device will restart and its behavior will remain unchanged:

• Whether your Wi-Fi device was on or off before the update started,
  it will remain in that state, on or off.

Then, when your Wi-Fi device has restarted, it will automatically reconnect. Once reconnected, it will be in the following state:

• Whether your Wi-Fi device was on or off before the update started,
  it will remain in that state, on or off.

04 - Please verify that the software version of your Wi-Fi device has been updated to the latest available version.
Reminder: You can check the latest available version of your Wi-Fi device by consulting the following FAQ article: What is the latest software version available for my Wi-Fi device?

05 - Finally, please check the proper functioning of your Wi-Fi device by turning it on or off within your app. The device should react as follows:

Fan off	Fan on
Light off	Light on

"If you are having trouble updating your Wi-Fi device despite our detailed tutorial, we invite you to contact our technical support service. Please provide the following information to help facilitate diagnosis:

• Is your device still controllable through your app?

• Your phone carrier.

• The specifics of your Wi-Fi network (frequencies, security encryption, distance between the Wi-Fi device and the access point, etc.)

• The step number in the tutorial where you encounter the difficulty.

• The behavior of your app as well as your Wi-Fi device at that exact moment.

We encourage you to provide as many details as possible so our technicians can offer you optimal support."