Summary:
This article explains how to manually update your Wi-Fi device
How can I check whether my Wi-Fi device is up to date?
From the Wi-Fi device settings page
From your Wi-Fi device settings page
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Open the Enki app and go to the "Home" screen. Follow these steps: 01 - Select your Wi-Fi device tile to open its control page. 02 - Click the gear icon 03 - At the bottom of the settings, under "Advanced settings," check the device's software version. |
in the upper-right corner to access the settings.|
How can I check whether an update is available? If an update is available for your Wi-Fi device, the "Update" option appears below the firmware version, as shown here. |
Check the latest version available in the FAQ
Check the latest version available in our FAQ
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Start by identifying the type of your device by checking which entry you added it under in the app. Open the Enki app and go to the main "Home" screen. Then: 01 - Select your Wi-Fi device tile to access its control page. 02 - Click the gear icon 03 - In the "Device information" section, you will see the model of your Wi-Fi device, corresponding to the selected entry. |
Please carefully note the model displayed in the app so you can perform a thorough search in our FAQ dedicated to the latest software version. This helps provide you with accurate answers and verify the most recent software version for your Wi-Fi device.
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04 - See the article: What is the latest software version for my Wi-Fi device? 05 - Identify your Wi-Fi device by checking the brand and model in your app, then find the corresponding software version.
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After identifying your device's software version, compare it with the one listed in our FAQ. To do this: 06 - Select your Wi-Fi device tile to access its control page. 07 - Click the gear icon 08 - At the bottom of the settings, under "Advanced settings," check the software version and compare it with the one in the FAQ. |
How do I update my Wi-Fi device?
Using the Wi-Fi device settings page.
Using your Wi-Fi device settings page
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Make sure your device is powered on and controllable through the Enki app: 01 - From "Home," select the device tile. 02 - Tap "⏻" to change its status. The device should respond as follows:
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03 - On the control page, click the gear-shaped icon 04 - Select " 05 - Confirm the update by clicking "Yes" after the following message appears: "An update is available. Would you like to start it? The device will be unavailable during the update." 06 - The update starts, with the text "Update in progress..." displayed below "Update." |
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It is important to note that when you return to the main "Home" menu, the message "Update in progress" appears below your device's name. This indicates that the update is in progress. Wait until it is finished before fully using your Wi-Fi device and its new features. |
It is crucial never to turn off your Wi-Fi device during an update, as this could seriously damage it or even make it unusable.
The firmware update requires a continuous power supply to ensure correct installation and optimal operation.
Also make sure that your router has a stable Internet connection throughout the update, as any interruption may cause errors and block the device.
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During the update of your Wi-Fi device, it will behave as follows:
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After the update, your Wi-Fi device will restart and behave as follows:
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| After restarting, your Wi-Fi device will lose its connection to the internet router and the platform. It will therefore appear disconnected, with a " ! " displayed on its tile in the "Home" menu to indicate that it is offline. |
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After your Wi-Fi device restarts, it will reconnect automatically and display the following status:
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| 07 - Check that your Wi-Fi device is up to date with the latest software version. |
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08 - Finally, test your Wi-Fi device by turning it on or off in the app. It should respond as follows:
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Perform a power cycle of the Wi-Fi device
Perform a power cycle of the Wi-Fi device
| 01 - Unplug your Wi-Fi device from its power source. | ||||
| Fan on | Turn off the power: | Fan off | ||
| Light on | Unplug the Wi-Fi device | Light off | ||
| Wait at least three minutes so the device can fully discharge and appear offline in the app. |
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How do I know if my Wi-Fi device is offline? A small " ! " appears on the Wi-Fi device tile in the "Home" menu, indicating that it is disconnected from our platform. |
| 02 - Plug your Wi-Fi device back in and wait for it to reconnect to your network. | ||||
| Fan off | Restore the power: | Fan on | ||
| Light off | Reconnect the Wi-Fi device to the power supply | Light on | ||
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03 - Once reconnected to your Wi-Fi network and our platform, your Wi-Fi device will check for a software update. During the download, the message "Update in progress" will appear on the device tile. Please wait while the update downloads. |
It is crucial never to turn off your Wi-Fi device during an update, as this could seriously damage it or even make it unusable.
The firmware update requires a continuous power supply to ensure correct installation and optimal operation.
Also make sure that your router has a stable Internet connection throughout the update, as any interruption may cause errors and block the device.
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During the update of your Wi-Fi device, it will behave as follows:
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After the update, your Wi-Fi device will restart and behave as follows:
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| After restarting, your Wi-Fi device will lose its connection to the internet router and the platform. It will therefore appear disconnected, with a " ! " displayed on its tile in the "Home" menu to indicate that it is offline. |
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After your Wi-Fi device restarts, it will reconnect automatically and display the following status:
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| 04 - Check that your Wi-Fi device is up to date with the latest software version. |
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05 - Finally, test your Wi-Fi device by turning it on or off in the app. It should respond as follows:
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🔧 Assistance - What to do if the update does not install.
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You can try a workaround to determine whether your network is causing the blockage. To check whether your Internet access point is preventing your Wi-Fi device from updating, perform a cross-test. You will need a second phone or a second tablet. Identify the 2.4 GHz SSID(1) and password(3) for your primary Internet access point(6), then unplug it. Enable hotspot(4) (router mode(5)) on the second phone, using the same SSID and password as your primary Internet access point. (Warning: Make sure the broadcast uses the 2.4 GHz band.) Reset your Wi-Fi device, then install it using the other phone or tablet with the Enki app open. |
(1) SSID: Name of your Wi-Fi network. Several networks may be broadcast by your Internet access point.
(2) 2.4 GHz: Wi-Fi broadcast frequency. Each SSID broadcasts one or more frequencies (2.4, 5, 6, or 7 GHz). It is recommended to use a single frequency per SSID.
(3) Password: Your router's security key, often shown on a sticker or screen.
(4) Hotspot: A phone feature that turns it into a router using mobile data (4G/5G), allowing other devices to connect to Wi-Fi.
(5) Router: A device that broadcasts Internet, usually your Internet gateway.
(6) Primary Internet access point: Router that receives the connection from the provider and broadcasts it throughout the home.
Configuring a Wi-Fi access point on your smartphone:
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For example, my primary Internet access point has the following information:
I unplug my primary access point to shut down its network and take it offline. |
| I configure the phone as a hotspot using my Internet gateway's information so that it replaces it. |
If you use an Android phone, the appearance and access paths may vary depending on the brand and model because of manufacturer overlays. However, the process remains similar. If you have any problems, contact your phone manufacturer's technical support.
| Android: | iOS: |
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On iOS, it is crucial to enable the "Maximize Compatibility" toggle because the iPhone broadcasts WPA2/WPA3 Wi-Fi by default, which is not compatible with our Wi-Fi devices. Enabling this toggle changes the Wi-Fi security encryption(7) to WPA2, ensuring the connection.
(7) Wi-Fi security encryption: Method used to protect data exchanged between your device and your Internet gateway.
| Once these steps are complete, if your settings are correct and identical to those of your Internet gateway, your other phone or tablet will automatically connect to the Wi-Fi network as if it were your gateway. You do not need to do anything. |
If your phone does not reconnect automatically, go to its Wi-Fi settings and connect to your mobile hotspot network.
If a password is requested, the information entered does not match the information for the Internet gateway. Restart the gateway, check the Wi-Fi information, and repeat the steps.
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Once the device is up to date, disable the hotspot and turn your primary access point back on. The device will reconnect automatically using the same SSID and password.
About your device
How can I check whether my Wi-Fi device is up to date?
Check your Wi-Fi device settings page in the Enki app to see whether the “Update” option is available.
How can I find out the latest firmware version?
Check the FAQ article listing the latest versions of compatible Wi-Fi devices, then compare it with the version in the Enki app. See: What is the latest software version available for my Wi-Fi device?.
What should I do if the update does not install?
Make sure you have a stable Wi-Fi connection. Restart your Internet gateway, wait for it to reconnect, then restart the Wi-Fi device near the gateway.
Can I interrupt the download through the app?
No, once started, the update cannot be interrupted.
Can I disconnect the power or connection during the update?
No, this could irreversibly damage the device and make it unusable.
What should I do if the update continues to fail?
Try bypassing your Internet gateway by using another connection to check whether your network is causing the blockage. Unplug your Internet gateway, then configure a second phone or tablet as a hotspot, using the same credentials as your Internet gateway (the same SSID and password). Your phone and device will reconnect automatically. Then update the device. Once the update is complete, disable the hotspot and plug your Internet gateway back in. Your phone and device will reconnect automatically.
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If you have difficulty updating your Wi-Fi device despite following our tutorial, please contact our technical support team and provide:
The more details you provide, the better our technicians will be able to help you. |