How the verification of my Wi-Fi password works.

Arrivé de l'assistant (Final).gif
"Hello, my name is Enkior. I will assist you in verifying your Wi-Fi password. This way, you can determine if the Wi-Fi password you want to use in the Enki app is correct or not."

 

Article Contents:

 

Prerequisites:

 

Assistant cligne des yeux - Parle.gif

"When you try to add a Wi-Fi device to your Wi-Fi ecosystem, and the device fails to connect, there can be three major reasons:

  • The Wi-Fi password you entered is incorrect.

  • The format of the Wi-Fi password used is not supported by the Wi-Fi device.

  • The communication quality on the local Wi-Fi network is impaired"

 

To start, it is important to respect certain prerequisites to ensure that your Wi-Fi device connects correctly to your internet access point. Here is what must be respected:

  1. Please unplug any device that could emit a Wi-Fi network available for a connection point, such as Wi-Fi repeaters for example. Only your internet box should be the sole transmitter of the internet access point during the pairing of your device and the various tests.

  2. Your Wi-Fi password must be composed only of uppercase letters, lowercase letters, and numbers. Special characters are not supported. Furthermore, punctuation marks, dashes, accents, cedillas, etc., must not be present in a Wi-Fi password.
     

    Assistant cligne des yeux - Parle.gif

    "Indeed, some products are not capable of supporting and translating these types of characters. Let's give an example:

    •  

      • An invalid Wi-Fi password: Dn48Jk!9-F2@mé

      • A valid Wi-Fi password: Dn48JkL9xF2ame"

  3. The security encryption must be WPA2. Indeed, there are different types of encryption for your Wi-Fi network; WEP, WPA, and WPA/WPA2 encryptions should be avoided. It is important that your security encryption for your Wi-Fi network is WPA2. WEP and WPA3 are not compatible with our devices. Also, WPA and WPA/WPA2 constitute a security flaw, which causes malfunctioning of our devices.

 

Disconnect your phone from your Wi-Fi network:

Assistant cligne des yeux - Parle.gif

"To start, I will assist you in disconnecting your smartphone from your personal Wi-Fi network, while erasing the data of this saved network. This is to reconnect it later in the next section by entering your Wi-Fi information."

 

Assistant cligne des yeux - Alerte.gif "Warning, Android systems have different looks and menus depending on the manufacturers, as each has their own overlay. It is possible that the given path is not identical; therefore, if you cannot find these menus, we advise you to contact the technical support of your phone's brand."

 

Android: iOS:

  1. Go into your phone’s settings.

  2. Select the Wi-Fi menu in the settings.

  3. Next to the Wi-Fi network where you will connect your Wi-Fi device, you should have a small arrow, a gear icon, an "i" or another icon to access advanced options, click on it.

  4. Click on the mention remove network, forget network, or delete network.

  5. Confirm this action by clicking ok or yes.

  1. Go into your iPhone’s settings.

  2. Select the Wi-Fi menu in the settings.

  3. Next to the concerned Wi-Fi network, you should have an "( i )" to access advanced options, click on it.

  4. Click on forget this network.

  5. Confirm by clicking forget.

 

Reconnect your phone to your Wi-Fi network:

Assistant cligne des yeux - Parle.gif

"Next, I will assist you in reconnecting your smartphone to your personal Wi-Fi network; the goal is to reconnect it while verifying and entering your Wi-Fi information."

 

Android: iOS:

  1. Select the Wi-Fi network where you will connect your Wi-Fi device.

  2. Enter the Wi-Fi password (Security key) associated with this network.

  3. Click on connect.

  1. Select the Wi-Fi network where you will connect your Wi-Fi device.

  2. Enter the Wi-Fi password (Security key) associated with this network.

  3. Click on connect.

 

Assistant cligne des yeux - Dépannage.gif

"If however your smartphone indicates that the password entered for your personal Wi-Fi network is incorrect, I suggest the following:

  • Check on your internet box the label present on it with the security key or Wi-Fi password.

  • If your internet box does not have a label but has a screen, it is possible to display the security key on the screen. Please consult your internet box user manual.

  • You can also access the administration page of your internet box to verify the password. If you don’t know how to do this, I invite you to consult the FAQs of your internet service provider.

  • For any additional help or to recover your Wi-Fi password, you can also contact your phone operator or the network administrator."

 

Assistant - Danse de la victoire.gif

"Congratulations! Your smartphone is reconnected to your Wi-Fi network, we have done the verification and it appears that the Wi-Fi password entered is indeed correct."

 

Assistant cligne des yeux - Interrogation.gif "If your Wi-Fi password is correct and the format matches, but your Wi-Fi device still does not connect to your Wi-Fi, I invite you to carefully check the encryption, frequency, and quality of your network. For this, there are Wi-Fi analysis applications, or you can check with your internet operator or network administrator."

Related articles

Submit a request