This article explains how to check whether the Wi-Fi password used in the Enki app is correct.
Legend:
Help & Advice
Alerts / Key points
Troubleshooting tip
Prerequisites:
If a Wi-Fi device does not connect to your network, this may be due to:
An incorrect Wi-Fi password.
A password format not supported by the device.
Poor local Wi-Fi connection quality.
To connect your Wi-Fi device correctly, meet the following requirements:
Unplug any other Wi-Fi transmitter (e.g., repeaters). Only your router should transmit the signal during pairing and testing.
Your Wi-Fi password must contain only uppercase letters, lowercase letters, and numbers. No special characters, punctuation, accents, or cedillas.
Some products cannot handle or translate certain characters. Example:
Invalid Wi-Fi password: Dn48Jk!9-F2@mé
Valid Wi-Fi password: Dn48JkL9xF2ame
Wi-Fi encryption must be WPA2. WPA and WPA/WPA2 encryption should be avoided because they create vulnerabilities and malfunctions with our devices. WPA3 and WEP are not compatible with our devices.
Disconnecting your phone from its Wi-Fi network:
⚠ Attention: Android systems vary by manufacturer due to custom interfaces. The path shown may therefore differ. If you cannot find these menus, contact your phone manufacturer's technical support.
Android:
iOS:
Open your phone's Settings.
Go to the Wi-Fi menu.
Click the icon (arrow, gear, "i") next to the target Wi-Fi network.
Select remove, forget, or delete network.
Confirm by clicking OK or Yes.
Open Settings on your iPhone.
Go to Wi-Fi.
Click the "(i)" next to the network.
Select Forget This Network.
Confirm by tapping Forget.
Reconnecting your phone to its Wi-Fi network:
Android:
iOS:
Select the Wi-Fi network to which you will connect your Wi-Fi device.
Enter the Wi-Fi password.
Click Connect.
Select the Wi-Fi network to which you will connect your Wi-Fi device.
Enter the network's Wi-Fi password .
Click Connect.
If your smartphone indicates that the Wi-Fi password is incorrect, here are some tips:
Check the label on your internet router for the security key.
If your router has a screen, display the key on it (see the user manual).
Access the router's administration page to check the password (if necessary, consult your provider's FAQs).
Contact your carrier or network administrator for help.
If your Wi-Fi password is correct but the device does not connect, check the encryption, frequency, and network quality. Use a Wi-Fi analysis app or contact your carrier or network administrator.
