How does my Wi-Fi password verification work?

Summary:

This article explains how to check whether the Wi-Fi password used in the Enki app is correct.

Requirements:

If a Wi-Fi device does not connect to your network, this may be due to:

  • An incorrect Wi-Fi password.

  • A password format that is not supported by the device.

  • Poor local Wi-Fi connection quality.

To connect your Wi-Fi device properly, meet the following requirements:

  1. Unplug any other Wi-Fi transmitters (e.g., repeaters). Only your router should transmit the signal during pairing and testing.

  2. Your Wi-Fi password must contain only uppercase letters, lowercase letters, and numbers. No special characters, punctuation, accents, or cedillas.

    Some products cannot handle or translate certain characters. Example:

    • Invalid Wi-Fi password: Dn48Jk!9-F2@mé

    • Valid Wi-Fi password: Dn48JkL9xF2ame
  3. Wi-Fi encryption must be WPA2. WPA and WPA/WPA2 encryption should be avoided because they create vulnerabilities and malfunctions with our devices. WPA3 and WEP are not compatible with our devices.

Disconnect your phone from its Wi-Fi network:

Please note that Android systems vary by manufacturer because of custom interfaces. The indicated path may therefore differ. If you cannot find these menus, contact your phone manufacturer's technical support.

Android:iOS:
  1. Open your phone's Settings.
  2. Go to the Wi-Fi menu.
  3. Click the icon (arrow, gear, or "i") next to the target Wi-Fi network.
  4. Select remove, forget , or delete network.
  5. Confirm by clicking OK or Yes.

  1. Open Settings on your iPhone.

  2. Go to Wi-Fi.

  3. Click the "(i)" next to the network.

  4. Select Forget This Network.

  5. Confirm by tapping Forget.

Reconnect your phone to its Wi-Fi network:

Android:iOS:

  1. Select the Wi-Fi network to which you will connect your Wi-Fi device.

  2. Enter the Wi-Fi password.

  3. Click connect.

  1. Select the Wi-Fi network to which you will connect your Wi-Fi device.

  2. Enter the Wi-Fi password for the network.

  3. Click connect.

🔧 Support: Your smartphone indicates that the Wi-Fi password is incorrect. (Click here)

If your smartphone indicates that the Wi-Fi password is incorrect, here are some tips:

  • Check the label on your internet router for the security key.

  • If your router has a screen, display the key on it (see the user manual).

  • Access the router's administration page to check the password (consult your provider's FAQs if needed).

  • Contact your carrier or network administrator for help.

If your Wi-Fi password is correct but the device does not connect, check the encryption, frequency, and network quality. Use a Wi-Fi analysis app or consult your carrier or network administrator.

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