How does the verification work to determine whether my internet gateway is responsible for blocking the connection of Wi-Fi devices?

How does the verification work to determine whether my internet gateway is responsible for blocking the connection of Wi-Fi devices?

Summary:

This article explains how to check whether your internet gateway is causing the connection problem with your Wi-Fi device. 

Legend:
Help & Advice   Alerts / Key points   Troubleshooting tip

Introduction:

To check whether your internet access point is preventing your Wi-Fi device from pairing, perform a cross-test. You will need a second phone or a second tablet.

Identify the 2.4 GHz SSID(1) and password(3) for your primary internet access point(6), then unplug it.

Turn on hotspot sharing(4) (router mode(5)) on the second phone, using the same SSID and password as your primary internet access point. (Warning: Make sure the broadcast uses the 2.4 GHz band.)

Reset your Wi-Fi device, then install it using the other phone or tablet with the Enki app open.

(1) SSID: Name of your Wi-Fi network. Several networks may be broadcast by your internet access point.

(2) 2.4 GHz: Wi-Fi broadcast frequency. Each SSID broadcasts one or more frequencies (2.4, 5, 6, or 7 GHz). We recommend using only one frequency per SSID.

(3) Password: Security key for your router, often shown on a sticker or screen.

(4) Hotspot sharing: A phone feature that turns the phone into a router through mobile data (4G/5G), allowing other devices to connect to Wi-Fi.

(5) Router: Device that broadcasts internet access, usually your internet gateway.

(6) Primary internet access point: Router that receives the connection from the provider and broadcasts it throughout the home.

Setting up your Wi-Fi access point on your smartphone:

For example, my primary internet access point has the following information:

  • SSID: SFR-8fc8
  • Wi-Fi password: Dn36kLm8ws3N

I unplug the power from my primary access point to shut down its network and take it offline.
I configure the phone for hotspot sharing using the information from my internet gateway so that it replaces it.
⚠ If you are using an Android phone, the appearance and access paths may vary depending on the brand and model because of manufacturer customizations. However, the procedure remains similar. If you encounter any issues, contact your phone brand's technical support.
Android: iOS:
iOS - Activer le partage de connexion.gif

  1. Open your phone's Settings.

  2. Go to Connection & sharing or Hotspot sharing.

  3. Select Mobile Wi-Fi hotspot.

  4. Tap Configure hotspot.

  5. Enter the gateway's SSID and password, for example:
    Flèche Enki 20px.png SSID: SFR-8fc8
    Flèche Enki 20px.png Wi-Fi password: Dn36kLm8ws3N

  6. Make sure the security setting is WPA2.

  7. Make sure the band is set to 2.4 GHz.

  8. Confirm the changes.

  9. Turn on the mobile Wi-Fi hotspot.

  1. Open your phone's Settings.

  2. Configure the network SSID to match your gateway's:

    1. Go to General.

    2. Then go to About.

    3. Edit the Name field and enter your gateway's SSID (SSID: SFR-8fc8).

    4. Return to General, then go to Settings.

  3. Go to Personal Hotspot.

  4. Enter the gateway's Wi-Fi password (Wi-Fi password: Dn36kLm8ws3N).

  5. Turn on Allow Others to Join to share the network.

  6. Finally, turn on Maximize Compatibility.
⚠ On iOS, it is essential to turn on the "Maximize Compatibility" toggle because the iPhone broadcasts WPA2/WPA3 Wi-Fi by default, which is not compatible with our Wi-Fi devices. Turning on this toggle switches the encryption to WPA2, ensuring the connection.

(7) Wi-Fi security encryption: Method that protects the data exchanged between your device and your internet gateway.

Once these steps are complete, if your settings are correct and identical to those of your internet gateway, your other phone or tablet will automatically connect to the Wi-Fi network as if it were your gateway. You do not need to do anything.

If your phone does not reconnect automatically, go to its Wi-Fi settings and connect to your mobile access point's network.

If a password is requested, this means that the information entered does not match the information for the internet gateway. Restart the gateway, check the Wi-Fi information, and then repeat the steps.

I recommend resetting your Wi-Fi device to its factory settings. To learn how to do this, see the product page in our FAQ: Enki-compatible devices.
Android - Ajouter un objet.gif

After resetting, you can pair the device again.

1 - Open the Enki app by tapping the "" icon on your phone.

2 - Click "" in the upper-right corner.

3 - Select "Add a device".

4 - Choose the type,

5 - then the brand,

6 - and finally the device model.

7 - Follow the instructions to complete the installation.

Notes:

Once the device is paired, turn off hotspot sharing and turn your primary access point back on. The device will automatically reconnect using the same SSID and password.

⚠ Two behaviors may occur when you turn your mobile Wi-Fi access point off and then back on. Wait until the internet gateway has fully restarted and is operational before observing them.
Behavior 1: Behavior 2:
  • The device successfully reconnected to your Wi-Fi network.
    Flèche Enki 20px.png The pairing problem is caused by the configuration of your internet access point. Check its settings or ask a relative, an administrator, or your provider for help. (This problem is not related to Enki.)
  • The device does not reconnect to your Wi-Fi:
    Flèche Enki 20px.png Power-cycle the device; it should reconnect. Otherwise, move on to the next step.
    Flèche Enki 20px.png Your internet access point may be incompatible. Check its configuration with the help of a relative, a system administrator, or your provider. (This problem is not related to Enki.)

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