This support guide walks you through step-by-step to resolve connection issues encountered in your Enki app by checking the prerequisites of your devices and performing a full reset.
Before You Begin
Checking Noirot Heater Compatibility
To ensure your Noirot heater integrates perfectly with your Enki setup, simply verify that the label "nativ" is present on the device before starting the installation.
Prerequisites for Actibain Connect Towel Warmer
To ensure proper communication between your Actibain towel warmer and the app, check that its manufacturing date on the label is later than 28/26, or be sure to update it via the Intuis app if your model is older (and has firmware below version 2.0.5) by following the procedure for non-compatible devices: How to update a non-compatible Actibain towel warmer for Enki?
Power Cycle
If you experience unexpected behavior or persistent difficulty pairing your heater or towel warmer, briefly cut their power supply at your circuit breaker for a few seconds, then restore it to clear any temporary software blocks.
Reset Procedure
If connection problems persist despite the power cycle, restore your heating device to its original settings by following these steps:
- Go to the settings
menu of your heater
- Select Reset
- Then choose Factory Reset
- Confirm
New Synchronization After Reset
Once your device has been successfully reset, complete its reinstallation by restarting the pairing process from your Enki app to regain remote control