How Do My Phone Settings Work to Receive Notifications Correctly

Summary:

This article guides you in setting up your phone or tablet to correctly receive notifications, even in cases of delays or missed alerts.

Legend:
 Help & Tips Alerts / Key Points Troubleshooting Tip

 

Introduction:

You may experience notifications arriving late or not at all, often due to your device's configuration.

To resolve this issue, check the following:

  • Reinstalling the app.
  • Enki's notification settings.
  • Activation of push notifications in Enki.
  • Battery saver settings for the app.
  • Other app permissions.
  • Permission for background startup.
  • Data usage on all networks.
⚠ Warning: Android systems vary depending on manufacturers and their custom interfaces. The path shown may therefore differ on your device. If you encounter difficulties, contact your phone brand’s support.

 

I - Remove the app, and reinstall it:

  • Remove the app:

Android:iOS:
Android - Supprimer l'application.gifiOS - Supprimer l'application.gif

  1. Open the Settings on your phone.

  2. Go to Apps.

  3. (If needed) Select Manage apps.

  4. Find and open the Enki app.

  5. Tap Uninstall, Delete, or the trash icon.

  6. Confirm with OK. The app is removed.

  1. On the home screen, press and hold the Enki icon.

  2. In the submenu, select "Remove App".

  3. Confirm by tapping again on "Remove App".

  4. Then validate with "Delete". The app is removed.

 

  • Reinstall the app:

Android:iOS:
Android - Réinstaller l'application.gifiOS - Réinstallation de l'application.gif
  1. Open the Google Play Store.
  2. Tap Search at the bottom right.
  3. Search for the Enki app.
  4. Select Enki (publisher: Leroy Merlin SA).
  5. Click Install to download the app.
  6. Then tap Open.
  7. Log in with Sign In using your Enki credentials (email and password used when creating the account).

  1. Open the Apple Store and tap "Search".

  2. Search for the Enki app and select it (subtitle "Connected Home").

  3. Tap "iOS - Cloud.png" to download it again and wait.

  4. Once installed, tap "Open".

  5. Tap Sign In and log in with your Enki credentials (email and password used when creating the account).

If the app does not appear, check that your Apple or Google account is linked to a compatible country.

If the download does not start or stalls, make sure you have enough space and a good mobile or Wi-Fi connection.

 

II - Check the notification settings of the Enki app:

Android:iOS:
Android - Vérifier les notifications dans les paramètres du téléphone.gifiOS - Vérifier les paramètres de notification dans les réglages du téléphone.gif

  1. Open the Settings on your phone.

  2. Go to the Apps menu.

  3. (Depending on version) Select Manage apps.

  4. Find and open the Enki app.

  5. Go to Notifications.

  6. Make sure notifications are enabled.

  7. (Depending on version) Check submenus Message notifications and/or Call notifications.

  8. Confirm that notifications are indeed enabled.

  1. Open the Settings on your phone.
  2. Go to the Apps menu.
  3. Find the Enki app and select it.
  4. Tap Notifications.
  5. Verify that notifications are enabled.

III - Verify that push notifications are enabled within the Enki app:

  • Enable notifications for your device:

Android:iOS:
Android - Vérifier les notifications activées pour objet dans Enki.gifiOS - Vérifier que la notification est autorisé dans Enki.gif

1. Choose your device from the "Home" menu by tapping on it.

2. Tap the icon at the top right.

3. Check that the toggle is active . If not, tap it.

 

  • Enable notifications for your security:

Android:iOS:
Android - Vérifier les notifications activées pour sécurité dans Enki.gifiOS - Vérifier que la notification de sécurité est autorisée dans Enki.gif

1. In the Home menu, tap "My Security".

2. Tap the icon at the top right.

3. Check that the toggle is active . If not, tap it.

 

IV - Check the battery saver settings for your app:

Android:iOS:
Android - Vérifier les paramètres d'économies de batterie.gifiOS - Vérifier l'économiseur de batterie.gif

  1. Open the Settings on your phone.

  2. Go to Apps.

  3. (If needed) Select Manage apps.

  4. Find and open the Enki app.

  5. Disable the toggle "Stop app activity if not in use" if enabled.
  6. In the Battery section,
  7. choose No restrictions for battery saver.
  1. Open the Settings on your phone.
  2. Go to the Battery menu.
  3. Make sure Low Power Mode is turned off.

 

V - Check other app permissions:

This section concerns only Android smartphone users. For optimal functioning, grant all required permissions.

Android - Vérifier les autres autorisation de l'application dans les réglages du smartphone.gif

1. Open the Settings on your phone.

2. Go to Apps.

3. (If necessary) Select Manage apps.

4. Find and open the Enki app.

5. In Other permissions, verify that all are granted.

 

VI - Check that the Enki app is allowed to start in the background:

Android:iOS:
Android - Vérifier les autorisations d'exécution en arrière plan.gifiOS - Vérifier l'actualisation en arrière plan.gif

  1. Open the Settings on your phone.

  2. Go to the Apps menu.

  3. (If available) Select Manage apps.

  4. Tap Auto-start in background.

  5. Find Enki and enable the toggle if disabled.

  1. Open the Settings on your phone.
  2. Go to General.
  3. Select Background App Refresh.
  4. Ensure the toggle for the Enki app is enabled, otherwise enable it.

 

VII - Check that data usage is allowed on all channels:

Android:iOS:
Android - Actualiastion des données selon les canaux.gifiOS - Actualisation des données selon les canaux.gif

  1. Open the Settings on your phone.

  2. Go to the Apps menu.

  3. (Depending on version) Select Manage apps.

  4. Find and open the Enki app.

  5. Tap Data usage.
  6. Make sure Mobile data, Wi-Fi, and Background data are enabled. If not, enable them.
  1. Open the Settings on your phone.
  2. Go to General.
  3. Select Background App Refresh.
  4. Tap again on Background App Refresh.
  5. Make sure Wi-Fi & Cellular Data is enabled.

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