How My Phone Settings Work to Receive Notifications Correctly

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"Hello, my name is Enkior. I will be your assistant to guide you through certain operations and settings on your phone or tablet to ensure you receive notifications correctly. Indeed, sometimes you may receive notifications late or not at all. We will try to fix this together."

 

Article Contents:

 

Introduction:

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 "The content of this article aims to help you resolve issues you encounter with receiving your notifications. Several points need to be checked, and you will find detailed explanations in the rest of the article."

 

You may experience delayed notification reception or no notifications at all. This issue is often related to your device's configuration.

The points to check in this article to help you resolve the issue are as follows:

  • Delete and reinstall the app on your phone.
  • Check the notification settings of the Enki app.
  • Verify that push notifications are enabled in the Enki app.
  • Check the battery saver settings for your app.
  • Check other app permissions.
  • Ensure the Enki app is allowed to start in the background.
  • Verify that data can be used on various channels.

 

Assistant cligne des yeux - Alerte.gif "Warning: Android systems can vary in appearance and menus depending on the manufacturer, each having its own custom interface. It is therefore possible that the path indicated does not exactly match your device. If you cannot find the mentioned menus, we recommend contacting your phone brand's technical support."

 

I - Delete the app, and reinstall it:

  • Delete the app:

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 "In this section, I will explain how to delete the app from your phone or tablet."

 

Android: iOS:
Android - Supprimer l'application.gif iOS - Supprimer l'application.gif

  1. Click on "Settings" on your phone.

  2. Find the "Apps" menu, and click on it.

  3. (Optional depending on version) Confirm on "Manage apps".

  4. Search for the app "Enki" and click on it.

  5. Click on "Uninstall", "Delete", or the trash icon shown on the screen.

  6. Then click "Ok". The app has been successfully deleted.

  1. From your iPhone's home screen, press and hold the Enki app icon.

  2. A submenu appears, click on "Remove App".

  3. And again on "Remove App".

  4. Then click "Delete". The app has been successfully deleted.

 

  • Reinstall the app:

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 "In this section, I will explain how to reinstall the Enki app from the dedicated store of your phone or tablet."

 

Android: iOS:
Android - Réinstaller l'application.gif iOS - Réinstallation de l'application.gif
  1. Open the Google Play Store.
  2. Click on "Search" at the bottom right.
  3. Search for the app Enki.
  4. Click on "Enki" with the subtitle "Leroy Merlin SA".
  5. Click on " Install " to download the app again.

  6. Click on " Open ".

  7. Confirm by clicking "Sign in", the login page will appear, and you just need to enter your Enki account credentials. The email address and password are those used when creating your account.

  1. Open the Apple Store.

  2. Click on "Search" at the bottom right.

  3. Search for the app Enki.

  4. Click on "Enki" with the subtitle "Connected Home".

  5. Click on "iOS - Cloud.png" to download the app again.

  6. Wait for the download.

  7. Click on " Open ".

  8. Confirm by clicking "Sign in", the login page will appear, and you just need to enter your Enki account credentials. The email address and password are those used when creating your account.

 

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"If the app does not appear in your store, check that your Apple or Google account is associated with one of the compatible countries.

If the download does not start or gets stuck, make sure you have enough storage space and check the quality of your mobile or Wi-Fi connection."

 

 

II - Check the notification settings of the Enki app:

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"In this section, I will explain how to verify in your phone settings that notifications for your app are enabled."

 

Android: iOS:
Android - Vérifier les notifications dans les paramètres du téléphone.gif iOS - Vérifier les paramètres de notification dans les réglages du téléphone.gif

  1. Click on "Settings" on your phone.

  2. Find the "Apps" menu, and click on it.

  3. (Optional depending on version) Confirm on "Manage apps".

  4. Search for the app "Enki" and click on it.

  5. Go to the "Notifications" menu.
  6. Verify that notifications are allowed.
  7. (Optional depending on version) Go to the submenu "Message notification" and/or "Call notification".
  8. Verify that notifications are enabled.
  1. Click on "Settings" on your phone.
  2. Find the "Apps" menu, and click on it.
  3. Search for the app "Enki" and select it.
  4. Then click on the "Notifications" menu with the bell icon.
  5. Check that notifications are allowed.

III - Verify that push notifications are enabled in the Enki app:

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"In this section, I will explain how to check in your Enki app settings that notifications for your device or security system are enabled."

 

  • Enable notifications for your device:

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"It is important to verify that your device is authorized to send push notifications to your phone and/or tablet. Without this authorization, you will not receive any notifications about its status, even if they are enabled in your phone or tablet settings."

 

Android: iOS:
Android - Vérifier les notifications activées pour objet dans Enki.gif iOS - Vérifier que la notification est autorisé dans Enki.gif

  1. Select your device from the list in your "Home" menu by clicking on it.

  2. Click the icon "​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​" at the top right of the screen.

  3. Make sure the toggle is in an active state. If not, click on it.

 

  • Enable notifications for your security:

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"It is important to verify that your security system is authorized to send push notifications to your phone and/or tablet. Without this authorization, you will not receive any notifications about security status changes or intrusion risks, even if they are enabled in your phone or tablet settings."

 

Android: iOS:
Android - Vérifier les notifications activées pour sécurité dans Enki.gif iOS - Vérifier que la notification de sécurité est autorisée dans Enki.gif

  1. Select "My security" from the list in your "Home" menu by clicking on it.

  2. Click the icon "​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​" at the top right of the screen.

  3. Make sure the toggle is in an active state. If not, click on it.

 

IV - Check the battery saver settings for your app:

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"It is important to know that some power-saving features can significantly affect the reception of your notifications. I therefore recommend checking the following points in this section."

 

Android: iOS:
Android - Vérifier les paramètres d'économies de batterie.gif iOS - Vérifier l'économiseur de batterie.gif

  1. Click on "Settings" on your phone.

  2. Find the "Apps" menu, and click on it.

  3. (Optional depending on version) Confirm on "Manage apps".

  4. Search for the app "Enki" and click on it.

  5. Check the toggle in the section "Stop app activity if not used" to ensure it is disabled; if not, disable it.
  6. Then go to the "Battery" section in the same menu.
  7. Apply the option "No restriction" for the battery saver.
  1. Click on "Settings" on your phone.
  2. Then select the "Battery" menu.
  3. Make sure the toggle for "Low Power Mode" is off.

 

V - Check other app permissions:

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"This section is only for Android smartphone users. This system allows managing different permissions for apps. To ensure the app works optimally, I recommend granting all necessary permissions."

 

Android - Vérifier les autres autorisation de l'application dans les réglages du smartphone.gif

  1. Click on "Settings" on your phone.

  2. Find the "Apps" menu, and click on it.

  3. (Optional depending on version) Confirm on "Manage apps".

  4. Search for the app "Enki" and click on it.

  5. Click on the "Other permissions" menu and verify that all permissions are granted.

 

VI - Verify that the Enki app is allowed to start in the background:

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"It is important to know if your app is allowed to start automatically in the background. If not, the phone or tablet may close the task, which can prevent actions from occurring. I will explain how to do this."

 

Android: iOS:
Android - Vérifier les autorisations d'exécution en arrière plan.gif iOS - Vérifier l'actualisation en arrière plan.gif

  1. Click on "Settings" on your phone.

  2. Find the "Apps" menu, and click on it.

  3. (Optional depending on version) Confirm on "Manage apps".

  4. Then click on "Auto-start in background".

  5. Search for the app "Enki" and enable the toggle if it is disabled.
  1. Click on "Settings" on your phone.
  2. Then go to the "General" menu.
  3. Next, enter the "Background App Refresh" menu.
  4. In the list of apps, make sure the toggle for the "Enki" app is enabled. If not, enable it.

 

VII - Check that data usage is allowed on all channels:

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"In this final section, it is necessary to check that your phone refreshes data on all used channels. That is, mobile data, Wi-Fi, and background data. Please follow the instructions below."

 

Android: iOS:
Android - Actualiastion des données selon les canaux.gif iOS - Actualisation des données selon les canaux.gif

  1. Click on "Settings" on your phone.

  2. Find the "Apps" menu, and click on it.

  3. (Optional depending on version) Confirm on "Manage apps".

  4. Search for the app "Enki" and click on it.

  5. Click on the "Data usage" section.
  6. Verify that the toggles for "Mobile data", "Wi-Fi", and "Background data" are enabled; if not, please enable them.
  1. Click on "Settings" on your phone.
  2. Then go to the "General" menu.
  3. Next, enter the "Background App Refresh" menu.
  4. Again, click on the "Background App Refresh" menu.
  5. Verify that the option "Wi-Fi & Cellular Data" is checked. If not, select it.

 

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"Congratulations, you have configured all your phone's functions to receive notifications correctly."

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