How my phone settings work to receive notifications correctly

How my phone settings work to receive notifications correctly

Summary:

This article guides you through adjusting your phone or tablet to receive notifications correctly, even if they are delayed or missing.

Legend:
Help & Advice Alerts / Key points Troubleshooting tip

Introduction:

You may receive notifications late or not at all, often because of your device configuration.

To resolve this issue, check:

  • Reinstalling the app.
  • Enki's notification settings.
  • Enabling push notifications in Enki.
  • The battery saver for the app.
  • The app's other permissions.
  • Permission to start in the background.
  • Data usage on all networks.
⚠ Attention: Android systems vary depending on the manufacturer and its custom interface. The path indicated may therefore differ on your device. If you have difficulty, contact your phone brand's support team.

I - Delete and reinstall the app:

  • Delete the app:

Android:iOS:
Android - Supprimer l'application.gifiOS - Supprimer l'application.gif

  1. Open your phone's Settings.

  2. Go to Apps.

  3. (If needed) Select Manage apps.

  4. Find and open the Enki app.

  5. Tap Uninstall, Delete, or the trash can icon.

  6. Confirm with OK. The app is deleted.

  1. On the Home screen, press and hold the Enki icon.

  2. In the submenu, select "Delete App".

  3. Confirm by clicking "Delete App" again.

  4. Then confirm with "Delete". The app is deleted.

  • Reinstall the app:

Android:iOS:
Android - Réinstaller l'application.gifiOS - Réinstallation de l'application.gif
  1. Open the Google Play Store.
  2. Tap Search in the bottom-right corner.
  3. Search for the Enki app.
  4. Select Enki (publisher: Leroy Merlin SA).
  5. Click Install to download the app.
  6. Then tap Open.
  7. Confirm with Log in and enter your Enki credentials (the email and password used when creating the account).

  1. Open the Apple Store and click "Search".

  2. Search for the Enki app and select it (subtitle "Connected home").

  3. Click "iOS - Cloud.png" to download it again and wait.

  4. Once installed, click "Open".

  5. Click Log in and log in with your Enki credentials (the email and password used when creating the account).

If the app does not appear, check that your Apple or Google account is linked to a supported country.

If the download does not start or gets stuck, make sure you have enough storage space and a good mobile or Wi-Fi connection.

II - Check the notification settings for the Enki app:

Android:iOS:
Android - Vérifier les notifications dans les paramètres du téléphone.gifiOS - Vérifier les paramètres de notification dans les réglages du téléphone.gif

  1. Open your phone's Settings.

  2. Go to the Apps menu.

  3. (Depending on the version) Select Manage apps.

  4. Find and open the Enki app.

  5. Go to Notifications.

  6. Make sure notifications are enabled.

  7. (Depending on the version) Check the Message notification and/or Call notification submenus.

  8. Confirm that notifications are enabled.

  1. Open your phone's Settings.
  2. Go to the Apps menu.
  3. Find the Enki app and select it.
  4. Click Notifications.
  5. Check that notifications are enabled.

III - Check that push notifications are enabled in the Enki app:

  • Enable notifications for your device:

Android:iOS:
Android - Vérifier les notifications activées pour objet dans Enki.gifiOS - Vérifier que la notification est autorisé dans Enki.gif

1. Choose your device from the "Home" menu by clicking it.

2 . Click the icon in the top right.

3. Check that the toggle is active . If not, click it.

  • Enable notifications for your security:

Android:iOS:
Android - Vérifier les notifications activées pour sécurité dans Enki.gifiOS - Vérifier que la notification de sécurité est autorisée dans Enki.gif

1. In the Home menu, click "My security".

2. Click the icon in the top right.

3. Check that the toggle is active . If not, click it.

IV - Check the battery saver for your app:

Android:iOS:
Android - Vérifier les paramètres d'économies de batterie.gifiOS - Vérifier l'économiseur de batterie.gif

  1. Open your phone's Settings.

  2. Go to Apps.

  3. (If needed) Select Manage apps.

  4. Find and open the Enki app.

  5. Disable the "Pause app activity if unused" toggle if it is enabled.
  6. In the Battery section,
  7. choose No restrictions for the battery saver.
  1. Open your phone's Settings.
  2. Go to the Battery menu.
  3. Make sure Low Power Mode is disabled.

V - Check the app's other permissions:

This section applies only to Android smartphone users. For optimal operation, grant all required permissions.

Android - Vérifier les autres autorisation de l'application dans les réglages du smartphone.gif

1. Open your phone's Settings.

2. Go to Apps.

3. (If necessary) Select Manage apps.

4. Find and open the Enki app.

5. Under Other permissions, check that all permissions are granted.

VI - Check that the Enki app is authorized to start in the background:

Android:iOS:
Android - Vérifier les autorisations d'exécution en arrière plan.gifiOS - Vérifier l'actualisation en arrière plan.gif

  1. Open your phone's Settings.

  2. Go to the Apps menu.

  3. (If available) Select Manage apps.

  4. Click Auto-start in the background.

  5. Find Enki and enable the toggle if it is disabled.

  1. Open your phone's Settings.
  2. Go to General.
  3. Select Background App Refresh.
  4. Check that the toggle for the Enki app is enabled; if not, enable it.

VII - Check that data usage is allowed on all channels:

Android:iOS:
Android - Actualiastion des données selon les canaux.gifiOS - Actualisation des données selon les canaux.gif

  1. Open your phone's Settings.

  2. Go to the Apps menu.

  3. (Depending on the version) Select Manage apps.

  4. Find and open the Enki app.

  5. Click Data usage.
  6. Make sure Mobile data, Wi-Fi, and Background data are enabled. If not, enable them.
  1. Open your phone's Settings.
  2. Go to General.
  3. Select Background App Refresh.
  4. Click Background App Refresh again.
  5. Make sure Wi-Fi & Cellular Data is enabled.

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