This article explains how to manually reset your Schneider wireless switch (wall remote control) to restore it to the default factory settings.
When to Perform a Reset?
You can manually reset the wireless switch to factory settings under the following conditions:
- Wireless connection issues
- Remote control malfunction
- Loss of communication with paired devices
Before transferring the device to another user
Reset Procedure
Step 1: Removing the Toggle
Carefully remove the toggle from the wireless switch to access the reset push button (A) located underneath.
Step 2: Perform the Reset Sequence
- Briefly press the push button (A) 3 times (each press should last less than 0.5 seconds)
- Then hold the push button down for more than 10 seconds
Step 3: Observe Visual Signals
- After 10 seconds, the status light flashes red
- Release the push button as soon as you see the red flashing
Step 4: Verify Successful Reset
- The status light stops flashing when the device is successfully reset
- The wireless switch restarts and flashes green for a few seconds
- After the reset, the status light turns off (standby mode)
Step 5: Reassembly
Reattach the toggle to the wireless switch to complete the procedure.
⚠️ Important to Remember
All data is erased during the reset:
- Configuration data
- Programmed scenarios
- Associations with other devices
- Operating settings (1 or 2 buttons)
After the reset, you will need to fully reconfigure your remote control as if it were the first installation.
Troubleshooting Tips
If the reset does not work:
- Check that the toggle is properly removed and that you are accessing the correct button (A)
- Make sure the remote control battery is not depleted
- Press firmly on the reset push button
- Precisely follow the timing indicated in the sequence
- Ensure the toggle is properly reattached after the procedure
- If the problem persists, replace the battery and try again
⚠️ Important:
- Regularly check the battery status
- A weak battery can prevent the reset from working properly
Use a quality battery to optimize battery life
Need Additional Help?
If the reset does not resolve your issue, feel free to contact our technical support with the following information:
- Exact model of your wireless remote control
- Devices you wish to control
- Desired configuration (1 or 2 buttons)
- Detailed description of the issue encountered
- Steps already taken to resolve the problem
- Photos of the installation if necessary