This article explains how to perform a manual reset of your Schneider 16A built-in socket to restore it to the default factory settings.

When to Perform a Reset?

You should perform a reset in the following cases:

• The socket no longer responds to commands
• Network connection issues
• Before transferring the device to another user

• After a technical malfunction

   

Reset Procedure

Step 1: Locate the Reset Button

The reset button is located on the front face of the socket.

Step 2: Perform the Reset Sequence

1. Briefly press the reset button 3 times (each press should last less than 0.5 seconds)
2. Then hold the button down for more than 10 seconds
3. After 10 seconds, the LED starts blinking red

4. Release the button as soon as the LED blinks red

    

Step 3: Verify the Reset Success

• The LED stops blinking
• The device restarts automatically
• The LED then blinks green for a few seconds

• Finally, the LED turns solid amber, indicating that the socket is ready for a new setup

   

⚠️ Important to Remember

Data erased during the reset:

• All configuration data
• User data
• Network settings

After the reset, you will need to fully reconfigure your socket as you did during the initial installation.

Next Steps

Once the reset is complete, you will need to:

1. Reinstall the socket on your Enki app
2. Reconnect the socket to your Enki box

3. Reconfigure all your custom settings or scenarios

    

Need Additional Help?

If the reset does not resolve your issue, please contact our technical support with the following information:

• Exact model of your socket
• Detailed description of the problem encountered
• Steps already taken to resolve the problem