This article explains how to perform a manual reset of your Schneider connected roller shutter control switch to restore it to the default factory settings.

When to Perform a Reset?

You should perform a reset in the following cases:

The switch no longer responds to commands
Network connection issue
Malfunction of the shutter control
Before transferring the device to another user
After a technical malfunction

Reset Procedure

Step 1: Perform the Reset Sequence

Briefly press the top of the push button 3 times (each press should last less than 0.5 seconds)
Then hold down the top push button for more than 10 seconds
After 10 seconds, the LED indicator starts blinking red
Release the push button as soon as the LED blinks red

Step 2: Verify the Reset Was Successful

The LED indicator stops blinking
The device restarts automatically
The LED then blinks green for a few seconds
Finally, the LED turns solid orange, indicating that the switch is ready for new pairing

⚠️ Important to Remember

All data is erased during the reset:

Shutter configuration settings
User data and programmed scenarios
Network/Bluetooth connection settings
Saved shutter positions

After the reset, you will need to fully reconfigure your switch as during the initial installation.

Next Steps

Once the reset is complete, you will need to:

Reinstall your switch in the Enki app
Reconfigure your roller shutter settings
Test the operation of the shutters

Troubleshooting Tips

If the reset does not work:

Check that the power supply is correct
Make sure to press the push button firmly
Precisely follow the timing indicated in the sequence
If the problem persists, cut the power for 30 seconds then try again

Need Additional Help?

If the reset does not resolve your issue, feel free to contact our technical support with the following information:

Exact model of your switch
Type and brand of connected roller shutters
Detailed description of the problem encountered
Steps already taken to resolve the problem
Photos of the installation if necessary