How does pairing my Inspire smart fan work?

Summary:

This guide will help you install your Wi-Fi device with tips, detailed instructions, and recommendations to ensure it works properly.

Things to note before getting started:

If you experience a problem during installation despite following our detailed tutorial, contact our technical support team and provide the following information:

  • Brand and model of the phones/tablets.
  • Operating system version.
  • Version of the Enki app installed.
  • Cellular carrier.
  • Tutorial step number where the problem occurs.
  • Behavior of the app and Wi-Fi device.

The more details you provide, the better our technicians will be able to provide optimal support.

Tips and recommendations:

General

Before pairing your Wi-Fi device, please carefully read the tips below:

  • Your Wi-Fi network must use the 2.4 GHz band. For better performance, configure the 2.4 GHz, 5 GHz, and 6 GHz bands with separate SSIDs. Contact your Internet service provider to check and separate these frequencies if necessary.
  • Disconnect all other devices that broadcast a Wi-Fi network, such as extenders.
  • The SSID(1) and password must not contain special characters(2); use letters and numbers only.
  • Wi-Fi security encryption(3) must be set to WPA2 only. WEP, WPA3, WPA, and WPA/WPA2 are incompatible or risky.
  • Place your Wi-Fi device near your Internet router for pairing.
  • For multiple Wi-Fi devices, power them one at a time.
  • Disable mobile/cellular data(4) on your smartphone without turning on airplane mode.
  • Turn on Bluetooth on your phone and make sure it is not connected to any other device.
  • Your smartphone must be connected to the same Wi-Fi network as the device during pairing.

(1) SSID: The name of your Wi-Fi network displayed in your phone's settings.

(2) Special characters: Symbols such as "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: A method that protects exchanges between your device and your Internet router.

(4) Mobile data: Internet access through 4G or 5G networks.
Alert: iPhone & iPad

If you are using an iOS device (iPhone or iPad), it is essential to check the following two points, which could prevent the procedure from working.

12 - iOS - Autorisation de l'accès Bluetooth pour l'application Enki.gif
13 - iOS - Vérifier le Wi-Fi - Mode faible données.gif
Allow the Enki app to access Bluetooth Make sure Low Data Mode is disabled for your Wi-Fi.
  1. Open your device's Settings.
  2. Scroll down and select "Apps."
  3. Find Enki in the list and tap it.
  4. If "Bluetooth" is grayed out, enable it by tapping it.
  1. Open your device's Settings.
  2. Tap "Wi-Fi."
  3. Tap the "(i)" next to the connected network.
  4. If "Low Data Mode" is enabled (green check mark), disable it.
The packaging

There are two types of fans: non-connected models and connected models.

To tell the difference, check the packaging of your product for the words “Works with Enki.”

If these words are present, you can continue.
Works with Enki (Wi-Fi).png
Your device
Before pairing your Wi-Fi device, power it on, check that the Wi-Fi dongle is properly connected, wait one minute, and then put the device in the indicated state.
Aruba - Etat de l'objet - 04.gif
  • Set the light temperature of the Wi-Fi device to warm white.
    Flèche Enki 20px.png Press the warm-white adjustment button several times ( + ) until you get the warmest shade.

 

Wi-Fi device pairing steps:

Click the step you want to view to display the instructions.

Step 01: Select and confirm the device to install

Step 1: Select and confirm your device

Ajouter un objet (new).gif

1 - Open the Enki app by tapping the "" icon.

2 - Tap the "+" button on the right side of the screen.

3 - Select "Add a device."

4 - Tap "Ceiling fan."

5 - Tap "Inspire."

6 - Select your fan model.

7 - Confirm by tapping "Start installation."

In step 7, click "View product information" to access all the useful information before installation.

8 - Follow the prerequisites for your device and click "Next" once it is plugged in and in factory mode (see Tips and recommendations).

Aruba - Les écrans de l'applications - Prérequis.gif
9 - Reset your Wi-Fi device to put it into listening mode, available for 15 minutes to receive connection instructions through your phone.
Aruba - Reset.gif
  1. Take the fan's remote control.
  2. Press the light 💡 and warm-white temperature ( + ) buttons simultaneously.
  3. Hold them for 5 seconds.
  4. The light turns cool white (the Cadix model also emits a beep), indicating that the reset was successful.

10 - Make sure you have the QR code for your Wi-Fi device, then click "Done."

11 - Scan your device's QR code (3 possible options):

Aruba - QR Code - Dos de la télécommande.png
Aruba - QR Code - Clé USB.png
Aruba - QR Code - Carton.png
On the back of the remote control On the Wi-Fi USB dongle In the product box, there are 2 QR codes on stickers.

The QR code is on your Wi-Fi device. If it does not work, is unreadable, or has been lost, contact your retailer's after-sales service to find a solution.
Step 02: Select your personal Wi-Fi network

Step 2: Connect your device to your Wi-Fi network

12 - Select your Wi-Fi network and enter the password to connect the device.
10 - (ESDK 2) Saisi du réseau personnel.gif
  • Please choose your personal Wi-Fi network (your Internet router).

Keep only your main Wi-Fi access point active and remove the extenders. Configure your network on the 2.4 GHz band.

For better performance, separate the 2.4 GHz, 5 GHz, and 6 GHz frequencies into distinct SSIDs.

  • Please tap the "Enter your password" field.
  • Enter your Wi-Fi password (the security key shown on your router, unless it has been changed).

Your Wi-Fi password must contain only letters and numbers, without special characters.

  • Tap "return" on the keyboard to dismiss it.

  • You can check the box "Remember my password for future installations" so your phone saves this information and makes it easier to connect your future products.

  • Click "Confirm."

  • Wait while your phone transmits the information to your Wi-Fi device via Bluetooth.
Step 03: Connecting the device to your personal Wi-Fi network

Step 3: Connecting your device to your Wi-Fi network

The "We're preparing your installation" screen indicates that your phone is searching for nearby Bluetooth connections to communicate with the Wi-Fi device being configured.

Once the device is detected, your phone automatically sends it the information you entered, such as the Wi-Fi network name (SSID) and password, allowing it to securely connect to your Wi-Fi network and making installation easier.
09 - (ESDK 2) Connexion au Bluetooth de l'objet après la saisie du des identifiants.gif

If your Wi-Fi device does not respond to Bluetooth, it will not receive your Wi-Fi network information.

It may also not be in the state required by the procedure at that time.
🔧 Step 03: Assistance - Failed to connect your device to your personal Wi-Fi network

If you experience a problem, check the following:

  • Make sure you are close to the Wi-Fi device.

  • Make sure Bluetooth is enabled on your phone.

  • Make sure your phone is not connected to another Bluetooth device.

    • If so: disconnect it to allow the connection to the Wi-Fi device.

  • Check that the Wi-Fi device is receiving the information correctly and entering the expected state.

  • Reset the Wi-Fi device to factory mode.

  • Try using another phone or tablet to rule out a device problem.

Step 04: Installing the device in the ecosystem

Step 4: Installing the device in the ecosystem

13 - Wait while your device is installed.
11 - (ESDK 2) Installation de l'objet en cours.gif
  • After "We're preparing your installation," the app displays "Installation in progress, please wait. This may take a few minutes." This means that your Wi-Fi device has received your phone's information via Bluetooth and is attempting to connect to the platform. Wait while it connects to the Wi-Fi access point and registers. You can then customize it.
     
  • Please wait until installation is complete (this should take no more than two minutes on a slow network).
Once connected to the platform, your Wi-Fi device will respond as follows:
Aruba - Etat de l'objet - 03.gif
  • The light turns warm white.
    Flèche Enki 20px.png Once the fan is connected and recognized on the platform, its light turns warm white

If the “Installation in progress, please wait. This may take a few minutes” screen remains stuck or displays an error, installation of your Wi-Fi device has failed. Please check the previous prerequisites and recommendations.
🔧 Step 04: Assistance - Installation failed

To make it easier to analyze installation errors, here are some recommendations:

  • Did your Wi-Fi device respond as expected when connecting to the platform?

    • Yes: Your device is properly connected to the platform and the data received is correct. Possible causes:

      • A firewall on your Internet router may be blocking the connection; temporarily lower its security if necessary.

      • A temporary error may occur. Close the app and clear the cache (see the article “How does clearing my Enki app's cache work?”). When you reconnect, a “NO_NAME” device may appear under “Device without a room.” If so, pairing was successful: rename it and assign it to a room. Otherwise, start the installation again.

      • Make sure your smartphone is connected to the same Wi-Fi network as the device.

    • No: Your Wi-Fi device was unable to connect to the specified network.

      • Check the distance between the router and the device, the Wi-Fi password, and the security protocol. (To check your password, see the article: “How does verifying my Wi-Fi password work?”)

      • Also check the Wi-Fi frequency being used, according to the recommendations in the “Tips and recommendations” section.

Step 05: Register the device to your account.

Step 5: Complete the installation of your device.

14 - Finally, register your device.
07 - Enregistrement de l'objet.gif

  • Click "Name."

  • Give your Wi-Fi device a unique name to make it easier to identify and manage.

  • Tap "return" on the keyboard to confirm your entry.

  • Choose or create the room where the device is located.

  • Scroll down if necessary.

  • Click "Next."

  • Finally, click "Finish."

We recommend giving your Wi-Fi device a distinct name, such as "Living room fan," so you can easily recognize it.

 

Things to know about your device:

Can I restart my Wi-Fi device remotely?

Flèche Enki 20px.png No, this is not possible.

My Wi-Fi device's Bluetooth does not appear on my phone. Is this normal?

Flèche Enki 20px.png Yes, it is invisible because it is used only for a temporary connection through the app.

Can I place my Wi-Fi device in an enclosed area?

Flèche Enki 20px.png No, avoid enclosed areas or areas near devices that emit waves (router, TV, microwave) to prevent interference.

Can I associate multiple Wi-Fi devices with my account?

Flèche Enki 20px.png Yes, as many as you want, in one or more homes.

Can I connect my Wi-Fi device to a Wi-Fi extender?

Flèche Enki 20px.png Yes, but this is not recommended. Make sure the extender's SSID is different from the router's SSID to prevent disconnections.

The Enki app is requesting access to location services. Should I allow it?

Flèche Enki 20px.png Yes, this is necessary to correctly detect the networks around you.

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  • Do I need to enable local network access on my iPhone?
    Flèche Enki 20px.png Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, information cannot be exchanged.

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