How Wi-Fi Password Verification Works

Summary:

This article explains how to verify if the Wi-Fi password used in the Enki app is correct.

Legend:
 Help & Tips Alerts / Key Points Troubleshooting Tip

 

Prerequisites:

If a Wi-Fi device does not connect to your network, it may be due to:

  • An incorrect Wi-Fi password.

  • A password format not supported by the device.

  • Poor local Wi-Fi connection quality.

To properly connect your Wi-Fi device, follow these prerequisites:

  1. Unplug any other Wi-Fi transmitters (e.g., repeaters). Only your router should be broadcasting the signal during pairing and testing.

  2. Your Wi-Fi password must contain only uppercase letters, lowercase letters, and numbers. No special characters, punctuation, accents, or cedillas.

    Some products cannot handle or translate certain characters. Example:

    • Invalid Wi-Fi password: Dn48Jk!9-F2@mé
    • Valid Wi-Fi password: Dn48JkL9xF2ame
  3. Wi-Fi encryption must be WPA2. WPA and WPA/WPA2 encryptions should be avoided as they create vulnerabilities and malfunctions with our devices. WPA3 and WEP are not compatible with our devices.

 

Disconnecting Your Phone from Your Wi-Fi Network:

⚠ Warning, Android systems vary by manufacturer due to custom interfaces. The indicated path may therefore differ. If you cannot find these menus, contact the technical support of your phone's brand.
Android:iOS:
  1. Open your phone's Settings.
  2. Go to the Wi-Fi menu.
  3. Click on the icon (arrow, gear, "i") next to the targeted Wi-Fi network.
  4. Select remove, forget, or delete the network.
  5. Confirm by clicking OK or Yes.

  1. Open Settings on your iPhone.

  2. Go to Wi-Fi.

  3. Click the "(i)" next to the network.

  4. Select Forget This Network.

  5. Confirm by tapping Forget.

 

Reconnecting Your Phone to Your Wi-Fi Network:

Android:iOS:

  1. Select the Wi-Fi network to which you will connect your Wi-Fi device.

  2. Enter the Wi-Fi password.

  3. Click connect.

  1. Select the Wi-Fi network to which you will connect your Wi-Fi device.

  2. Enter the Wi-Fi password for the network.

  3. Click connect.

If your smartphone indicates that the Wi-Fi password is incorrect, here are some tips:

  • Check the label on your internet router for the security key.
  • If your router has a screen, display the key via it (see the user manual).
  • Access the router's admin page to verify the password (consult your provider’s FAQs if needed).
  • Contact your operator or network administrator for assistance.

If your Wi-Fi password is correct but the device does not connect, check the encryption, frequency, and quality of the network. Use a Wi-Fi analysis app or consult your operator or network administrator.

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