How the Check Works to Determine if My Internet Box Is Causing the Blockage for Connecting Wi-Fi Devices.

Summary:

This article explains how to check if your internet box is causing the connection problem with your Wi-Fi device.

Legend:
  Help & Tips   Alerts / Key Points   Troubleshooting Tip

 

Introduction:

To check if your internet access point is preventing your Wi-Fi device from pairing, perform a cross-test. You will need a second phone or a second tablet.

Identify the SSID(1) on 2.4 GHz(2) and the password(3) of your main internet access point(6), then unplug it.

Activate the hotspot sharing(4) (router mode(5)) on the second phone, using the same SSID and password as your main internet access point. (Warning: Make sure the broadcast uses the 2.4 GHz band.)

Reset your Wi-Fi device, then install it via the other phone or tablet with the Enki app open.

(1) SSID: Name of your Wi-Fi network. Several can be broadcast by your internet access point.

(2) 2.4 GHz: Wi-Fi broadcast frequency. Each SSID broadcasts one or more frequencies (2.4, 5, 6, or 7 GHz). It is recommended to have only one frequency per SSID.

(3) Password: Security key of your router, often on a sticker or screen.

(4) Hotspot sharing: Phone feature that turns it into a router via mobile data (4G/5G), allowing other devices to connect via Wi-Fi.

(5) Router: Device broadcasting internet, usually your internet box.

(6) Main internet access point: Router that receives the connection from the provider and broadcasts it within the home.

 

Configuring Your Wi-Fi Access Point on Your Smartphone:

Concrete example, my main internet access point has this information:

  • SSID: SFR-8fc8
  • Wi-Fi Password: Dn36kLm8ws3N

I unplug the power of my main access point to cut off its network and disable it.
I configure the phone in hotspot sharing mode with the info from my internet box so it replaces it.
⚠ If you are using an Android phone, the visuals and access points may vary depending on the brand and model due to manufacturer customizations. However, the procedure remains similar. If you encounter problems, contact your phone brand’s technical support.
Android: iOS:
iOS - Activer le partage de connexion.gif

  1. Open the Settings on your phone.

  2. Go to Connection & sharing or Hotspot & tethering.

  3. Select Mobile Wi-Fi hotspot.

  4. Tap on Configure hotspot.

  5. Enter the SSID and password of the box, for example:
    Flèche Enki 20px.png SSID: SFR-8fc8
    Flèche Enki 20px.png Wi-Fi Password: Dn36kLm8ws3N

  6. Make sure the security is set to WPA2.

  7. Check that the band is set to 2.4 GHz.

  8. Confirm the changes.

  9. Enable the mobile Wi-Fi hotspot.

  1. Open the Settings on your phone.

  2. Configure the network SSID to match your box’s:

    1. Go to General.

    2. Then to About.

    3. Change the Name field to your box’s SSID (SSID: SFR-8fc8).

    4. Return to General then to Settings.

  3. Go to Personal Hotspot.

  4. Enter the box’s Wi-Fi password (Wi-Fi Password: Dn36kLm8ws3N).

  5. Enable Allow Others to Join to share the network.

  6. Finally, enable Maximize Compatibility.
⚠ It is crucial on iOS to activate the toggle "Maximize Compatibility" because iPhone by default broadcasts Wi-Fi with WPA2/WPA3, which is not compatible with our Wi-Fi devices. By activating this toggle, encryption switches to WPA2, ensuring the connection.

(7) Wi-Fi Security Encryption: Method protecting data exchanged between your device and your Internet box.

Once these steps are completed, if your settings are correct and identical to those of your internet box, your other phone or tablet will automatically connect to the Wi-Fi network as if it were your box. You do not need to do anything.

If your phone does not reconnect automatically, go to its Wi-Fi settings and connect to the network of your mobile hotspot.

If a password is requested, it means the entered information does not match the internet box’s. Restart the box, verify the Wi-Fi info, then repeat the steps.

We invite you to reset your Wi-Fi device to factory settings. To find out how, consult the product sheet in our FAQ: Enki Compatible Devices.

Android - Ajouter un objet.gif

After resetting, you can re-pair the device.

1 - Open the Enki app via the "" icon on your phone.

2 - Click on "" at the top right.

3 - Select "Add a device".

4 - Choose the type,

5 - then the brand,

6 - and finally the model of the device.

7 - Follow the instructions to complete the installation.

 

Notes:

Once the device is paired, disconnect the hotspot sharing and turn your main access point back on. The device will automatically reconnect thanks to the same SSID and password.

⚠ Two behaviors can occur when you turn off then back on your mobile Wi-Fi access point. Wait until the internet box is fully restarted and operational to observe them.
Behavior #1: Behavior #2:
  • The device successfully reconnected to your Wi-Fi network.
    Flèche Enki 20px.png The pairing problem comes from your internet access point’s configuration. Check its settings or ask for help from someone close, an administrator, or your operator. (This problem is not related to Enki)
  • The device does not reconnect to your Wi-Fi:
    Flèche Enki 20px.png Power cycle the device; it should reconnect. Otherwise, proceed to the next step.
    Flèche Enki 20px.png Your internet access point may be incompatible. Check its configuration with help from someone close, a system administrator, or your operator. (This problem is not related to Enki)

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