| "Hello, my name is Enkior. I will assist you in verifying if your internet box is responsible for the issue you are experiencing with connecting your Wi-Fi device." |
Contents of the article:
Introduction:
| "To check if your internet access point is causing your Wi-Fi device pairing failure, there is an effective method to diagnose the problem: the cross-test. You will need a second phone or a second tablet to perform this operation." |
To start this cross-test, it is necessary to identify the SSID(1) of your 2.4 GHz(2) access point as well as its associated password(3). Once this information is noted, I recommend unplugging your internet access point.
Next, I suggest taking a second phone (or your first phone if you are doing the rest of the operations on the Enki app with a tablet) and accessing the tethering menu(4) to set it to router mode(5). Please configure your phone’s tethering by assigning it the same SSID and password as your main internet access point(6).
Once the phone is configured for tethering, I invite you to reset your Wi-Fi device you want to pair, then proceed with its installation via the other phone or tablet where the Enki app is open.
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"If you have questions about certain terms, I am here to answer them: (1) SSID: This is the name of your Wi-Fi network. (2) 2.4 GHz: Your Wi-Fi network broadcasts on a frequency. There are several frequencies: 2.4 GHz, 5 GHz, 6 GHz, and 7 GHz. Your SSID can include one or more frequencies. It is important to configure your router to broadcast only one frequency per SSID, and therefore if you want multiple frequencies, have several different SSIDs. (3) Password: This is your router's security key. Often found on a sticker on the router or displayed on a screen, you can view it. (4) Tethering: This is a feature of your phone that allows it to act as a router using mobile data; mobile data is internet via 4G / 5G. Therefore, devices can connect via Wi-Fi to your phone to access the internet through mobile data. (5) Router: This is the name given to the device that distributes internet, usually your internet box at home. (6) Main internet access point: This is the router that receives the internet connection from the internet service provider and broadcasts this connection within the home." |
Configuring your Wi-Fi hotspot on your smartphone:
| "I will now give you a more concrete example of my explanations given in the introduction section." |
My internet access point has the following information:
- SSID: SFR-8fc8
- Wi-Fi Password: Dn36kLm8ws3N
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I therefore unplug the power of my main internet access point so it no longer broadcasts its network and is out of service. |
I now configure the desired phone for tethering with the information from my internet box so it can take its place.
| "I want to warn you that if you are on Android, depending on the brand and model of your phone, the visuals and/or access paths may differ. This is related to the overlays applied by your phone's manufacturer. But overall, the process is similar. If you have difficulty, I invite you to contact the technical support of your phone's brand." |
| Android: | iOS: |
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| "It is very important on iOS to activate the toggle "Maximize Compatibility" because by default the iPhone will broadcast a Wi-Fi network with WPA2/WPA3 security encryption(7). However, our Wi-Fi devices are not compatible with WPA3. Therefore, the connection will not work. By activating this toggle, the encryption switches to WPA2." |
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"If you have questions about certain terms, I am here to answer them: (7) Wi-Fi Security Encryption: This is a method used to protect the information exchanged between your device and your Internet box." |
Once you have done this, if the parameters you entered are correct and identical to your internet box, your other phone or tablet will automatically connect to this Wi-Fi network as if it were your internet box. You do not need to do anything.
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"If your phone does not reconnect automatically, please go to its Wi-Fi settings and connect to the Wi-Fi network of your mobile hotspot. If a password is requested, then the information you entered for the mobile hotspot is not identical to the internet box. I invite you to power your internet box back on and verify the Wi-Fi network information again. Then repeat the operations from the beginning." |
I now invite you to reset your Wi-Fi device to factory settings. If you don’t know how to do this, feel free to consult its product sheet via our FAQ in the article: Enki Compatible Devices.
Once the device is reset, you can restart its pairing. | |
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1 - Open the Enki app by clicking on the " 2 - Click on " 3 - Then select "Add a device". 4 - Then select the type of device. 5 - Then select the brand of the device. 6 - Finally, select the model of the device. 7 - Continue the installation following the given instructions. |
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" icon in your list of installed apps on your phone.
" at the top right of your screen.
Notes:
| "Once the device is paired, you can disconnect the tethering and reconnect the power to your main internet access point. Since the SSID and password are identical, the device should automatically reconnect to your network." |
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"Two behaviors can be observed when you turn off your mobile Wi-Fi hotspot and then restart your internet. Of course, you must wait until the internet box is fully restarted and internet access is working to observe one of the following behaviors." | |
| Behavior #1: | Behavior #2: |
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