How Does Pairing My Inspire Connected Fan Work?

Summary:

This guide helps you install your Wi-Fi device with tips, a detailed procedure, and recommendations to ensure its proper functioning.

If you encounter issues during installation despite our detailed tutorial, contact our technical support providing:

• Brand and model of your phones/tablets.
• Operating system version.
• Installed Enki app version.
• Mobile carrier.
• Step number in the tutorial causing the problem.
• Behavior of the app and the Wi-Fi device.

The more details you provide, the better our technicians can offer optimal support.

(1) SSID: The name of your Wi-Fi network visible in your phone’s settings.

(2) Special characters: Symbols like "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: Method protecting communication between your device and the internet box.

(4) Mobile data: Internet access via 4G or 5G networks.

1. Open the Settings on your device.
2. Scroll down and select "Apps".
3. Find Enki in the list and tap it.
4. If "Bluetooth" is grayed out, enable it by tapping.

1. Open the Settings on your device.
2. Tap "Wi-Fi".
3. Tap the "(i)" next to the connected network.
4. If "Low Data Mode" is enabled (green check), disable it.

There are two types of fans: non-connected models and connected models.

To distinguish them, it is essential to check the packaging of your product for the mention “Works with Enki.”

If this mention is present, you can proceed.

• Set the light temperature of the Wi-Fi device to warm white.
  Press the warm white adjustment button ( + ) several times until you get the warmest shade.

1 - Open the Enki app by tapping the "" icon.

2 - Tap the "+" button on the right side of the screen.

3 - Choose "Add a device".

4 - Click on "Ceiling fan".

5 - Tap "Inspire".

6 - Select the model of your fan.

7 - Confirm by tapping "Start installation"

8 - Follow the prerequisites for your device and click "Next" once it is powered on and in factory mode (see Tips and Recommendations).

9 - Reset your Wi-Fi device to put it in listening mode, available for 15 minutes to receive connection instructions via your phone. Take the fan remote control. Press simultaneously the light 💡 and warm white temperature buttons ( + ). Hold for 5 seconds. The light changes to cool white (the Cadix model also beeps), indicating successful reset.

10 - Make sure you have your Wi-Fi device’s QR code, then click "Done".

11 - Scan the QR code of your device (3 possible locations):

On the back of the remote control	On the Wi-Fi USB dongle	In the product box, there are 2 QR code stickers.

• Please choose your personal Wi-Fi network (your internet box).

• Please click on the field "Enter your password".
• Please enter your Wi-Fi password (security key shown on your box unless modified).

• Press "enter" on the keyboard to clear it.

• You can check the box "Remember my password for future installations" so your phone saves this info and eases connection of your future products.

• Click "Confirm".

• Wait while your phone transmits the info via Bluetooth to your Wi-Fi device.

⚠ If your Wi-Fi device does not respond to Bluetooth, it will not receive your network information.

It may also not be in the required state according to the procedure at that time.

If you encounter problems, check:

• That you are close to the Wi-Fi device.
• That Bluetooth on your phone is enabled.
• That your phone is not connected to another Bluetooth device.
  • If so: disconnect it to allow connection to the Wi-Fi device.
• Reset the Wi-Fi device to factory mode.
• Try with another phone or tablet to rule out a device issue.

• After "Preparing your installation", the app displays "Installation in progress, please wait, this may take a few minutes". This means your Wi-Fi device has received the info from your phone via Bluetooth and is attempting to connect to the platform. Please wait during the connection to the Wi-Fi access point and registration. You will then be able to personalize it.
   
• Please wait until installation completes (this should take no more than two minutes if the network is slow).

• The light turns warm white.
  Once the fan is connected and recognized on the platform, its light turns on in warm white

To help analyze installation errors, here are some recommendations:

• Did your Wi-Fi device respond as expected when connecting to the platform?
  • Yes: Your device is connected to the platform and the received data is correct. Possible causes:
    A firewall on your internet box may block the connection; temporarily reduce its security if needed.
    A temporary error may occur. Close the app, clear the cache (see the article “How to Clear the Cache of My Enki App.”). Upon reconnection, a “NO_NAME” device may appear in “Device without room.” If so, pairing succeeded: rename it and assign it to a room. Otherwise, retry installation.
    Make sure your smartphone is connected to the same Wi-Fi network as the device.
  • No: Your Wi-Fi device could not connect to the specified network.
    Check the distance between the box and the device, the Wi-Fi password, and the security protocol. (To verify your password, see the article: “How to Verify My Wi-Fi Password.”)
    Also check the Wi-Fi frequency used, according to the advice in the paragraph: “Tips and Recommendations.”

• Click on "Name".

• Give your Wi-Fi device a unique name to make it easy to identify and manage.

• Press "enter" on the keyboard to confirm.

• Choose or create the room where the device is located.

• Scroll the screen if needed.

• Click "Next".

• Finally, click "Finish".

• Should I enable local network access on my iPhone?
  Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, information exchange is impossible.