How does pairing my Inspire connected fan work?

Summary:

This guide helps you install your Wi-Fi device with tips, a detailed procedure, and recommendations to ensure it works properly.

Legend:
Tips & Advice   Alerts / Key Points   Troubleshooting Tip

Note before starting:

If you have problems during installation despite our detailed tutorial, contact our technical support providing:

  • Brand and model of your phones/tablets.
  • Operating system version.
  • Installed version of the Enki app.
  • Mobile carrier.
  • Step number in the tutorial where the issue occurs.
  • Behavior of the app and the Wi-Fi device.

The more details you provide, the better our technicians can offer you optimal support.

Tips and recommendations:

Before pairing your Wi-Fi device, please carefully read the following advice:

  • Your Wi-Fi network must use the 2.4 GHz band. For better performance, configure the 2.4 GHz, 5 GHz, and 6 GHz bands with distinct SSIDs. Contact your internet provider to verify and separate these frequencies if needed.
  • Disconnect all other devices emitting a Wi-Fi network, such as repeaters.
  • The SSID(1) and password must not contain special characters(2), only letters and numbers.
  • Wi-Fi security encryption(3) must be WPA2 only. WEP, WPA3, WPA, and WPA/WPA2 are incompatible or risky.
  • Place your Wi-Fi device near the Internet box for pairing.
  • For multiple Wi-Fi devices, power them on one at a time.
  • Disable mobile/cellular data(4) on your smartphone without enabling airplane mode.
  • Turn on your phone’s Bluetooth and ensure it is not connected to any other device.
  • Your smartphone must be connected to the same Wi-Fi network as the device during pairing.

(1) SSID: Name of your Wi-Fi network visible in your phone’s settings.

(2) Special characters: Symbols like "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: Method protecting data exchanges between your device and the Internet box.

(4) Mobile data: Internet access via 4G or 5G networks.

⚠ If you use an iOS device (iPhone or iPad), it is essential to check the two following points, which could block the procedure.

12 - iOS - Autorisation de l'accès Bluetooth pour l'application Enki.gif

13 - iOS - Vérifier le Wi-Fi - Mode faible données.gif
Allow the Enki app to access Bluetooth Make sure “Low Data Mode” is disabled on your Wi-Fi.
  1. Open the Settings on your device.
  2. Scroll down and select "Apps".
  3. Find Enki in the list and tap it.
  4. If "Bluetooth" is grayed out, enable it by tapping.
  1. Open the Settings on your device.
  2. Tap "Wi-Fi".
  3. Tap the "(i)" next to the connected network.
  4. If "Low Data Mode" is enabled (green check), disable it.

There are two types of fans: non-connected models and connected models.

To distinguish them, it is essential to check on your product’s packaging for the mention “Works with Enki.”

If this mention is present, you may proceed.

Works with Enki (Wi-Fi).png
Before pairing your Wi-Fi device, power it on, verify that the Wi-Fi dongle is properly connected, wait one minute, then put the device in the indicated state.
Aruba - Etat de l'objet - 04.gif
  • Set the light temperature of the Wi-Fi device to warm white.
    Flèche Enki 20px.png Press the warm white adjustment button ( + ) multiple times until you get the warmest shade.

Steps to pair your Wi-Fi device:

Step 1: Select and confirm your device

Ajouter un objet (new).gif

1 - Open the Enki app by tapping the "" icon.

2 - Tap the "+" button on the right side of the screen.

3 - Choose "Add a device".

4 - Click on "Ceiling fan".

5 - Tap "Inspire".

6 - Select your fan model.

7 - Confirm by tapping "Start installation"
At point 7, click "View product sheet" to access all useful information before installation.

8 - Follow the prerequisites for your device and tap "Next" once it is powered and in factory mode (see Tips and recommendations).

Aruba - Les écrans de l'applications - Prérequis.gif
9 - Reset your Wi-Fi device to put it in listening mode, available for 15 minutes to receive connection instructions via your phone.

Aruba - Reset.gif

  1. Take the fan remote control.
  2. Press simultaneously the light 💡 and warm white temperature buttons ( + ).
  3. Hold for 5 seconds.
  4. The light turns cold white (the Cadix model also emits a beep), indicating the reset was successful.

10 - Make sure you have the QR code of your Wi-Fi device, then tap "Done".

11 - Scan the QR code of your device (3 possible locations):

Aruba - QR Code - Dos de la télécommande.png

Aruba - QR Code - Clé USB.png

Aruba - QR Code - Carton.png
On the back of the remote control On the Wi-Fi USB dongle In the product box, there are 2 QR Codes on a sticker.
⚠ The QR code is on your Wi-Fi device. If it does not work, is unreadable, or lost, contact your reseller’s after-sales service to find a solution.

Step 2: Connect your device to your Wi-Fi network

12 - Select your Wi-Fi network and enter the password to connect the device.

10 - (ESDK 2) Saisi du réseau personnel.gif
  • Please choose your personal Wi-Fi network (your Internet box).

⚠ Keep only your main Wi-Fi access point active and remove repeaters. Configure your network on the 2.4 GHz band.

For better performance, separate the 2.4 GHz, 5 GHz, and 6 GHz frequencies into distinct SSIDs.

  • Please tap the field "Enter your password".
  • Please enter your Wi-Fi password (security key indicated on your box, unless changed).
⚠ Your Wi-Fi password must contain only letters and numbers, no special characters.

  • Press "enter" on the keyboard to validate.

  • You can check the box "Remember my password for future installations" so your phone saves this info and eases connection of future products.

  • Tap "Confirm".

  • Wait while your phone transmits the info via Bluetooth to your Wi-Fi device.

The screen "Preparing your installation" indicates your phone is searching for nearby Bluetooth connections to communicate with the Wi-Fi device to configure.

Once the device is detected, your phone automatically sends the entered information, such as the Wi-Fi network name (SSID) and password, enabling a secure connection to your Wi-Fi network and facilitating installation.

09 - (ESDK 2) Connexion au Bluetooth de l'objet après la saisie du des identifiants.gif

⚠ If your Wi-Fi device does not respond to Bluetooth, it does not receive your Wi-Fi network information.

It may also not be in the required state at that point in the procedure.

If you encounter problems, check:

  • That you are close to the Wi-Fi device.
  • That your phone’s Bluetooth is enabled.
  • That your phone is not connected to another Bluetooth device.
    • If so: disconnect it to allow connection to the Wi-Fi device.
  • Reset the Wi-Fi device to factory mode.
  • Try with another phone or tablet to rule out device issues.

Step 3: Finalize your device installation.

12 - Complete the installation of your device.

11 - (ESDK 2) Installation de l'objet en cours.gif
  • After "Preparing your installation", the app displays "Installation in progress, please wait, this may take a few minutes". This means your Wi-Fi device has received the information from your phone via Bluetooth and is attempting to connect to the platform. Please wait during connection to the Wi-Fi access point and registration. You will then be able to customize it.
     
  • Please wait until the installation completes (this should take no more than two minutes in case of a slow network).
Once connected to the platform, your Wi-Fi device will respond as follows:
Aruba - Etat de l'objet - 03.gif
  • The light turns warm white.
    Flèche Enki 20px.png Once the fan is connected and recognized on the platform, its light turns warm white
⚠ If the screen “Installation in progress, please wait, this may take a few minutes” remains stuck or shows an error, the installation of your Wi-Fi device has failed. Please check the previous prerequisites and recommendations.

To help analyze installation errors, here are some recommendations:

  • Did your Wi-Fi device react as expected when connecting to the platform?
    • Yes: Your device is properly connected to the platform and the received data is correct. Possible causes:
      Flèche Enki 20px.png A firewall on your internet box may block the connection; temporarily reduce its security if needed.
      Flèche Enki 20px.png A temporary error may occur. Close the app, clear the cache (see the article “How to clear the cache of my Enki app.”). Upon reconnecting, a “NO_NAME” device may appear under “Device without room.” If so, pairing succeeded: rename it and assign it to a room. Otherwise, restart the installation.
      Flèche Enki 20px.png Make sure your smartphone is connected to the same Wi-Fi network as the device.
    • No: Your Wi-Fi device could not connect to the specified network.
      Flèche Enki 20px.png Check the distance between the box and the device, the Wi-Fi password, and the security protocol. (To verify your password, see the article: “How to check my Wi-Fi password.”)
      Flèche Enki 20px.png Also check the Wi-Fi frequency used, according to the advice in the paragraph: “Tips and recommendations”.
14 - Finally, register your device.

07 - Enregistrement de l'objet.gif

  • Tap "Name".

  • Give your Wi-Fi device a unique name to facilitate identification and management.

  • Press "enter" on the keyboard to confirm the entry.

  • Choose or create the room where the device is located.

  • Scroll down if needed.

  • Tap "Next".

  • Finally, tap "Finish".
It is recommended to name your Wi-Fi device with a distinct name, for example "Name", to recognize it easily.

What you should know about your device:

  • Can I remotely restart my Wi-Fi device?
    Flèche Enki 20px.png No, this is not possible.

  • My Wi-Fi device’s Bluetooth does not appear on my phone, is this normal?
    Flèche Enki 20px.png Yes, it is invisible because it is used only for a temporary connection via the app.

  • Can I place my Wi-Fi device in a confined space?
    Flèche Enki 20px.png No, avoid confined spaces or near devices emitting waves (box, TV, microwave) to prevent interference.

  • Can I associate multiple Wi-Fi devices to my account?
    Flèche Enki 20px.png Yes, as many as you want, in one or multiple homes.

  • Can I connect my Wi-Fi device to a Wi-Fi repeater?
    Flèche Enki 20px.png Yes, but it is not recommended. Make sure the repeater’s SSID is different from the box’s to avoid disconnections.

  • The Enki app requests access to location services, should I allow it?
    Flèche Enki 20px.png Yes, this is necessary to properly detect networks around you.

iOS - Activer le service de connexion local.gif
  • Should I enable local network access on my iPhone?
    Flèche Enki 20px.png Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, information exchange is impossible.

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