How does pairing work for my Inspire connected fan?

Summary:

This guide will assist you in installing your Wi-Fi device with tips, detailed instructions, and recommendations to ensure it works properly.

If you experience a problem during installation despite following our detailed tutorial, contact our technical support team and provide the following information:

• Make and model of the phones/tablets.
• Operating system version.
• Version of the Enki app installed.
• Mobile carrier.
• Tutorial step number where the problem occurred.
• Behavior of the app and the Wi-Fi device.

The more details you provide, the better our technicians will be able to provide optimal support.

(1) SSID: Name of your Wi-Fi network visible in your phone's settings.

(2) Special characters: Symbols such as "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: Method that protects exchanges between your device and your internet router.

(4) Mobile data: Internet access through 4G or 5G networks.

1. Open your device's Settings.
2. Scroll down and select "Apps."
3. Find Enki in the list and tap it.
4. If "Bluetooth" is grayed out, enable it by tapping it.

1. Open your device's Settings.
2. Tap "Wi-Fi."
3. Tap the "(i)" next to the connected network.
4. If "Low Data Mode" is enabled (green check mark), disable it.

There are two types of fans: non-connected models and connected models.

To tell them apart, it is essential to check the packaging of your product for the wording "Works with Enki."

If this wording is shown, you can continue.

• Set the light temperature of the Wi-Fi device to warm white.
  Press the warm-white adjustment button  ( + ) several times until you obtain the warmest shade.

1 - Open the Enki app by tapping the icon "."

2 - Tap the "+" button on the right side of the screen.

3 - Select "Add a device."

4 - Tap "Ceiling fan."

5 - Tap "Inspire."

6 - Select your fan model.

7 - Confirm by tapping "Start installation."

8 - Follow the prerequisites for your device and click "Next" once it is plugged in and in factory mode (see Tips and recommendations).

9 - Reset your Wi-Fi device to put it in listening mode, available for 15 minutes to receive connection instructions through your phone. Take the fan remote control. Press the light 💡 and warm-white temperature ( + ) buttons simultaneously. Hold them for 5 seconds. The light turns cool white (the Cadix model also beeps), indicating that the reset was successful.

10 - Make sure you have the QR code for your Wi-Fi device, then click "Done."

11 - Scan your device's QR code (3 possible options):

On the back of the remote control	On the Wi-Fi USB dongle	In the product box, there are 2 QR codes on stickers.

• Choose your personal Wi-Fi network (your internet router).

• Click the field "Enter your password."
• Enter your Wi-Fi password (the security key shown on your router, unless it has been changed).

• Press "Enter" on the keyboard to dismiss it.

• You can check the box "Remember my password for future installations" so your phone saves this information and makes it easier to connect your future products.

• Click "Confirm."

• Wait while your phone transmits the information via Bluetooth to your Wi-Fi device.

⚠ If your Wi-Fi device does not respond to Bluetooth, it will not receive your Wi-Fi network information.

It may also not be in the state required by the procedure at that time.

If there is a problem, check the following:

• That you are close to the Wi-Fi device.
• That your phone's Bluetooth is enabled.
• That your phone is not connected to another Bluetooth device.
  • If this is the case: disconnect it to allow the connection to the Wi-Fi device.
• Reset the Wi-Fi device to factory mode.
• Try with another phone or tablet to rule out a device issue.

• After "We're preparing your installation," the app displays "Installation in progress, please wait. This may take a few minutes." This means that your Wi-Fi device has received your phone's information via Bluetooth and is attempting to connect to the platform. Wait while it connects to the Wi-Fi access point and registers. You can then customize it.
   
• Please wait until installation is complete (this should take a maximum of two minutes on a slow network).

• The light turns warm white.
  Once the fan is connected and recognized on the platform, its light turns warm white

To make it easier to analyze installation errors, here are some recommendations:

• Did your Wi-Fi device respond as expected when connecting to the platform?
  • Yes: Your device is properly connected to the platform and the data received is correct. Possible causes:
    A firewall on your internet router may be blocking the connection; temporarily lower its security if necessary.
    A temporary error may occur. Close the app and clear the cache (see the article “How does clearing my Enki app's cache work?”). When you reconnect, a “NO_NAME” device may appear under “Device without a room.” If so, pairing was successful: rename it and assign it to a room. Otherwise, restart the installation.
    Make sure your smartphone is connected to the same Wi-Fi network as the device.
  • No: Your Wi-Fi device was unable to connect to the specified network.
    Check the distance between the router and the device, the Wi-Fi password, and the security protocol. (To check your password, see the article: “How does verification of my Wi-Fi password work?”)
    Also check the Wi-Fi frequency being used, according to the advice in the section: “Tips and recommendations.”

• Click "Name."

• Give your Wi-Fi device a unique name to make it easier to identify and manage.

• Press "Enter" on the keyboard to confirm the entry.

• Choose or create the room where the device is located.

• Scroll down if necessary.

• Click "Next."

• Finally, click "Finish."

• Should I enable local network access on my iPhone?
  Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, exchanging information is impossible.