How does changing the connection of my Inspire connected fan between two active Wi-Fi networks work?

Summary:

This article explains how to change the Wi-Fi connection of your Wi-Fi device from one network to another, with tips to ensure that it works properly.

Note before you begin:

If you have difficulty changing the Wi-Fi connection despite following our tutorial, please contact our technical support team and provide:

  • The brand and model of your phones/tablets.
  • The operating system (OS) version.
  • The Enki app version.
  • Your mobile carrier.
  • The step number where the problem occurs.
  • How the app and the Wi-Fi device behave at that time.

The more details you provide, the better our technicians will be able to help you.

Recommendations and tips:+

General

Before changing the network connection of your Wi-Fi device, first check the recommendations below:

  • Your Wi-Fi network must be 2.4 GHz. Configure the 2.4 GHz, 5 GHz, and 6 GHz bands with distinct SSIDs(1). Contact your Internet provider to check and separate the frequencies if needed.

  • Activate only your primary access point and disconnect all other Wi-Fi devices or repeaters that could cause interference.

  • The SSID and password must contain only letters and numbers, without special characters(2).

  • The Wi-Fi security encryption(3) must be WPA2 only. WEP, WPA3, WPA, and WPA/WPA2 are not compatible and may cause malfunctions.

  • Place the Wi-Fi device near the Internet box for pairing.

  • If you add several devices, power them one at a time.

  • Disable your smartphone's mobile/cellular data(4) without enabling airplane mode.

  • Enable Bluetooth on your phone and make sure it isn't connected to any other device.

  • Your smartphone must be connected to the same Wi-Fi network as the device during pairing.

(1) SSID: The name of your Wi-Fi network visible in your phone's settings.

(2) Special characters: Symbols such as "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: A method that protects exchanges between your device and the Internet box.

(4) Mobile data: Internet access through 4G or 5G networks.
Alert: iPhone & iPad

If you use an iOS device (iPhone or iPad), it is essential to check the following two points, which could prevent the procedure from working.

12 - iOS - Autorisation de l'accès Bluetooth pour l'application Enki.gif
13 - iOS - Vérifier le Wi-Fi - Mode faible données.gif
Allow the Enki app to access Bluetooth Make sure that Low Data Mode is disabled on your Wi-Fi.
  1. Open your device's Settings.
  2. Scroll down and select "Apps."
  3. Find Enki in the list and tap it.
  4. If "Bluetooth" is grayed out, enable it by tapping it.
  1. Open your device's Settings.
  2. Tap "Wi-Fi."
  3. Tap the "(i)" next to the connected network.
  4. If "Low Data Mode" is enabled (green check mark), disable it.
Your device
Before changing your Wi-Fi device's network connection, plug it in, wait one minute, then check that it is in the indicated state.
Aruba - Etat de l'objet - 02.gif
  • Set the Wi-Fi light to cool white.
    Flèche Enki 20px.png Press the temperature adjustment button + several times until you reach the coolest shade.

 

Steps for changing your Wi-Fi device's connection:

Click the step you want to view to display the instructions.

Step 01: Select the Wi-Fi network change menu for your Wi-Fi device

Step 1: Open the connection change menu and confirm your device

1 - In the "Home" menu, select the tile for the Wi-Fi device whose connection you want to change.
Aruba - Reonbording - Android - Changer de réseau actif.gif

2 - Open the settings by clicking the gear icon in the upper-right corner.

3 - Select "Change Wi-Fi network."

4 - Follow the prerequisites to put the device into listening mode.

Aruba - Etat de l'objet - 01.gif
 Press and hold the light 💡 and favorite ♥️ buttons simultaneously. The fan will beep 3 times 🔊 and its light will turn warm white.

5 - Then click "Done" at the bottom.

 

6 - Scan the device's QR code.

Aruba - QR Code - Dos de la télécommande.png
Aruba - QR Code - Clé USB.png
Aruba - QR Code - Carton.png
On the back of the remote control On the Wi-Fi USB dongle In the product box, there are 2 QR codes on stickers.

The QR code is on your Wi-Fi device. If it doesn't work, is unreadable, or has been lost, contact your retailer's after-sales service to find a solution.
🔧 Step 01: Assistance - The device is not in the expected state or is not detected

If your Wi-Fi device does not respond as expected, follow these steps:

  • Unplug it or turn off the power.

  • Wait 3 minutes.

  • Plug it back in or restore power.

  • Wait 2 minutes for it to restart.

  • Perform the procedure to put the device into listening mode.

Your device should then work as expected.

Step 02: Select your personal Wi-Fi network

Step 2: Reconnect your device to your Wi-Fi network

7 - Select your Wi-Fi network and enter the password to connect the device.
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  • Please choose your personal Wi-Fi network (your Internet box).

Keep only your primary Wi-Fi access point active and remove the repeaters. Configure your network on the 2.4 GHz band.

For better performance, separate the 2.4 GHz, 5 GHz, and 6 GHz frequencies into distinct SSIDs.

  • Please click the "Enter your password" field.
  • Enter your Wi-Fi password (the security key shown on your Internet box, unless it has been changed).

Your Wi-Fi password must contain only letters and numbers, without special characters.

  • Press "Enter" on the keyboard to dismiss it.

  • You can check the "Remember my password for future installations" box so that your phone saves this information and makes it easier to connect your future products.

  • Click "Confirm."

  • Wait; your phone will transmit the information via Bluetooth to your Wi-Fi device.
Step 03: Connecting the device to your personal Wi-Fi network

The "We're preparing your installation" screen indicates that your phone is searching for nearby Bluetooth connections to communicate with the Wi-Fi device being configured.

Once the device is detected, your phone automatically sends it the information you entered, such as the Wi-Fi network name (SSID) and password, allowing a secure connection to your Wi-Fi network and making installation easier.
09 - (ESDK 2) Connexion au Bluetooth de l'objet après la saisie du des identifiants.gif

If your Wi-Fi device does not respond to Bluetooth, it will not receive your Wi-Fi network information.

It may also not be in the state required by the procedure at that time.
🔧 Step 03: Assistance - Failed to connect your device to your personal Wi-Fi network

If there is a problem, check the following:

  • Make sure you are close to the Wi-Fi device.
  • Make sure your phone's Bluetooth is enabled.
  • Make sure your phone is not already connected to another device via Bluetooth.
    • If so: disconnect the other device to allow the connection to the Wi-Fi device.
  • Turn off the power to the Wi-Fi device for one minute, then turn it back on.
  • Unplug and reconnect the Wi-Fi dongle.
  • Try using another phone or tablet to rule out a device issue.
Step 04: Installing the device in the ecosystem
8 - Wait while your device is installed.
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  • After "We're preparing your installation," the app displays "Installation in progress, please wait; this may take a few minutes." This means that your Wi-Fi device has received your phone's information via Bluetooth and is attempting to connect to the platform. Wait while it connects to the Wi-Fi access point and registers. You can then customize it.
     
  • Please wait until installation is complete (this should take no more than two minutes on a slow network).
Once connected to the platform, your Wi-Fi device will respond as follows:
Aruba - Etat de l'objet - 03.gif
  • The light turns warm white.
    Flèche Enki 20px.png When the fan is connected and recognized, its light turns warm white

If the “Installation in progress, please wait; this may take a few minutes” screen remains stuck or displays an error, installation of your Wi-Fi device has failed. Please check the previous prerequisites and recommendations.
🔧 Step 04: Assistance - Installation failed

To make it easier to analyze installation errors, here are some recommendations:

  • Did your Wi-Fi device respond as expected when connecting to the platform?

    • Yes: Your device is properly connected to the platform and the data received is correct. Possible causes:

      • A firewall on your Internet box may be blocking the connection; temporarily lower its security if necessary.

      • A temporary error may occur. Close the app and clear the cache (see the article “How does clearing my Enki app's cache work?”). When you reconnect, the device should be online. If so, the reconnection was successful: You can control it. Otherwise, restart the reconnection.

      • Make sure your smartphone is connected to the same Wi-Fi network as the device.

    • No: Your Wi-Fi device could not connect to the specified network.

      • Check the distance between the Internet box and the device, the Wi-Fi password, and the security protocol. (To check your password, see the article: “How does checking my Wi-Fi password work?”)

      • Also check the Wi-Fi frequency being used, according to the advice in the paragraph: “Tips and recommendations.”

Step 05: Confirming your device's connection to your Wi-Fi network

9 - Once reconnection is confirmed, the message "Your device has been successfully connected" will appear. Click "Finish" to complete the installation.

 

You will be redirected to your device's settings. To return to the control page, click "←" in the upper-left corner.
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Things to know about your device:

Can I connect my Wi-Fi device to a Wi-Fi repeater?

Flèche Enki 20px.png Yes, but this is not recommended. Repeaters can make the connection unstable. The repeater's SSID must be different from the box's SSID to prevent frequent disconnections caused by switching between the two access points.

The Enki app is asking me for access to the location service. Should I allow it?

Flèche Enki 20px.png Yes, enable location services so that the app can properly detect nearby networks. 

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  • Do I need to enable local network access on my iPhone?
    Flèche Enki 20px.png Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, information cannot be exchanged.

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