How does my Inspire connected fan switch between two active Wi-Fi networks?

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"Hello, my name is Enkior. I will be your assistant for changing the network connection of your Wi-Fi device from one active network to another. In the following steps, you will find recommendations and tips to ensure your device works properly, the step-by-step Wi-Fi connection change process, as well as practical advice."

 

Please note before starting:

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"If you experience difficulties changing the Wi-Fi connection despite our detailed tutorial, we invite you to contact our technical support service. Please provide the following information to facilitate diagnosis:

  • The brand and model of all phones and/or tablets used.

  • The operating system (OS) version of your phones and/or tablets.

  • The version of the Enki app installed on your devices.

  • Your mobile network operator.

  • The step number in the tutorial where you encounter the difficulty.

  • The behavior of your app and your Wi-Fi device at that precise moment.

We encourage you to provide as many details as possible so our technicians can offer you optimal support."

 

Recommendations and tips:

Assistant cligne des yeux - Parle.gif "Before starting the network connection change for your Wi-Fi device, I suggest you review the recommendations and tips below."

 

  • Your Wi-Fi network must operate on the 2.4 GHz band. To ensure optimal performance, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be configured under separate SSIDs(1). We invite you to contact your Internet service provider for assistance in verifying the frequencies used by your Wi-Fi network and separating them if necessary.

  • It is advised to keep only your main Wi-Fi access point enabled and disable all Wi-Fi repeaters during the pairing of your Wi-Fi device.

  • Your Wi-Fi network password must not contain special characters(2). It should consist only of lowercase letters, uppercase letters, and numbers.

  • The Wi-Fi security encryption(3) of your internet box must be configured to WPA2 only. WEP and WPA3 protocols are not compatible with your Wi-Fi device. Additionally, WPA and WPA/WPA2 modes pose security risks, which could cause device malfunction.

  • Please ensure your Wi-Fi device and internet box are placed as close to each other as possible. If necessary, temporarily move your Wi-Fi device closer to the internet box to complete pairing.

  • Disconnect all devices that may emit a Wi-Fi network or to which the product could connect, such as Wi-Fi repeaters.

  • If you need to add multiple Wi-Fi devices, it is essential to power only one device at a time. The others must be unplugged from their power source.

  • For pairing operations, please disable mobile data/cellular data(4) in your smartphone settings. It is important not to enable airplane mode, but only to disable mobile data/cellular data.

  • It is essential to verify that your phone's Bluetooth is enabled and that it is not connected to any device. If your phone is connected via Bluetooth to another device, it is recommended to temporarily disable this connection between your phone and that device.

  • Your smartphone must be connected to the same Wi-Fi network as the Wi-Fi device you want to connect throughout the entire pairing phase.
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"If you have questions about technical terms, I am here to answer them:

(1) SSID: This is the name given to your Wi-Fi network, visible in your phone’s Wi-Fi settings.

(2) Special characters: These are symbols such as "?", "!", "@", "#", etc.

(3) Wi-Fi security encryption: This is a method used to protect the information exchanged between your device and your internet box.

(4) Mobile data / cellular data: This refers to Internet access via 4G or 5G networks."

 

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"Attention: If you are using an iOS device (iPhone or iPad), it is essential to check the following two points, which could pose obstacles to the procedure."
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Allow the Enki app to access Bluetooth Make sure that Low Data Mode is turned off for your Wi-Fi network.
  1. Open the Settings on your device.
  2. Scroll all the way down in Settings and tap on "Apps".
  3. In the list, find Enki and tap on it.
  4. If the checkmark is gray for "Bluetooth", tap it to turn it green.
  1. Open the Settings on your device.
  2. Tap on "Wi-Fi".
  3. Select the small "( i )" at the end of the Wi-Fi network line your device is connected to.
  4. If the checkmark is green for "Low Data Mode", tap it to turn it gray.

 

Before starting the process of changing your Wi-Fi device’s network, please power it on, wait about one minute, then put your device in the indicated state.
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  • Set the light temperature of your Wi-Fi device to cool white.
    Flèche Enki.png Press the cool white temperature adjustment button  +  multiple times until the coolest shade possible is reached.

 

Steps to change the connection of your Wi-Fi device:

 

Step 1: Enter the connection change menu and confirm your device

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"In this section, I will explain how to access the network modification menu of your Wi-Fi device, as well as how to identify it in the app to perform the reconnection. Please follow the instructions below:"

 

1 - In the "Home" menu, select the tile corresponding to your Wi-Fi device for which you want to change the Wi-Fi connection.
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2 - Access your product’s settings by clicking on the gear icon located at the top right.

3 - Select "Change Wi-Fi Network".

4 - Please perform the indicated prerequisites to put your device into listening mode for reconnection.

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 Press and hold simultaneously the light 💡 and favorite ♥️ buttons. The fan emits 3 beeps 🔊 and its light changes to warm white.

5 - Once you have applied the prerequisites, you can continue by clicking the "Done" button at the bottom of the page.

6 - Scan the QR code of your device.

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On the back of the remote control On the Wi-Fi USB key In the product box, you have 2 QR Codes on stickers.

 

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"The QR code is directly affixed to your Wi-Fi device. If it does not work, is unreadable, or lost, we invite you to contact your retailer’s after-sales service to explore possible solutions to resolve your issue."

 

"If your Wi-Fi device does not respond as expected, please do not worry and follow the instructions below:

  • Turn off your Wi-Fi device by unplugging it from the power outlet or cutting power via the breaker.

  • Wait about three minutes.

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  • Reconnect your Wi-Fi device to the power outlet or restore power via the breaker. 

  • Wait two minutes to allow your device to start properly. 

After a few moments, your Wi-Fi device should function as expected. "

 

Step 2: Reconnect your device to your Wi-Fi network

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"In this section, I will explain how to change your Wi-Fi device’s connection from one active Wi-Fi network to another. It is important to follow the indicated steps carefully and ensure the app and device respond as described."

 

7 - Please select your personal Wi-Fi network and enter the corresponding password to allow the device to connect to this network.
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  • Please select your personal Wi-Fi network (your internet box).
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"It is recommended to keep only your main Wi-Fi access point active and remove any Wi-Fi repeaters. Additionally, your Wi-Fi network must be configured on the 2.4 GHz band.
For optimal performance, it is advised to separate the 2.4 GHz, 5 GHz, and 6 GHz frequencies into different SSIDs."
  • Please click on the field "Enter your password".

 
  • Please enter your Wi-Fi password (the security key is indicated on your internet box, unless it has been changed).
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"Your Wi-Fi password must consist only of lowercase letters, uppercase letters, and numbers, without special characters."

  • Press the "validate" key on the keyboard to confirm.

  • You may check the box "Remember my password for future installations". (If your device installs successfully, your phone will save this information to facilitate connection of your future products.)

  • Click "Confirm".

  • Please wait while your device connects to the Wi-Fi network you just specified.

 

When the screen titled "Preparing your installation" appears, it indicates that your mobile phone is actively searching for available Bluetooth connections nearby. This step is essential to establish initial communication between your phone and the Wi-Fi device you want to configure.

As soon as the compatible Wi-Fi device is detected via Bluetooth, your phone automatically transmits all the necessary information you previously entered. This information notably includes the Wi-Fi network name (SSID) and the corresponding password. This transmission allows the device to connect to the wireless network securely and efficiently, facilitating the rest of the installation process.
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"If your Wi-Fi device does not respond to the Bluetooth connection, it means it is not receiving the information you entered for your Wi-Fi network.

It is therefore possible that your Wi-Fi device is not in the required state for the procedure at that precise moment."

 

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"In case of an issue at this stage, it is essential to perform the following checks:

  • Please ensure you are close to the Wi-Fi device you are installing.
  • Please verify that your phone’s Bluetooth is enabled.
  • It is important to check that your phone’s Bluetooth is not already connected to another device.
    • If it is already connected to another device: the existing connection likely prevents the proper transmission of information to the Wi-Fi device; please disconnect the device already connected via Bluetooth to your phone.
  • Cut the power to the Wi-Fi device for one minute, then restore its power
  • Unplug the Wi-Fi dongle from the device, and then plug it back in.
  • Try using another phone/tablet to exclude the possibility that the issue originates from the device."

 

8 - Complete the installation of your device.
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  • After the "Preparing your installation" screen appears, the app will display "Installation in progress, please wait, this may take a few minutes". This indicates that your Wi-Fi device has correctly received, via Bluetooth, the information entered on your phone and is now attempting to connect to the platform. Please wait while the Wi-Fi device connects to the Wi-Fi access point you specified earlier and registers on our platform. You can then proceed with customization.
  • Please wait until the installation is complete (this should take no more than two minutes in case of a slow network).

 

Once your Wi-Fi device has connected to the platform, it will respond as follows:
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  • The light changes to warm white.
    Flèche Enki.png When the fan is connected to your network and identified on the platform, the fan’s light will turn warm white

 

Assistant cligne des yeux - Alerte.gif "If the screen stating “Installation in progress, please wait, this may take a few minutes” remains stuck, or you encounter an installation error after this screen, it means your Wi-Fi device is not installing correctly and the installation process has failed. We invite you to check the prerequisites and recommendations mentioned earlier."

 

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"To facilitate analysis of the issue in case of installation failure, please find some recommendations below:

  • Did your Wi-Fi device respond as expected when connecting to the platform?

    • Yes: Your device connected properly to the platform. The information transmitted to your device is correct. Potential causes include:
      Flèche Enki.png A firewall associated with your internet box could be the cause; it is advised to temporarily lower its security level if necessary.
      Flèche Enki.png It may be a temporary data processing error. We recommend closing the app completely and clearing the cache. (Feel free to consult the article “How to clear the cache of my Enki app.” for assistance.) Upon reconnecting your account to your app, a device named “NO_NAME” might appear in a room titled “Device without room”. If so, your pairing succeeded. You can click on it, then access its settings, rename it as you wish, and assign it to the desired room. If the device does not appear, please retry the installation.
      Flèche Enki.png It is essential to verify that your smartphone is connected to the Wi-Fi network the device is trying to connect to.

    • No: Your Wi-Fi device failed to connect to the Wi-Fi network you specified.
      Flèche Enki.png Please check the distance between the internet box and your Wi-Fi device, as well as the Wi-Fi password and associated security protocol. (To learn how to verify your Wi-Fi password, you can consult the article titled: “ How to verify my Wi-Fi password.”)
      Flèche Enki.png Also check the Wi-Fi frequency used by your network, according to the indications provided in the paragraph: “ Recommendations and tips”. "

 

9 - Once the platform confirms your device’s reconnection, the message "Your device has been successfully connected" will appear. You can click "Finish" to complete the installation.

 

You will be redirected to your device’s settings page. You can then return to the control page by clicking "←" at the top left to control your device again.
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"Congratulations, your Wi-Fi device is now connected to your network. You can use it immediately."

 

What you should know about your device:

  • Can I connect my Wi-Fi device to a Wi-Fi repeater?
    Flèche Enki.png Yes, this is possible. However, this practice is not recommended because Wi-Fi repeaters can sometimes provide an unstable connection. Moreover, it is essential that the SSID of your Wi-Fi repeater is different from that of your internet box. Indeed, an identical SSID can cause frequent and random disconnections, as your Wi-Fi device might alternate between connection point A (the internet box) and connection point B (the repeater), and vice versa.
  • The Enki app asks for access to location services; should I allow it?
    Flèche Enki.png Yes, it is imperative to enable location services so the app can properly detect nearby networks.
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  • On my iPhone, do I need to enable local network access in my iPhone settings?
    Flèche Enki.png Yes, local network access settings must be enabled because this setting allows the phone to communicate via Wi-Fi with another device. Without this setting enabled, the phone cannot exchange information with the Wi-Fi device when it is connected.

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