How does switching the connection of my Inspire connected fan between two active Wi-Fi networks work?

Summary:

This article explains how to change the Wi-Fi connection of your Wi-Fi device from one network to another, with tips to ensure proper operation.

If you have difficulty changing the Wi-Fi connection despite our tutorial, please contact our technical support providing:

• The brand and model of your phones/tablets.
• The operating system (OS) version.
• The version of the Enki app.
• Your mobile carrier.
• The step number where the issue occurs.
• The behavior of the app and the Wi-Fi device at that moment.

The more details you provide, the better our technicians can assist you.

Before changing the network connection of your Wi-Fi device, first check the recommendations below:

• Your Wi-Fi network must be 2.4 GHz. Configure the 2.4 GHz, 5 GHz, and 6 GHz bands with distinct SSIDs(1). Contact your Internet provider to verify and separate the frequencies if needed.

• Activate only your main access point and disconnect all other Wi-Fi devices or repeaters that might interfere.

• SSID and password must contain only letters and numbers, without special characters(2).

• Wi-Fi security encryption(3) must be WPA2 only. WEP, WPA3, WPA, and WPA/WPA2 are not compatible and may cause malfunctions.

• Place the Wi-Fi device near the Internet box for pairing.

• If adding multiple devices, power them on one by one.

• Disable mobile/cellular data(4) on your smartphone without enabling airplane mode.

• Enable Bluetooth on your phone and ensure it is not connected to any other device.

• Your smartphone must be connected to the same Wi-Fi network as the device during pairing.

(1) SSID: Name of your Wi-Fi network visible in your phone’s settings.

(2) Special characters: Symbols like "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: Method protecting exchanges between your device and the Internet box.

(4) Mobile data: Internet access via 4G or 5G networks.

1. Open your device’s Settings.
2. Scroll down and select "Apps".
3. Find Enki in the list and tap it.
4. If "Bluetooth" is grayed out, enable it by tapping.

1. Open your device’s Settings.
2. Tap "Wi-Fi".
3. Tap the "(i)" next to the connected network.
4. If "Low Data Mode" is enabled (green check), disable it.

• Set the Wi-Fi light to a cool white.
  Press the temperature setting button + several times until the coolest shade appears.

2 - Go to settings by clicking the gear icon at the top right.

3 - Choose "Change Wi-Fi Network".

4 - Follow the prerequisites to put the device into listening mode.

5 - Then, click "Done" at the bottom.

6 - Scan the device’s QR code.

If your Wi-Fi device does not respond as expected, follow these steps:

• Unplug it or cut the power.
• Wait 3 minutes.
• Plug it back in or restore power.
• Wait 2 minutes for restart.

Your device should then function as expected.

• Please choose your personal Wi-Fi network (your Internet box).

• Please click the field "Enter your password".
• Please enter your Wi-Fi password (security key indicated on your box, unless changed).

• Press "validate" on the keyboard to confirm.

• You can check the box "Remember my password for future installations" so your phone keeps this info and facilitates connection of your future products.

• Click "Confirm".

• Wait while your phone transmits the info via Bluetooth to your Wi-Fi device.

⚠ If your Wi-Fi device does not respond to Bluetooth, it does not receive your network information.

It may also not be in the required state for the procedure at this time.

In case of problems, check:

• That you are close to the Wi-Fi device.
• That your phone’s Bluetooth is enabled.
• That your phone is not already connected via Bluetooth to another device.
  • If so: disconnect the other device to allow connection to the Wi-Fi device.
• Turn off the Wi-Fi device’s power for one minute, then turn it back on.
• Unplug and replug the Wi-Fi dongle.
• Try with another phone or tablet to rule out a device problem.

• After "Preparing your installation", the app displays "Installation in progress, please wait, this may take a few minutes". This means your Wi-Fi device has received the information from your phone via Bluetooth and is trying to connect to the platform. Please wait while it connects to the Wi-Fi access point and registers. You will then be able to customize it.
   
• Please wait until installation completes (this should take no more than two minutes in case of a slow network).

• The light turns warm white.
  When the fan is connected and recognized, its light turns warm white

To help analyze installation errors, here are some recommendations:

• Did your Wi-Fi device react as expected when connecting to the platform?
  • Yes: Your device is properly connected to the platform and the received data is correct. Possible causes:
    A firewall on your Internet box may be blocking the connection; temporarily reduce its security if needed.
    A temporary error may occur. Close the app, clear the cache (see the article “How to clear the cache of my Enki app.”). Upon reconnection, the device should be online. If yes, the reconnection succeeded: You can control it. Otherwise, try reconnecting again.
    Make sure your smartphone is connected to the same Wi-Fi network as the device.
  • No: Your Wi-Fi device could not connect to the specified network.
    Check the distance between the box and the device, the Wi-Fi password, and the security protocol. (To check your password, see the article: “How to verify my Wi-Fi password”)
    Also check the Wi-Fi frequency used, according to the advice in the paragraph: “Recommendations and tips”.

9 - Once reconnection is confirmed, the message "Your device has been successfully connected" will appear. Click "Finish" to finalize the installation.

You will be redirected to your device’s settings. To return to the control page, click "←" at the top left.

• Should I enable local network access on my iPhone?
  Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, information exchanges are impossible.