How do I link my Linky meter to the Enki app?

Summary:

This article summarizes the steps to follow to connect your Linky meter to your Enki account.

To link your Linky meter* to the Enki app, check these three conditions:

  1. Your grid operator must be Enedis. Check this at comparateur-offres.energie-info.fr. (Please note that Enedis is not an electricity supplier, but a grid operator. Example: If EDF is your electricity supplier, ENEDIS must be the grid operator.)
  2. The Linky meter must not be linked to another Enki account. If necessary, unlink it from the old account.
  3. Make sure that, in your Enedis account, under “Registration and collection of my data,” registration and hourly consumption data collection are enabled.

* This feature is reserved for individual customers. It is not available if your Linky meter is linked to a business account.

This feature is only available for Linky meters managed by the electricity grid operator Enedis. It is not available if you depend on a local electricity operator such as Électricité de Strasbourg, GEG (Gaz et Électricité de Grenoble), Séolis, or Gaz de Bordeaux.

The service is available only in mainland France and is not available in the DROM-COM overseas territories.

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 First, click the “❤︎ Energy” tab and click “Link” on the “Link my Linky meter” tile.

If the tile is no longer displayed in the “❤︎ Energy” tab, it was removed using the small X. You can find this tile again by following these steps:

  1. Click the “❤︎ Energy” tab at the bottom of the screen.
  2. Then click “⚡️ Consumption” at the top.
  3. The tile is displayed here, so click “Link.”
  4. Finally, click “Link my Linky meter.”
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Enter the information associated with the Linky meter you want to link to your Enki account by following these steps:

01 – Select “Add my Linky meter.”

02 – Click the “Mailing address” field.

03 – Enter your complete address, then select it from the suggestions.

04 – Click the “Last name of the Enedis account holder” field.

05 – Enter only the last name shown on the electricity contract.

Enter the last name registered with Enedis. If in doubt, check your Enedis account or create one to find the information for your electricity service.
Case 1: The PRM is recognized.   Case 2: The PRM is not recognized.
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06 - Click “Next.” If the information is correct and matches Enedis records, your PRM meter number will be detected automatically. Confirm by clicking “Yes, this is my PRM.” 06 - Click “Next.” If the information does not match the Enedis database, enter your PRM/PDL, then click “Confirm.” Check the displayed address and click “Yes, this is my address” if it is correct.

How do I find my PRM number?

Through your Enedis account:

On your Linky meter:
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  1. Go to your Enedis account.
  2. Open the “☰” menu, then select “My account.”
  3. Sign in with your email address and password. If needed, create your account by following Enedis’ instructions.
  4. Click the mailing address displayed above your consumption data.
  5. The meter number appears at the bottom of the page.
  1. Turn on the display by pressing the “+” button on your Linky meter.
  2. Press “+” several times until your PRM number is displayed.

If your Linky meter is already linked to another Enki account, the following message is displayed:

  • “This PRM number is already known and linked to an Enki account. It is not possible to link the same Linky meter to two different accounts.”

This means that you, someone close to you, or a family member has necessarily already linked this meter to another Enki account. You must first unlink it from that old account.

To do this, follow the instructions in the article How do I unlink my Linky meter from my Enki account?

If you suspect identity theft, contact our customer service team. They will carry out the necessary checks and tell you what to do:

Contact us
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If the address or PRM information is incorrect, the following message is displayed:

  • “Your information does not allow us to identify you.”

To connect your Linky meter to Enki, contact Enedis customer service.

 

Phone: 0970 831 970

Website: Contact Enedis

07 - Authorize Enedis to share with Leroy Merlin:

  • Load curves
  • Consumption history in kWh
  • Contractual data

Check “I certify that the information provided concerns me.,” then click “Accept all.”

Your data is protected. It will not be transmitted, sold, or exchanged with third parties. Access to it is strictly controlled by Leroy Merlin.

You can withdraw your consent at any time in the app settings. Your data will then be deleted and your Linky meter unlinked.

Your authorization is valid for three years starting today. When it expires, your data will be deleted without any further agreement.
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