How the pairing of my Enki Connect / Essentiel b Connect box works

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"Hello, my name is Enkior. I will assist you in installing your Enki Connect / Essentiel b Connect home automation box. In the following steps, you will find recommendations and tips for the proper functioning of your device, step-by-step installation of your home automation box, and practical advice."

 

Contents of the article:

 

Recommendations and tips:

Assistant cligne des yeux - Parle.gif "Before starting the pairing of your Enki Connect or Essentiel b Connect box, I suggest you check the recommendations and tips below."

 

  • Your Wi-Fi network must operate on the 2.4 GHz band. To ensure optimal operation, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be separated under different SSIDs(1). Please contact your Internet service provider if you need assistance verifying the frequencies used by your Wi-Fi network and separating them if necessary.

  • It is recommended to leave only your main Wi-Fi access point operational and disable all Wi-Fi repeaters when pairing the Enki Connect / Essentiel b Connect box.

  • Your Wi-Fi network SSID and password must not include special characters(2). It must consist exclusively of lowercase letters, uppercase letters and numbers.

  • The Wi-Fi security encryption(3) of your internet box must be WPA2 only. WEP and WPA3 are not supported by the Enki Connect / Essentiel b Connect box. WPA and WPA/WPA2 pose a security risk, so functionality could be impaired.

  • Please ensure that the Enki Connect / Essentiel b box and the Internet box are located as close to each other as possible. (If necessary, temporarily bring the Enki Connect / Essentiel b box closer to the Internet box to proceed with pairing.)

  • Unplug all devices that may emit a Wi-Fi network or to which the product could connect, such as Wi-Fi repeaters.

  • If you have multiple Enki Connect / Essentiel b Connect boxes to add, it is essential to have only one of these boxes powered on at a time. The others must be disconnected from their power supply.

  • During the pairing operations, we ask you to disable mobile/cellular data(4) in your smartphone settings; it is important not to enable airplane mode, but only to disable mobile/cellular data.

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"If you have questions about technical terms, I am here to answer them:

(1) SSID: This is the name of your Wi-Fi network visible in your device's Wi-Fi settings.

(2) Special characters: These are characters like "?", "!", "@", "#", etc...

(3) Wi-Fi security encryption: This is a method used to protect the information exchanged between your device and your Internet box.

(4) Mobile/cellular data: This refers to internet access via 4G / 5G"

 

Before starting the pairing process of your Enki Connect / Essentiel b Connect box, plug it into power, wait about one minute, and please confirm that your device is in factory mode.
Box connect - Non connecté.gif
  • LAN: Solid
  • WLAN: Blinking
  • POWER: Solid
  • Temporary Wi-Fi network: Present

Factory mode:

Not connected, not synchronized

 

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"How to check that the temporary network of your Enki Connect / Essentiel b Connect box is properly broadcast? You can see it via your phone's Wi-Fi settings, depending on whether you are on Android or iOS, instructions are below."

Android:

Vérifier le réseau temp.gif

  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the temporary network of the device in "Available networks" 

iOS:

iOS - Vérifier le réseau temp.gif

  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the temporary network of the device in "Networks"

 

Assistant cligne des yeux - Dépannage.gif
"If your box is not in factory mode, and/or its temporary network Aj_Enki_xxxx is not present, it will be important to reset the Enki Connect / Essentiel b Connect box."

To reset the Enki Connect / Essentiel b Connect box, you must press and hold the button located next to the USB-C power port for more than 7 seconds. The lights will blink rapidly, then release. Wait about 2 minutes for the box to reset.
How to reset.gif

 

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"If your Enki Connect / Essentiel b Connect box does not behave as expected, then I advise the following actions:

  • Unplug your internet box.

  • Reset your Enki Connect / Essentiel b Connect box as described above.

If the box still does not start correctly, or its temporary network Aj_Enki is still not present, I invite you to contact your reseller's customer service."

 

Steps to pair the Enki Connect / Essentiel b Connect box:

 

Step 1: Select and confirm your device

 

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"In this section, I will explain how to start adding your device on the app. To add your device to your account, please follow these instructions:"

Android - Ajouter un objet.gif

1 - Open the Enki app by clicking on the "" icon in your list of installed apps on your phone.

2 - Click on "" at the top right of your screen.

3 - Then on "Add a device".

4 - Then on "Box".

5 - Then on "Enki" or "Essentiel b" depending on your box brand.

6 - Finally, on "Box - Enki Connect" or "Box - Essentiel b Connect" according to the brand you chose just before.

7 - Confirm by clicking "Start installation"

 

Assistant cligne des yeux - Parle.gif "At point number 7 above, you can also access the product sheet of your device. To do this, simply click on "View product sheet", you will have access to many useful information if needed before starting installation."

 

8 - Make sure your Enki Connect / Essentiel b Connect box is plugged into power and click "Next".

9 - Verify that your box is in factory mode (as indicated in the recommendations and tips section) and click "The central LED is blinking".

10 - Click "Next".

11 - Scan the QR code on your device: 

 

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 "The QR code is printed on the back of the Enki Connect / Essentiel b Connect box. It is not a sticker.

It is important to take care of it; if the QR code and/or the DEF-ID next to it are damaged, Enki teams cannot regenerate it for you. Your box will become unusable."

 

Step 2: Connect your device to your Wi-Fi network

 

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"In this section, I will explain how to connect your Enki Connect / Essentiel b Connect box to your personal Wi-Fi network. It is important to follow the indicated steps carefully and that both the app and device respond as mentioned."

 

12 - Connect your phone to the device's Wi-Fi network (2 cases can occur):

Manual:

  • Click "Select network"

  • Select the device's temporary network starting with "AJ_ENKI"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

  • Return to the Enki app.

Auto detection:

  • Select the device's temporary network starting with "AJ_ENKI"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

 

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"You may receive a message indicating the device has no internet connection, this is normal, the Enki Connect / Essentiel b Connect box is not an internet box. Also, a message may ask "Do you want to stay connected to this network?", you must confirm you want to stay connected."

 

"If your phone does not connect to the temporary Wi-Fi network of the Enki Connect / Essentiel b Connect box, here are some troubleshooting tips:

  • Reset the Enki Connect / Essentiel b Connect box to factory settings.

  • Restart your phone completely.

  • Reset your phone's network settings. (Warning, this deletes all connections with different access points.)

  • Try with another smartphone or tablet."

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13 - If you are on manual connection, click "Yes". In auto detection, nothing needs to be done. Wait for your phone to connect to your device.

Manual:

  • Click "Yes"
  • Wait for the phone to detect your device

Auto detection:

  • When the phone is connected to the device, wait for the device to detect it.

 

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"If auto detection fails, I invite you to perform the following actions to try to resolve the issue:

  • Reset the Enki Connect / Essentiel b Connect box to factory settings.

  • Ensure mobile/cellular data are disabled.

  • Check that the phone is still connected to the device's temporary Wi-Fi network just before "Detection in progress" appears via your phone's settings.

  • Make sure there is no antivirus on the phone that could block the connection.

  • Clear the cache and data of your Enki app. (You can access the article: "How to clear the cache of my Enki app." if needed)

  • Restart your phone completely

  • Try with another phone or tablet"

 

14 - You must select your personal Wi-Fi network and enter the associated password to instruct the device to connect to this network.

  • Select your personal Wi-Fi network (Your internet box)

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"Preferably, leave only your main Wi-Fi access point operational and remove all Wi-Fi repeaters. Also, your Wi-Fi network must be 2.4 GHz. For optimal success, it is best that the 2.4 GHz, 5 GHz, and 6 GHz frequencies be separated into different SSIDs."

  • Click the field "Enter your password".

  • Enter your Wi-Fi password (Security key displayed on your internet box if not modified).

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"Your Wi-Fi password must not contain special characters. Only lowercase letters, uppercase letters, and numbers."

  • Press the "validate" key on the keyboard to remove it.

  • You can check the box "Remember my password for my next installations". (If your device installs successfully, your phone will remember this information to connect your next products more easily)

  • Click "Confirm"

  • Wait, your device is connecting to the Wi-Fi network you just provided.

 

When the Enki Connect / Essentiel b Connect box tries to connect to the Wi-Fi network you indicated earlier, it will respond as follows:
Box connect - Recherche d'objet en cours.gif
  • LAN: Blinking
  • WLAN: Solid
  • POWER: Solid
  • Temporary Wi-Fi network: Absent

Searching for device

 

Then, after a few seconds (less than a minute):
Box connect - fixe, clignotant, fixe.gif
  • LAN: Solid
  • WLAN: Blinking
  • POWER: Solid
  • Temporary Wi-Fi network: Absent

Connected, not synchronized

 

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"If the Enki Connect / Essentiel b Connect box stays more than a minute (really very long) on the "Connecting" step, it means it is not able to latch onto your Wi-Fi network to connect.

When the Enki Connect / Essentiel b Connect box is connected to your Wi-Fi network, the temporary network AJ_ENKI disappears. If the Enki Connect box returns to the state "Not connected, not synchronized", and its Wi-Fi network AJ_ENKI is still present, then the Enki Connect box was denied access by your internet box, or did not detect the Wi-Fi network properly."

 

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"If an anomaly occurs at this stage, it is important to check the following:

  • Before validating your Wi-Fi password, make sure the phone is still connected to the Enki Connect / Essentiel b Connect box's temporary network
  • Check how long the "LAN" light has been blinking.
    • Less than a minute: The Enki Connect / Essentiel b Connect box received a response from the internet box.
    • More than a minute: The Enki Connect / Essentiel b Connect box did not receive any response from the internet box, or the communication is impaired.
  • When the "LAN" light is steady, and the "WLAN" is blinking, check if the Enki Connect / Essentiel b Connect box's temporary network is present.
    • Yes: The Enki Connect / Essentiel b Connect box failed to connect to your internet box
      Flèche Enki.png Check the distance between the internet box and the Enki Connect / Essentiel b Connect box, as well as the Wi-Fi password and its security encryption. (To learn how to check your Wi-Fi password, you can access the article: "How to verify my Wi-Fi password.")
    • No: The Enki Connect / Essentiel b Connect box successfully connected to your Wi-Fi network. At this stage, you should continue the installation."

 

Step 3: Reconnect your smartphone to your Wi-Fi network

 

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"In this section, I will explain how to reconnect your smartphone to your personal Wi-Fi network, it is important to note that the Wi-Fi network must be the same as the one you provided to the Enki Connect / Essentiel b Connect box when you selected it in the previous section."

 

15 - To reconnect your smartphone to your personal Wi-Fi network. (The same Wi-Fi network you provided for your Wi-Fi device just before.) 3 cases can occur:

Manual:

  • Click "Select network"
  • Select your personal Wi-Fi network (Where the device was connected)
  • The network should appear as "Connected, internet access"
  • Return to the Enki app.

Auto detection:

  • Select your personal Wi-Fi network (Where the device was connected)
  • The network should appear as "Connected, internet access"

 

Auto reconnection:

  • The app displays a loading circle and automatically reconnects your phone to your personal Wi-Fi network

 

Step 4: Finalize the installation of your device.

 

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"In this section, I will explain how to finalize the installation of your device so that your phone detects your device through your Wi-Fi network to transmit the installation confirmations on our platform."

 

16 - Finalize the installation of your device.

Manual:

  • Click "Yes"
  • Wait for the phone to find the device on your network to finalize the installation.

Auto detection:

  • When the phone is connected to the personal Wi-Fi network where the device was connected, wait for the phone to find the device on your network to finalize the installation.

Auto reconnection:

  • Once the phone is reconnected to the personal Wi-Fi network where the device was connected, wait for the phone to find the device on your network to finalize the installation.

  • Wait for the installation to complete (This should take at most two minutes if your network is slow)

 

Once the Enki Connect / Essentiel b Connect box is detected by the smartphone on your personal Wi-Fi network, it will respond as follows:
Box ENKI Connect 3 voyants allumés.png
  • LAN: Solid
  • WLAN: Solid
  • POWER: Solid
  • Temporary Wi-Fi network: Absent

Connected and synchronized

 

Assistant cligne des yeux - Alerte.gif "If you remain stuck on the "Installation in progress, please wait, this may take a few minutes" screen, it means your product is not installing and the installation is failing. Check the prerequisites and advice mentioned earlier."

 

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"To help you understand the anomaly if it does not install, here are some tips:

  • Is the temporary network of the Enki Connect / Essentiel b Connect box present?

    • Yes: The Enki Connect / Essentiel b Connect box failed to connect to your internet box
      Flèche Enki.png Check the distance between the internet box and the Enki Connect / Essentiel b Connect box, as well as the Wi-Fi password and its security encryption. (To learn how to check your Wi-Fi password, you can access the article: "How to verify my Wi-Fi password.")
      Flèche Enki.png Check the Wi-Fi frequency used by your Wi-Fi network as indicated in the paragraph: "Recommendations and tips"."

    • No: The Enki Connect / Essentiel b Connect box successfully connected to your Wi-Fi network. But its installation failed, here are the possible causes:
      Flèche Enki.png A firewall related to your internet box may be the cause; lower the level temporarily if needed.
      Flèche Enki.png The phone failed to find the Enki Connect / Essentiel b Connect box, make sure your Wi-Fi frequencies are separated as indicated in the paragraph: "Recommendations and tips". Also, ensure no Wi-Fi repeater is active during the pairing phase."

 

17 - To finalize, you must register your device.

  • Click on "Name"

  • Give a name to your Wi-Fi device; each of your devices must have a different name so you can easily identify which device the name belongs to and control. 

  • Press the "validate" key on the keyboard to remove it.

  • Click on the room where you want to add your device. If you don't have a room yet, create one. The room is where your device is located.

  • Scroll the screen if needed.

  • Click "Next".

  • Finally, click "Finish"

 

Assistant cligne des yeux - Parle.gif "I strongly advise you to name your Enki Connect / Essentiel b Connect box by its proper name to easily find it among your devices. That is, call it "Box Enki", "Box Enki Connect", or "Home automation box"."

 

During the registration of your Enki Connect / Essentiel b Connect box to our platform, it will update and behave as shown opposite:
 
Box ENKI Connect 2 voyants extrêmes allumés.png
  • LAN: Solid
  • WLAN: Off
  • POWER: Solid
  • Temporary Wi-Fi Network: Absent

Box update in progress.
You just need to wait for the box to update and restart on its own; once the box restarts, it will return to a state with the three lights solidly on.

 

Assistant cligne des yeux - Alerte.gif "You must not unplug the Enki Connect / Essentiel b box from its power supply while it is updating. Power loss during the update could damage the box, making it non-functional and unable to be reset. Your Enki Connect / Essentiel b Connect box will become unusable."

 

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"Congratulations, your Enki Connect / Essentiel b Connect box has been successfully paired with your Wi-Fi network, you can now pair your different devices to it to use them."

 

What to know about your device:

  • How to determine if you have an Enki Connect box or an Essentiel b Connect box?

    Flèche Enki.png You must check the logo on top of the box.

    Logo Enki.png

    Enki Connect

    Logo Boulanger.png

    Essentiel b Connect

  • Are the two Connect boxes similar?
    Flèche Enki.png Yes, the Enki Connect box and the Essentiel b Connect box allow you to do the same things.

  • Does the Enki Connect / Essentiel b Connect box have the same capabilities as the Enki V1 box?
    Flèche Enki.png No, the Enki V1 box is multi-protocol, unlike the Enki Connect / Essentiel b Connect box which only supports Zigbee products compatible with Enki. Also, the Enki V1 box can host up to 255 devices, whereas the Enki Connect / Essentiel b Connect box can host up to 50 devices.

  • Where are the LAN, WLAN, POWER lights located?
    Flèche Enki.png Considering the correct orientation of the logo on the top of the box and that the three lights are located at the top, LAN is on the left, WLAN in the center, and POWER on the right.

  • Can I restart my Enki Connect / Essentiel b Connect box remotely?
    Flèche Enki.png No, it is not possible to restart the Enki Connect / Essentiel b Connect box remotely; the only workaround is to plug the Enki box into an independent smart plug such as a Wi-Fi plug, to restart it remotely.

  • What is the button next to the USB-C power port for?
    Flèche Enki.png The button next to the power port on the box is a reset button (for resetting), it is not an ON/OFF button, so it is not recommended to press it unless you want to reset the box and your ecosystem.

  • Are all Enki-compatible products compatible with my Enki Connect / Essentiel b box?
    Flèche Enki.png Not all Enki-compatible products are compatible with the Enki Connect / Essentiel b Connect box. The Enki Connect / Essentiel b Connect box is only compatible with products using the Zigbee protocol. Please consult the product sheets in our FAQ under the section: "Enki compatible devices" to know the compatibility of various devices.

  • I have Zigbee devices, but the device and/or brand is not in the app; can I add them to my Enki Connect / Essentiel b Connect box?
    Flèche Enki.png Devices or brands not referenced in the app, even if they are Zigbee, will not be compatible with the Enki Connect / Essentiel b Connect box.

  • I see the temporary Aj_Enki network of my Enki Connect / Essentiel b Connect box in the available Wi-Fi networks on my phone’s Wi-Fi settings, what does this mean?
    Flèche Enki.png If the temporary Aj_Enki network is visible, it means your Enki Connect / Essentiel b Connect box is not connected to your personal Wi-Fi network; it is therefore available for pairing or reconnection if it is already associated with your account.

  • Can I hide my Enki Connect / Essentiel b Connect box under furniture to avoid seeing it?
    Flèche Enki.png No, this is not recommended. It is important to place the Enki Connect / Essentiel b Connect box on a surface with free space around and at least 1 meter high so it can communicate well with the various devices.

  • Can I put my Enki Connect / Essentiel b Connect box inside furniture to hide it?
    Flèche Enki.png It is also important not to place the Enki Connect / Essentiel b Connect box in a confined space or near an object that emits wireless radio waves (Internet box, TV, microwave, etc.).

  • Can I create a backup of my entire ecosystem in the Enki Connect / Essentiel b Connect box in case of deletion or replacement to restore everything?
    Flèche Enki.png In the case of deletion, reset, or replacement of the Enki Connect / Essentiel b Connect box, it is not possible to restore the ecosystem via a backup. No backup of the ecosystem is stored in the Enki Connect / Essentiel b Connect box. You must start from scratch and re-associate your devices one by one.

  • Can I turn off the lights or reduce the brightness of the lights on the Enki Connect / Essentiel b Connect box?
    Flèche Enki.png No, the lights indicate the current state of the Enki Connect / Essentiel b Connect box and must remain on. The brightness of the lights has already been reduced by our teams via an update of the Enki Connect / Essentiel b Connect box; it is not possible to reduce it further.

  • Can I associate multiple Enki Connect / Essentiel b Connect boxes on my account?
    Flèche Enki.png Yes, you can associate as many boxes as you want on your account, within the same home or in different homes. 
     

  • Are there repeaters to amplify the signal of the Enki Connect / Essentiel b box?
    Flèche Enki.png No, but note that Zigbee is a mesh protocol that extends the range for powered connected products (battery-powered devices do not repeat the signal). However, if needed, you can associate multiple Enki Connect / Essentiel b Connect boxes on your account to use them as repeaters in your installation. Devices will be associated with the different boxes connected to your account.

  • Can I connect my Enki Connect / Essentiel b Connect box to a Wi-Fi repeater?
    Flèche Enki.png Yes, this is possible. But it is not recommended because Wi-Fi repeaters can sometimes have unstable connections. Moreover, it is very important that the SSID of your Wi-Fi repeater is different from that of the internet box. If the SSID is the same, it can cause frequent and random disconnections because the Enki Connect / Essentiel b Connect box could switch between connection points A (internet box) and B (repeater), and vice versa.

  • The Enki app asks for access to location services; should I allow it?
    Flèche Enki.png Yes, it is very important to enable location services so the app can properly detect networks around you.
     

    iOS - Activer le service de connexion local.gif

    • On my iPhone, should I enable local network access in my iPhone settings?
      Flèche Enki.png Yes, local network access settings must be enabled, as this setting allows the phone to communicate via Wi-Fi with another device. Without this setting enabled, the phone cannot exchange information with the Wi-Fi device when connected to it.

 

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"If you still encounter installation difficulties despite our detailed tutorial, do not hesitate to contact our technical support service. You can provide the following information to speed up diagnosis:

  • The brand and model of all phones and/or tablets you have used.

  • The OS (software) version of your phones and/or tablets.

  • The version of the Enki app installed on your phones and/or tablets.

  • Your phone operator.

  • The step number in the tutorial where you encounter the difficulty.

  • The response of your app and your Enki Connect / Essentiel b Connect box at that precise moment.

Please provide as many details as possible so our technicians can provide effective support."

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