How does the connection change of my Enki Connect / Essentiel b Connect box work between two active Wi-Fi networks.

Arrivé de l'assistant (Final).gif
"Hello, my name is Enkior. I will assist you in changing the network connection of your Enki Connect / Essentiel b Connect smart home box from one active Wi-Fi network to another. In the following steps, you will find recommendations and tips for the proper functioning of your device, the step-by-step connection change of your smart home box, and practical advice."

 

Contents of the article:

 

Recommendations and tips:

Assistant cligne des yeux - Parle.gif "Before starting the Wi-Fi connection change of your Enki Connect or Essentiel b Connect box, I suggest you check the recommendations and tips below."

 

  • Your Wi-Fi network must operate on the 2.4 GHz band. To ensure optimal operation, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be separated under different SSIDs(1). Please contact your Internet service provider if you need assistance verifying the frequencies used by your Wi-Fi network and separating them if necessary.

  • It is recommended to keep only your main Wi-Fi access point active and disable all Wi-Fi repeaters when changing the connection of the Enki Connect / Essentiel b Connect box.

  • Your Wi-Fi network password must not include special characters(2). It should consist exclusively of lowercase letters, uppercase letters, and numbers.

  • The Wi-Fi security encryption(3) of your internet box must be WPA2 only. WEP and WPA3 are not supported by the Enki Connect / Essentiel b Connect box. WPA and WPA/WPA2 present a security risk; therefore, operation could be impaired.

  • Please ensure that the Enki Connect / Essentiel b box and the Internet box are located as close to each other as possible. (If necessary, temporarily move the Enki Connect / Essentiel b box closer to the Internet box to proceed with the connection change.)

  • Unplug all devices that might emit a Wi-Fi network or to which the product could connect, such as Wi-Fi repeaters.

  • If you have multiple Enki Connect / Essentiel b Connect boxes to reconnect, it is essential to have only one of these boxes powered on at a time. The others must be disconnected from power. However, those already connected can remain powered.

  • During the connection change operations, we ask you to disable mobile/cellular data(4) in your smartphone settings. It is important not to activate airplane mode, but only to disable mobile/cellular data.

Assistant cligne des yeux - Interrogation.gif

"If you have questions about technical terms, I am here to answer them:

(1) SSID: This is the name of your Wi-Fi network visible in the Wi-Fi settings of your device.

(2) Special characters: These are characters such as "?", "!", "@", "#", etc...

(3) Wi-Fi security encryption: This is a method used to protect the information exchanged between your device and your Internet box.

(4) Mobile/cellular data: This refers to internet access via 4G / 5G"

 

Before starting the connection change process of your Enki Connect / Essentiel b Connect box, plug it into power, wait about one minute, and please confirm that your device is in the following state.
Box ENKI Connect 3 voyants allumés.png
  • LAN: Solid
  • WLAN: Solid
  • POWER: Solid
  • Temporary Network: Absent

Connected and synchronized

 

Steps for changing the connection of the Enki Connect / Essentiel b Connect box:

 

Step 1: Enter the connection change menu and confirm your device

Assistant cligne des yeux - Parle.gif

"In this section, I will explain how to enter the connection change menu of your Enki Connect / Essentiel b Connect box and identify it in the app for the connection change. Please follow the instructions below:"

01. Changer la connexion Wi-Fi (box connecté).gif

1 - Open the Enki app by clicking on the "" icon in the list of apps installed on your phone.

2 - In the "Home" menu, click on the tile of your Enki Connect / Essentiel b Connect box.

3 - Click on "Change Wi-Fi Network"

4 - Scan the QR code of your device

​   

 

Assistant cligne des yeux - Alerte.gif

 "The QR code is printed on the back of the Enki Connect / Essentiel b Connect box. It is not a sticker.

It is important to take care of it; if the QR code and/or the DEF-ID next to it are damaged, the Enki teams cannot generate it again for you. Your box will be unusable."

 

5 - Check that your device is in the following state:
Box ENKI Connect 3 voyants allumés.png
  • LAN: Solid
  • WLAN: Solid
  • POWER: Solid
  • Temporary Network: Absent

Connected and synchronized

 

"If your Enki box is not in this state, don't panic, please do the following:

  • Power off the box by unplugging it from the outlet.

  • Wait about 3 minutes.

  • Plug the box back into the outlet.

After a few moments, the box will return to the expected state."

 Assistant cligne des yeux - Dépannage.gif

 

Réinitialisation des paramètres résau (box connecté au réseau).gif

6 - Confirm that your Enki Connect / Essentiel b Connect box is still connected to your personal Wi-Fi network:

  • Click "Yes"

  • And once again click "Yes"

The phone will send a request through your Wi-Fi network to erase the network settings on your Enki Connect / Essentiel b Connect box. The message "Reset in progress, please wait" will be displayed.

During this step, your box will be in the following state:

Box ENKI Connect 2 voyants extrêmes allumés.png
  • LAN: Solid
  • WLAN: Off
  • POWER: Solid
  • Temporary Network: Absent

Box data update in progress.

 

Assistant cligne des yeux - Dépannage.gif

"If your Enki Connect / Essentiel b Connect box does not behave as indicated above, it means your phone cannot communicate with it through your Wi-Fi network. Please check the following points:

  • Verify that your phone is still connected to the same Wi-Fi network as the Enki Connect / Essentiel b Connect box.

  • Ensure no Wi-Fi repeaters are active on the Wi-Fi network; if so, unplug the Wi-Fi repeaters.

  • Unplug the internet box for 1 minute and plug it back in. Wait for the internet access to work again.

  • Unplug the Enki Connect / Essentiel b Connect box for 1 minute and plug it back in. Wait until the 3 lights are solid.

  • Clear the cache and data of your Enki app. You can check how to do this via the article: How does clearing the cache of my Enki app work.

  • If your internet box is equipped with a firewall, please temporarily lower the firewall level."

 

Paramètres box réinitialisés (box connecté au réseau).gif

Once the network settings are reset, you will proceed to the screen to select the temporary Wi-Fi network of your Enki Connect / Essentiel b Connect box.

 

When this screen appears, your Enki Connect / Essentiel b Connect box is ready to be reconnected.

Box connect - Non connecté.gif
  • LAN: Solid
  • WLAN: Off
  • POWER: Solid
  • Temporary Network: Present

Box data update in progress.

 

Step 2: Reconnect your device to your Wi-Fi network

Assistant cligne des yeux - Parle.gif

"In this section, I will explain how to change the Wi-Fi connection of your Enki Connect / Essentiel b Connect box from one active Wi-Fi network to another. It is important to follow the indicated steps carefully and ensure that the app and device respond as mentioned."

 

7 - Connect your phone to the device's Wi-Fi network (2 cases may occur):

Manual:

  • Click on "Select Network"

  • Select the device's temporary network starting with "AJ_ENKI"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

  • Return to the Enki app.

Auto detection:

  • Select the device's temporary network starting with "AJ_ENKI"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

 

Assistant cligne des yeux - Alerte.gif

"You may see a message indicating that the device has no internet connection, this is normal; the Enki Connect / Essentiel b Connect box is not an internet box. Also, a message may ask "Do you want to stay connected to this network?" You must confirm that you want to stay connected."

 

"If your phone does not connect to the temporary Wi-Fi network of the Enki Connect / Essentiel b Connect box, here are some troubleshooting tips:

  • Restart the Enki Connect / Essentiel b Connect box by unplugging it from power for 1 minute, then plugging it back in.

  • Restart your phone completely.

  • Reset your phone's network settings. (Warning, this deletes all connections with different access points.)

  • Try with another smartphone or tablet."

 Assistant cligne des yeux - Dépannage.gif

 

8 - If you are on manual connection, click "Yes". In auto detection, there is nothing to do. Wait for your phone to connect to your device.

Manual:

  • Click on "Yes"
  • Wait for the phone to detect your device

Auto detection:

  • When the phone is connected to the device, wait for it to detect it.

 

Assistant cligne des yeux - Dépannage.gif

"If auto detection fails, I invite you to perform the following actions to try to fix the issue:

  • Restart the Enki Connect / Essentiel b Connect box by unplugging it from power for 1 minute, then plugging it back in.

  • Make sure mobile/cellular data is disabled.

  • Check that the phone is still connected to your device’s temporary Wi-Fi network just before "Detection in progress" appears via your phone’s settings.

  • Ensure there is no antivirus on the phone that could block the connection.

  • Clear the cache and data of your Enki app. (You can access the article: "How does clearing the cache of my Enki app work." if needed)

  • Restart your phone completely

  • Try with another phone or tablet"

 

9 - You must select your personal Wi-Fi network and enter the associated password to instruct the device to connect to this network.
04 - Saisi du réseau personnel (Low) - Reonbording.gif

  • Select your personal Wi-Fi network (Your internet box)

Assistant cligne des yeux - Alerte.gif

"Preferably, keep only your main Wi-Fi access point active and remove any Wi-Fi repeater. Also, your Wi-Fi network must be 2.4 GHz. For optimal success, it is best that the 2.4 GHz, 5 GHz, and 6 GHz frequencies be separated into different SSIDs."

  • Click on the field "Enter your password".

  • Enter your Wi-Fi password (Security key shown on your internet box if unchanged).

Assistant cligne des yeux - Alerte.gif

"Your Wi-Fi password must not contain special characters. Only lowercase letters, uppercase letters, and numbers are allowed."

  • Click the "validate" key on the keyboard to close it.

  • You can check the box "Remember my password for my next installations". (If your device installs successfully, your phone will save this information to connect your next products more easily)

  • Click "Confirm"

  • Please wait, your device is connecting to the Wi-Fi network you just indicated.

 

When the Enki Connect / Essentiel b Connect box attempts to connect to the Wi-Fi network you previously indicated, it will respond as follows:

Box connect - Recherche d'objet en cours.gif
  • LAN: Blinking
  • WLAN: Solid
  • POWER: Solid

Searching for device in progress

 

"If an anomaly occurs at this stage, where the LAN light remains solid and the WLAN light keeps blinking, it is important to ensure before validating your Wi-Fi password that the phone is still connected to the temporary network of the Enki Connect / Essentiel b Connect box" Assistant cligne des yeux - Dépannage.gif

 

01.png

Then, after a few moments, between 30 seconds and one minute, the box switches to the following state:

 

Box ENKI Connect 3 voyants allumés.png
  • LAN: Solid
  • WLAN: Solid
  • POWER: Solid

Connected and synchronized

 

The screen shown here will appear. This means your Enki Connect / Essentiel b Connect box has successfully reconnected to your personal Wi-Fi network.

 

Assistant cligne des yeux - Alerte.gif

"If the Enki Connect / Essentiel b Connect box remains longer than one minute (really very long) on the "Connecting to Wi-Fi, please wait" step, it means it cannot latch onto your Wi-Fi network to connect.

When the Enki Connect / Essentiel b Connect box is connected to your Wi-Fi network, the temporary network AJ_ENKI disappears. If the Enki Connect box returns to the "Not connected, not synchronized" state, and its Wi-Fi network AJ_ENKI is still present, then the Enki Connect box has been denied access by your internet box or did not detect the Wi-Fi network correctly."

 

Assistant cligne des yeux - Dépannage.gif

"If the connection fails at the last step, to help you understand the anomaly if it does not install, here are some tips:

  • Is the temporary network of the Enki Connect / Essentiel b Connect box present?

    • Yes: The Enki Connect / Essentiel b Connect box did not succeed in connecting to your internet box
      Flèche Enki.png Check the distance between the internet box and the Enki Connect / Essentiel b Connect box, as well as the Wi-Fi password and its security encryption. (To learn how to verify your Wi-Fi password, you can access the article: "How does verifying my Wi-Fi password work.")
      Flèche Enki.png Check the Wi-Fi frequency used by your Wi-Fi network as indicated in the paragraph: "Recommendations and tips".

    • No: The Enki Connect / Essentiel b Connect box successfully connected to your Wi-Fi network but cannot communicate with our platform; here are the possible causes:
      Flèche Enki.png A firewall related to your internet box may be the cause; lower the level temporarily if needed.
      Flèche Enki.png Restart your internet box. Also, ensure no Wi-Fi repeaters are active on the installation during the Wi-Fi connection change phase."

 

Assistant - Danse de la victoire.gif

"Congratulations, your Enki Connect / Essentiel b Connect box has been successfully associated with your Wi-Fi network; you can now pair your various devices with it to use them."

 

What you should know about your device:

  • Can I connect my Enki Connect / Essentiel b Connect box to a Wi-Fi repeater?
    Flèche Enki.png Yes, it is possible. But it is not recommended because Wi-Fi repeaters can sometimes have a connection that is not optimal. Moreover, it is very important that the SSID of your Wi-Fi repeater is different from the internet box. If the SSID is identical, this can cause recurring and random disconnections because the Enki Connect / Essentiel b Connect box could switch from connection point A (the internet box) to connection point B (the repeater), and vice versa.
     

  • The Enki app asks me to have access to the location service; should I allow it?
    Flèche Enki.png Yes, it is very important to enable the location service so that the app can properly detect the networks around you.
     

    iOS - Activer le service de connexion local.gif

    • On my iPhone, do I need to enable local network access in my iPhone settings?
      Flèche Enki.png Yes, the local network access setting must be active because this setting allows the phone to communicate via Wi-Fi with another device. Without this setting active, the phone cannot exchange information with the Wi-Fi device when connected to it.
       

 

Assistant cligne des yeux - Interrogation.gif

"If you still encounter difficulties performing the Wi-Fi connection change despite our detailed tutorial, do not hesitate to contact our technical support service. You can provide the following information to speed up the diagnosis:

  • The brand and model of all phones and/or tablets you have used.

  • The OS (software) version of your phones and/or tablets.

  • The version of the Enki app installed on your phones and/or tablets.

  • Your phone operator.

  • The step number in the tutorial where you encounter the difficulty.

  • The response of your app and your Enki Connect / Essentiel b Connect box at that precise moment.

Do not hesitate to provide as many details as possible so that our technicians can provide you with effective support."

 

Related articles

Submit a request