How does my air conditioner's connection switch between two active Wi-Fi networks work

Arrivé de l'assistant (Final).gif
"Hello, my name is Enkior. I will assist you in changing the network connection of your Wi-Fi device from one active Wi-Fi network to another. In the following steps, you will find recommendations and tips for the proper functioning of your device, the step-by-step process to change your Wi-Fi device's connection, and practical advice."

 

Article contents:

 

Recommendations and tips:

Assistant cligne des yeux - Parle.gif "Before starting the Wi-Fi connection change of your Wi-Fi device, I suggest you check the recommendations and tips below."

 

  • Your Wi-Fi network must operate on the 2.4 GHz band. To ensure optimal performance, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be separated under different SSIDs(1). Please contact your Internet service provider if you need assistance verifying the frequencies used by your Wi-Fi network and separating them if necessary.

  • It is recommended to keep only your main Wi-Fi access point active and disable all Wi-Fi repeaters when changing your Wi-Fi device's connection.

  • Your Wi-Fi network password should not include special characters(2). It should consist exclusively of lowercase letters, uppercase letters, and numbers.

  • The Wi-Fi security encryption(3) of your internet box must be WPA2 only. WEP and WPA3 are not supported by your Wi-Fi device. WPA and WPA/WPA2 present a security risk; therefore, functionality may be impaired.

  • Please ensure that your Wi-Fi device and the Internet box are located as close to each other as possible. (If necessary, temporarily move your Wi-Fi device closer to the Internet box to proceed with the connection change.)

  • Unplug all devices that may emit a Wi-Fi network or to which the product could connect, such as Wi-Fi repeaters.

  • If you have multiple Wi-Fi devices to reconnect, it is essential to keep only one of these Wi-Fi devices powered on at a time. The others must be disconnected from their power supply. However, those already connected can remain powered.

  • During the connection change operations, we ask you to disable mobile/cellular data(4) in your smartphone settings. It is important not to enable airplane mode, but only to disable mobile/cellular data.

Assistant cligne des yeux - Interrogation.gif

"If you have questions about technical terms, I am here to answer them:

(1) SSID: This is the name of your Wi-Fi network visible in your device's Wi-Fi settings.

(2) Special characters: These are characters like "?", "!", "@", "#", etc...

(3) Wi-Fi security encryption: This is a method used to protect the information exchanged between your device and your Internet box.

(4) Mobile/cellular data: This refers to internet access via 4G / 5G"

 

Before starting the connection change process of your Wi-Fi device, plug it in, wait about a minute, and please confirm that your device is in the following state.
EQUATION - Dongle Bleu.png

  • Solid.
    Flèche Enki.png Data present, connected.

 

Steps to change your Wi-Fi device's connection:

 

Step 1: Enter the connection change menu and confirm your device

Assistant cligne des yeux - Parle.gif

"In this section, I will explain how to enter your Wi-Fi device's connection change menu and identify it in the app for the connection change. Please follow the instructions below:"

01. Changer la connexion Wi-Fi (box connecté).gif

1 - Open the Enki app by clicking the "" icon in the list of apps installed on your phone.

2 - In the "Home" menu, click on your Wi-Fi device's tile.

3 - Click on "Change Wi-Fi network"

4 - Scan your device's QR code

​  Dongle climatisation - QR code.png

 

Assistant cligne des yeux - Alerte.gif

 "The QR code is directly attached to your Wi-Fi device. If it does not work, is unreadable, or lost, I invite you to contact our technical support, and request to receive the QR code again. It will be important to provide the following information:

  • The brand of your device

  • The exact model of your device

  • A screenshot in your phone's Wi-Fi settings where the temporary Wi-Fi network "AD-WMACKC-U1" is fully visible. (It should not be truncated with "...". To access it, disconnect your internet access and wait for your Wi-Fi device to emit its temporary Wi-Fi network)."

 

5 - Verify that your device is in the following state:
EQUATION - Dongle Bleu.png

  • Solid.
    Flèche Enki.png Data present, connected.

 

"If your Wi-Fi device is not in this state, don’t panic, please do the following:

  • Turn off your Wi-Fi device by unplugging it from the power outlet.

  • Wait about 3 minutes.

  • Plug your Wi-Fi device back into the power outlet.

After a few moments, your Wi-Fi device will return to the expected state."

 Assistant cligne des yeux - Dépannage.gif

 

Réinitialisation des paramètres résau (box connecté au réseau).gif

6 - Confirm that your Wi-Fi device is still connected to your personal Wi-Fi network:

  • Click "Yes"

  • And once again click "Yes"

The phone will send a request through your Wi-Fi network to erase the network settings on your Wi-Fi device. The message "Reset in progress, please wait" will be displayed.

During this step, your Wi-Fi device will be in the following state:

EQUATION - En cours de conneixon.gif

  • Rapid blinking
    Flèche Enki.png Resetting network settings in progress.

 

Assistant cligne des yeux - Dépannage.gif

"If your Wi-Fi device does not behave as described above, it means your phone cannot communicate with it through your Wi-Fi network. Please check the following points:

  • Make sure your phone is still connected to the same Wi-Fi network as your Wi-Fi device.

  • Ensure no Wi-Fi repeaters are active on the Wi-Fi network; if so, unplug the Wi-Fi repeaters.

  • Unplug the internet box for 1 minute and plug it back in. Wait until internet access works again.

  • Unplug your Wi-Fi device for 1 minute and plug it back in. Wait until your Wi-Fi device returns to its normal operating state.

  • Clear the cache and data of your Enki app. You can see how to do this in the article: How to clear the cache of my Enki app.

  • If your internet box is equipped with a firewall, temporarily lower the firewall level."

 

Paramètres box réinitialisés (box connecté au réseau).gif

Once the network settings are reset, you will proceed to the screen to select your Wi-Fi device's temporary Wi-Fi network.

 

When this screen appears, your Wi-Fi device is ready to be reconnected.

EQUATION - Mode usine.gif

  • Slow blinking + temporary Wi-Fi network.
    Flèche Enki.png No network data, dongle ready to be paired.

 

Step 2: Reconnect your device to your Wi-Fi network

Assistant cligne des yeux - Parle.gif

"In this section, I will explain how to change your Wi-Fi device's connection from one active Wi-Fi network to another. It is important to carefully follow the indicated steps and that the app and device respond as mentioned."

 

7 - Connect your phone to the device's Wi-Fi network (2 cases may occur):

Manual:

  • Click on "Select network"

  • Select the device's temporary network starting with "AD-WMACKC-U1".

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

  • Return to the Enki app.

Auto detection:

  • Select the device's temporary network starting with "AD-WMACKC-U1".

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

 

Assistant cligne des yeux - Alerte.gif

"You may receive a message indicating the device has no internet connection, this is normal, your Wi-Fi device is not an internet box. Also, a message may ask "Do you want to stay connected to this network?" You must confirm that you want to stay connected."

 

"If your phone does not connect to the temporary Wi-Fi network "AD-WMACKC-U1" of your Wi-Fi device, here are some troubleshooting tips:

  • Restart your Wi-Fi device by unplugging it from the power outlet for 1 minute and plugging it back in.

  • Restart your phone completely.

  • Reset your phone's network settings. (Warning, this deletes all connections to different access points.)

  • Try with another smartphone or tablet."

 Assistant cligne des yeux - Dépannage.gif

 

8 - If you are on manual connection, click "Yes". In auto detection, there is nothing to do. Wait for your phone to connect to your device.

Manual:

  • Click "Yes"
  • Wait for the phone to detect your device

Auto detection:

  • When the phone is connected to the device, wait for the device to detect it.

 

Assistant cligne des yeux - Dépannage.gif

"If auto detection fails, I invite you to perform the following actions to try to resolve the issue:

  • Restart your Wi-Fi device by unplugging it from the power outlet for 1 minute and plugging it back in.

  • Ensure mobile/cellular data is disabled.

  • Check that the phone is still connected to the temporary Wi-Fi network "AD-WMACKC-U1" of your device just before "Detection in progress" appears in your phone's settings.

  • Make sure there is no antivirus on the phone that could block the connection.

  • Clear the cache and data of your Enki app. (You can access the article: "How to clear the cache of my Enki app." if needed)

  • Restart your phone completely

  • Try with another phone or tablet"

 

9 - You must select your personal Wi-Fi network and enter the associated password to instruct the device to connect to this network.
04 - Saisi du réseau personnel (Low) - Reonbording.gif

  • Select your personal Wi-Fi network (Your internet box)

Assistant cligne des yeux - Alerte.gif

"Preferably, keep only your main Wi-Fi access point active and remove any Wi-Fi repeaters. Also, your Wi-Fi network must be on 2.4 GHz. For optimal success, it is best that the 2.4 GHz, 5 GHz, and 6 GHz frequencies be separated into different SSIDs."

  • Click on the field "Enter your password".

  • Enter your Wi-Fi password (Security key displayed on your internet box if it has not been changed).

Assistant cligne des yeux - Alerte.gif

"Your Wi-Fi password must not contain special characters. Only lowercase letters, uppercase letters, and numbers."

  • Click the "validate" key on the keyboard to close it.

  • You can check the box "Remember my password for future installations". (If your device installs successfully, your phone will remember this information to connect your next products more easily)

  • Click "Confirm"

  • Please wait, your device is connecting to the Wi-Fi network you just specified.

 

When your Wi-Fi device tries to connect to the Wi-Fi network you previously indicated, it will show the following behavior:
EQUATION - En cours de conneixon.gif
  • Rapid blinking.
    Flèche Enki.png Data present, attempting to connect.

 

"If an anomaly occurs at this stage, where your Wi-Fi device's light remains slow blinking with its temporary Wi-Fi network "AD-WMACKC-U1", it is important to ensure before validating your Wi-Fi password that the phone is still connected to the temporary network "AD-WMACKC-U1" of your Wi-Fi device." Assistant cligne des yeux - Dépannage.gif

 

01.png

Then, after a few moments, between 30 seconds and one minute, your Wi-Fi device will switch to the following state:

 

EQUATION - Dongle Bleu.png
  • Solid.
    Flèche Enki.png Data present, connected.

 

The adjacent screen will appear. This means your Wi-Fi device will be successfully reconnected to your personal Wi-Fi network.

 

Assistant cligne des yeux - Alerte.gif

"If your Wi-Fi device remains longer than one minute (really very long) on the "Connecting" step, it means it is not connecting to your Wi-Fi network.

When your Wi-Fi device is connected to your Wi-Fi network, the temporary Wi-Fi network "AD-WMACKC-U1" disappears. If your Wi-Fi device returns to the state "No data, Wi-Fi dongle ready to be paired," and its Wi-Fi network "AD-WMACKC-U1" is still present, then your Wi-Fi device was denied access by your internet box or did not detect the Wi-Fi network correctly."

 

Assistant cligne des yeux - Dépannage.gif

"If the connection fails at the last step, to help you understand the anomaly if it does not install, here are some tips:

  • Is the temporary network "AD-WMACKC-U1" of your Wi-Fi device present?

    • Yes: Your Wi-Fi device did not manage to connect to your internet box
      Flèche Enki.png Check the distance between the internet box and your Wi-Fi device, as well as the Wi-Fi password and its security encryption. (To know how to verify your Wi-Fi password, you can access the article: "How to verify my Wi-Fi password.")
      Flèche Enki.png Check the Wi-Fi frequency used by your Wi-Fi network as indicated in the paragraph: "Recommendations and tips".

    • No: Your Wi-Fi device managed to connect to your Wi-Fi network but cannot communicate with our platform. Here are the possible causes:
      Flèche Enki.png A firewall related to your internet box may be the cause; lower the firewall level temporarily if needed.
      Flèche Enki.png Restart your internet box. Also, ensure no Wi-Fi repeaters are active during the reconnection phase."

 

Assistant - Danse de la victoire.gif

"Congratulations, your Wi-Fi device has been successfully connected to your Wi-Fi network, you can now use it."

 

What you should know about your device:

  • Can I connect my Wi-Fi device to a Wi-Fi repeater?
    Flèche Enki.png Yes, this is possible. But it is not recommended, as Wi-Fi repeaters may sometimes have suboptimal connections. Moreover, it is very important that the SSID of your Wi-Fi repeater is different from the internet box. If the SSID is identical, it can cause recurring and random disconnections because your Wi-Fi device could switch from connection point A (the internet box) to connection point B (the repeater), and vice versa.

  • The Enki app asks for access to location services, should I allow it?
    Flèche Enki.png Yes, it is very important to enable location services so that the app can properly detect the networks around you.

    iOS - Activer le service de connexion local.gif

    • On my iPhone, do I need to enable local network access in my iPhone settings?
      Flèche Enki.png Yes, local network access settings must be enabled, as this setting allows the phone to communicate over Wi-Fi with another device. Without this setting enabled, the phone cannot exchange information with the Wi-Fi device when connected to it.
       

 

Assistant cligne des yeux - Interrogation.gif

"If you still encounter difficulties changing your Wi-Fi connection despite our detailed tutorial, do not hesitate to contact our technical support service. You can provide the following information to speed up diagnosis:

  • The brand and model of all phones and/or tablets you have used.

  • The OS (software) version of your phones and/or tablets.

  • The version of the Enki app installed on your phones and/or tablets.

  • Your mobile operator.

  • The step number in the tutorial where you encounter the difficulty.

  • The behavior of your app and your Wi-Fi device at that moment.

Please provide as many details as possible so that our technicians can provide effective support."

 

Related articles

Submit a request