How does reconnecting my Inspire connected fan to my Wi-Fi network work?

Summary:

This article helps you reconnect your Wi-Fi device to your network, with tips to ensure it works properly and a detailed procedure.

Things to note before you start:

If you have difficulty reconnecting your Wi-Fi device despite following our tutorial, contact our technical support team. Please provide:

  • The brand and model of your phones/tablets.
  • Operating system version.
  • Enki app version.
  • Your mobile carrier.
  • The tutorial step number where the problem occurs.
  • The behavior of the app and Wi-Fi device at that point.

The more details you provide, the better our technicians will be able to help you.

Recommendations and tips:

General

Before reconnecting your Wi-Fi device, follow these tips:

  • Your Wi-Fi network must use 2.4 GHz. Configure the 2.4 GHz, 5 GHz, and 6 GHz bands with distinct SSIDs(1). Contact your Internet provider to check and separate the frequencies if necessary.

  • Only enable your primary access point and disconnect all other Wi-Fi devices or extenders that could cause interference.

  • The SSID and password must contain only letters and numbers, without special characters(2).

  • Wi-Fi security encryption(3) must be WPA2 only. WEP, WPA3, WPA, and WPA/WPA2 are not compatible and may cause malfunctions.

  • Place the Wi-Fi device near the Internet box for pairing.

  • If you are adding several devices, power them on one at a time.

  • Disable your smartphone's mobile/cellular data(4) without enabling airplane mode.

  • Turn on your phone's Bluetooth and make sure it is not connected to any other device.

  • Your smartphone must be connected to the same Wi-Fi network as the device during pairing.

(1) SSID: The name of your Wi-Fi network shown in your phone's settings.

(2) Special characters: Symbols such as "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: A method that protects exchanges between your device and the Internet box.

(4) Mobile data: Internet access through 4G or 5G networks.
Alert: iPhone & iPad

If you use an iOS device (iPhone or iPad), it is essential to check the following two points, which could prevent the procedure from working.

12 - iOS - Autorisation de l'accès Bluetooth pour l'application Enki.gif
13 - iOS - Vérifier le Wi-Fi - Mode faible données.gif
Allow the Enki app to access Bluetooth Make sure that Low Data Mode is disabled for your Wi-Fi.
  1. Open your device's Settings.
  2. Scroll down and select "Apps".
  3. Find Enki in the list and tap it.
  4. If "Bluetooth" is grayed out, enable it by tapping it.
  1. Open your device's Settings.
  2. Tap "Wi-Fi".
  3. Tap the "(i)" next to the connected network.
  4. If "Low Data Mode" is enabled (green check mark), disable it.
Your device
Before reconnecting your Wi-Fi device, plug it in, wait one minute, and then check its status.
Aruba - Etat de l'objet - 02.gif
  • Set the temperature of your Wi-Fi light to cool white.
    Flèche Enki 20px.png Press the cool-white adjustment button + several times until you get the coolest shade.

It is essential that you have not reset your Wi-Fi device.

If you have reset it, do not continue with this procedure. The device will connect to your box, but its light indicator will remain unchanged and it will be unusable, despite a successful connection message.

In this case, delete and then reinstall the device to start the setup process again.

 

Steps to reconnect your Wi-Fi device:

Click the step you want to view to display the instructions.

Step 01: Select your Wi-Fi device's reconnection menu

Step 1: Open the reconnection menu and confirm your device

1 - In the "Home" menu, select the tile for your disconnected Wi-Fi device, identified by a " ! " and the indication "offline".
Aruba - Reonbording - Android - Changer de réseau.gif

2 - Open the settings by clicking the gear icon in the upper-right corner.

3 - Select "Change Wi-Fi network".

4 - Follow the requirements to put the device into listening mode.

Aruba - Etat de l'objet - 01.gif
 Press and hold the light 💡 and favorite ♥️ buttons simultaneously. The fan will beep three times 🔊 and its light will turn warm white.

5 - Then click "Done" at the bottom.

 

6 - Scan the device's QR code.

Aruba - QR Code - Dos de la télécommande.png
Aruba - QR Code - Clé USB.png
Aruba - QR Code - Carton.png
On the back of the remote control On the Wi-Fi USB dongle There are two QR code stickers in the product box.

The QR code is on your Wi-Fi device. If it does not work, is unreadable, or has been lost, contact your retailer's after-sales service to find a solution.
🔧 Step 01: Troubleshooting - The device is not in the expected state or is not detected

If your Wi-Fi device does not respond as expected, follow these steps:

  • Unplug it or turn off the power.

  • Wait 3 minutes.

  • Plug it back in or restore power.

  • Wait 2 minutes for it to restart.

  • Perform the procedure to put the device into listening mode.

Your device should then work as expected.

Step 02: Select your personal Wi-Fi network

Step 2: Reconnect your device to your Wi-Fi network

7 - Select your Wi-Fi network and enter the password to connect the device.
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  • Please choose your personal Wi-Fi network (your Internet box).

Keep only your primary Wi-Fi access point active and remove the extenders. Configure your network on the 2.4 GHz band.

For better performance, separate the 2.4 GHz, 5 GHz, and 6 GHz frequencies into distinct SSIDs.

  • Please click the "Enter your password" field.
  • Enter your Wi-Fi password (the security key shown on your box, unless it has been changed).

Your Wi-Fi password must contain only letters and numbers, without special characters.

  • Press "Enter" on the keyboard to remove it.

  • You can check the "Remember my password for future installations" box so your phone saves this information and makes it easier to connect your future products.

  • Click "Confirm".

  • Wait while your phone sends the information to your Wi-Fi device via Bluetooth.
Step 03: Connecting the device to your personal Wi-Fi network

Step 3: Connecting your device to your Wi-Fi network

The "We're preparing your installation" screen indicates that your phone is searching for nearby Bluetooth connections to communicate with the Wi-Fi device being configured.

Once the device is detected, your phone automatically sends it the information you entered, such as the Wi-Fi network name (SSID) and password, enabling a secure connection to your Wi-Fi network and facilitating installation.
09 - (ESDK 2) Connexion au Bluetooth de l'objet après la saisie du des identifiants.gif

If your Wi-Fi device does not respond to Bluetooth, it will not receive your Wi-Fi network information.

It may also not be in the state required by the procedure at that time.
🔧 Step 03: Troubleshooting - Failed to connect your device to your personal Wi-Fi network

If there is a problem, check the following:

  • That you are close to the Wi-Fi device.

  • That your phone's Bluetooth is enabled.

  • That your phone is not already connected to another device via Bluetooth.

    • If so: disconnect the other device to allow a connection to the Wi-Fi device.

  • Turn off the Wi-Fi device's power for one minute, then turn it back on.

  • Unplug and reconnect the Wi-Fi dongle.

  • Try another phone or tablet to rule out a device issue.

Step 04: Installing the device in the ecosystem

Step 4: Installing the device in the ecosystem

8 - Wait while your device is installed.
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  • After "We're preparing your installation", the app displays "Installation in progress, please wait. This may take a few minutes". This means that your Wi-Fi device has received your phone's information via Bluetooth and is attempting to connect to the platform. Wait while it connects to the Wi-Fi access point and registers. You can then customize it.
     
  • Please wait until the installation is complete (this should take a maximum of two minutes on a slow network).
Once connected to the platform, your Wi-Fi device will respond as follows:
Aruba - Etat de l'objet - 03.gif
  • The light turns warm white.
    Flèche Enki 20px.png When the fan is connected and recognized on the platform, its light turns warm white

If the "Installation in progress, please wait. This may take a few minutes" screen remains stuck or displays an error, your Wi-Fi device installation has failed. Please check the previous requirements and recommendations.
🔧 Step 04: Troubleshooting - Installation failed

To make it easier to analyze installation errors, here are some recommendations:

  • Did your Wi-Fi device respond as expected when connecting to the platform?
    • Yes: Your device is properly connected to the platform and the data received is correct. Possible causes:
      • A firewall on your Internet box may be blocking the connection; temporarily lower its security if necessary.
      • A temporary error may occur. Close the app and clear the cache (see the article "How does clearing my Enki app's cache work?"). When you reconnect, the device should be online. If so, reconnection was successful: You can control it. Otherwise, reconnect it again.
      • Make sure your smartphone is connected to the same Wi-Fi network as the device.
    • No: Your Wi-Fi device could not connect to the specified network.
      • Check the distance between the box and the device, the Wi-Fi password, and the security protocol. (To check your password, see the article: "How does checking my Wi-Fi password work?")
      • Also check the Wi-Fi frequency being used, following the advice in the section: "Tips and recommendations".
Step 05: Confirming your device's connection to your Wi-Fi network

Step 5: Confirming your device's connection to your personal Wi-Fi network

9 - Once your device has been reconnected, the message "Your device was successfully connected" will appear. Click "Finish" to complete the installation.

 

You will be redirected to your device's settings. To return to the control page, click "←" in the upper-left corner.
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If your device remains uncontrollable, try:

  • Restarting the Enki app

  • Turning off the device for one minute, then turning it back on

  • Restarting your Internet box

If the problem persists, the device was probably reset before reconnection. It reconnects to the box and our platform, but without credentials, it can no longer be controlled.

The solution is to delete the Wi-Fi device from the app, reset it, and then repeat the pairing procedure. See How does pairing my Inspire connected fan work? to reinstall it.

 

What to know about your device:

My Wi-Fi device is reconnected, but the light remains cool white and I cannot control it.

Flèche Enki 20px.png Check the following:

Can I connect my Wi-Fi device to a Wi-Fi extender?

Flèche Enki 20px.png Yes, but this is not recommended because extenders can cause an unstable connection. The extender's SSID must be different from the box's SSID to avoid frequent disconnections.

The Enki app requests access to location services. Should I allow it?

Flèche Enki 20px.png Yes, this is necessary for the app to correctly detect nearby networks.

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  • Do I need to enable local network access on my iPhone?
    Flèche Enki 20px.png Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, exchanging information is impossible.

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