How does reconnecting my Inspire connected fan to my Wi-Fi network work?

Summary:

This article helps you reconnect your Wi-Fi device to your network, with tips to ensure it works properly and a detailed procedure.

If you have trouble reconnecting your Wi-Fi device despite following our tutorial, contact our technical support team. Please provide:

• The make and model of your phones/tablets.
• The operating system version.
• The Enki app version.
• Your mobile carrier.
• The tutorial step number where the problem occurred.
• The behavior of the app and the Wi-Fi device at that moment.

The more details you provide, the better our technicians will be able to help you.

Before reconnecting your Wi-Fi device, follow these tips:

• Your Wi-Fi network must be 2.4 GHz. Configure the 2.4 GHz, 5 GHz, and 6 GHz bands with separate SSIDs(1). Contact your Internet provider to check and separate the frequencies if needed.

• Enable only your primary access point and disconnect all other Wi-Fi devices or extenders that could cause interference.

• The SSID and password must contain only letters and numbers, without special characters(2).

• Wi-Fi security encryption(3) must be WPA2 only. WEP, WPA3, WPA, and WPA/WPA2 are not compatible and may cause malfunctions.

• Place the Wi-Fi device near your Internet router for pairing.

• If you are adding several devices, power them one at a time.

• Disable your smartphone's mobile/cellular data(4) without turning on airplane mode.

• Turn on Bluetooth on your phone and make sure it is not connected to any other device.

• Your smartphone must be connected to the same Wi-Fi network as the device during pairing.

(1) SSID: The name of your Wi-Fi network visible in your phone's settings.

(2) Special characters: Symbols such as "?", "!", "@", "#", etc.

(3) Wi-Fi encryption: The method that protects communications between your device and your Internet router.

(4) Mobile data: Internet access through 4G or 5G networks.

1. Open your device's Settings.
2. Scroll down and select "Apps."
3. Find Enki in the list and tap it.
4. If "Bluetooth" is grayed out, enable it by tapping it.

1. Open your device's Settings.
2. Tap "Wi-Fi."
3. Tap the "(i)" next to the connected network.
4. If "Low Data Mode" is enabled (green check mark), disable it.

• Set your Wi-Fi light to cool white.
  Press the cool white adjustment button + several times until you obtain the coolest shade.

⚠ It is essential that you have not reset your Wi-Fi device.

If you have reset it, do not continue with this procedure. The device will connect to your router, but its light indicator will remain unchanged and it will be unusable, despite a successful connection message.

In this case, delete and then reinstall the device to start the setup again.

2 - Access the settings by clicking the gear icon in the upper-right corner.

3 - Select "Change Wi-Fi network."

4 - Follow the prerequisites to put the device into listening mode.

Press and hold the light 💡 and favorite ♥️ buttons simultaneously. The fan will beep 3 times 🔊 and its light will turn warm white.

5 - Then click "Done" at the bottom.

6 - Scan the device's QR code.

On the back of the remote control	On the Wi-Fi USB dongle	There are 2 QR codes on stickers inside the product box.

If your Wi-Fi device does not respond as expected, follow these steps:

• Unplug it or turn off the power.
• Wait 3 minutes.
• Plug it back in or restore power.
• Wait 2 minutes for it to restart.

Your device should then work as expected.

• Please choose your personal Wi-Fi network (your Internet router).

• Please click the "Enter your password" field.
• Enter your Wi-Fi password (the security key shown on your router, unless it has been changed).

• Press "Done" on the keyboard to close it.

• You can check the "Remember my password for future installations" box so your phone saves this information and makes it easier to connect your future products.

• Click "Confirm."

• Wait while your phone transmits the information via Bluetooth to your Wi-Fi device.

⚠ If your Wi-Fi device does not respond to Bluetooth, it will not receive your Wi-Fi network information.

It may also not be in the state required by the procedure at that time.

If there is a problem, check the following:

• Make sure you are close to the Wi-Fi device.
• Make sure Bluetooth is enabled on your phone.
• Make sure your phone is not already connected via Bluetooth to another device.
  • If so: disconnect the other device to allow the connection to the Wi-Fi device.
• Turn off the power to the Wi-Fi device for one minute, then turn it back on.
• Unplug and reconnect the Wi-Fi dongle.
• Try another phone or tablet to rule out a device-related issue.

• After "We're preparing your installation," the app displays "Installation in progress, please wait; this may take a few minutes." This means that your Wi-Fi device has received your phone's information via Bluetooth and is attempting to connect to the platform. Wait while it connects to the Wi-Fi access point and registers. You can then customize it.
   
• Please wait until the installation is complete (it should take no more than two minutes on a slow network).

• The light turns warm white.
  When the fan is connected and recognized on the platform, its light turns warm white

To make it easier to analyze installation errors, here are some recommendations:

• Did your Wi-Fi device respond as expected when connecting to the platform?
  • Yes: Your device is properly connected to the platform and the data received is correct. Possible causes:
    A firewall on your Internet router may be blocking the connection; temporarily reduce its security if necessary.
    A temporary error may occur. Close the app and clear the cache (see the article "How does clearing my Enki app cache work?"). When you reconnect, the device should be online. If so, reconnection was successful: You can control it. Otherwise, restart the reconnection process.
    Make sure your smartphone is connected to the same Wi-Fi network as the device.
  • No: Your Wi-Fi device could not connect to the specified network.
    Check the distance between the router and the device, the Wi-Fi password, and the security protocol. (To check your password, see the article: "How does verifying my Wi-Fi password work?")
    Also check the Wi-Fi frequency being used, according to the advice in the section: "Tips and recommendations."

9 - Once your device has been reconnected, the message "Your device was connected successfully" will appear. Click "Finish" to complete the installation.

You will be redirected to your device's settings. To return to the control page, click "←" in the upper-left corner.

⚠ If you still cannot control your device, try the following:

• Restart the Enki app
• Turn off the device for one minute, then turn it back on
• Restart your Internet router

If the problem persists, the device was probably reset before reconnection. It reconnects to the router and our platform, but without credentials, it can no longer be controlled.

The solution is to delete the Wi-Fi device from the app, reset it, and then repeat the pairing procedure. See How does pairing my Inspire connected fan work? for the reinstallation procedure.

• Do I need to enable local network access on my iPhone?
  Yes, this setting allows your iPhone to communicate via Wi-Fi with other devices on the same network. Without it, information cannot be exchanged.