How the Reconnection of My Enki Connect / Essentiel b Connect Box to My Wi-Fi Network Works

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"Hello, my name is Enkior. I will assist you in reconnecting your Enki Connect / Essentiel b Connect smart home box to your personal Wi-Fi network. In the following steps, you will find recommendations and tips for the proper functioning of your device, step-by-step reconnection of your smart home box, and practical advice."

 

Article Contents:

 

Recommendations and Tips:

Assistant cligne des yeux - Parle.gif "Before starting the reconnection of your Enki Connect or Essentiel b Connect box, I suggest you check the recommendations and tips below."

 

  • Your Wi-Fi network must operate on the 2.4 GHz band. To ensure optimal performance, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be separated under different SSIDs(1). Please contact your Internet Service Provider if you need assistance verifying the frequencies used by your Wi-Fi network and separating them if necessary.

  • It is recommended to keep only your main Wi-Fi access point active and disable all Wi-Fi repeaters during the reconnection of the Enki Connect / Essentiel b Connect box.

  • Your Wi-Fi network password must not include special characters(2). It should consist exclusively of lowercase letters, uppercase letters, and numbers.

  • The Wi-Fi security encryption(3) of your internet box must be WPA2 only. WEP and WPA3 are not supported by the Enki Connect / Essentiel b Connect box. WPA and WPA/WPA2 present a security risk; therefore, functionality could be impaired.

  • Please ensure that the Enki Connect / Essentiel b box and the Internet box are located as close to each other as possible. (If necessary, temporarily move the Enki Connect / Essentiel b box closer to the Internet box to proceed with reconnection.)

  • Unplug all devices that might emit a Wi-Fi network or to which the product could connect, such as Wi-Fi repeaters.

  • If you have multiple Enki Connect / Essentiel b Connect boxes to reconnect, it is essential to keep only one of these boxes powered on at a time. The others must be disconnected from their power supply. However, those already connected may remain powered.

  • During the reconnection process, we ask you to disable mobile/cellular data(4) in your smartphone settings. It is important not to activate airplane mode, but only to disable mobile/cellular data.

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"If you have questions about technical terms, I am here to answer them:

(1) SSID: This is the name of your Wi-Fi network visible in the Wi-Fi settings of your device.

(2) Special characters: These are characters such as "?", "!", "@", "#", etc...

(3) Wi-Fi security encryption: This is a method used to protect information exchanged between your device and your Internet box.

(4) Mobile/cellular data: This is internet access via 4G / 5G"

 

Before starting the reconnection process of your Enki Connect / Essentiel b Connect box, plug it into power, wait about one minute, and please confirm that your device is in the following state.
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  • LAN: Solid
  • WLAN: Blinking
  • POWER: Solid
  • Temporary Wi-Fi network: Present

Not connected, not synchronized

 

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"It is important that you have not pressed the reset button located next to the USB-C power port of the Enki Connect / Essentiel b Connect box.

This button is a reset button; the device will visually be in the same state as above, but the stored information will be empty, and it will no longer have its access identifier to all your products it controls on your account.

If you have pressed the reset button, then it is useless to continue this reconnection procedure. If you continue after resetting, the device will connect to your internet box, but its middle light will remain blinking, and the temporary network AJ_ENKI will no longer be visible. However, you still will not have access to your products to control.

If you have reset your Enki Connect / Essentiel b Connect box, then the only solution is to delete everything and start over in your app by removing the device and reinstalling it."

 

"How to check that the temporary network of your Enki Connect / Essentiel b Connect box is correctly emitted? You can see it via your phone's Wi-Fi settings, and depending on whether you use Android or iOS, the instructions are below."

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Android:

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  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the device's temporary network in the "Available Networks"

iOS:

iOS - Vérifier le réseau temp.gif

  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the device's temporary network in the "Networks"

 

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"If your Enki Connect / Essentiel b Connect box does not broadcast its temporary Wi-Fi network Aj_Enki, I suggest performing the following operation:

  • Unplug your internet box.

  • Unplug the Enki Connect / Essentiel b Connect box for 3 minutes.

  • Plug the Enki Connect / Essentiel b Connect box back in and wait 1 minute.

  • Check that the temporary Wi-Fi network Aj_Enki of the Enki Connect / Essentiel b Connect box is available in the list of available networks in your phone’s Wi-Fi settings.

If the temporary Wi-Fi network of the Enki Connect / Essentiel b Connect box is still not available, then it will not be possible to continue the reconnection procedure. You will be required to reset the box to factory settings, delete everything, and start over. (This information is available on the product sheet of the Enki Connect / Essentiel b Connect box.)

 

If despite the factory reset, the temporary Aj_Enki network of your Enki Connect / Essentiel b Connect box still does not appear, I invite you to contact your reseller’s customer service."

 

Steps to Reconnect the Enki Connect / Essentiel b Connect Box:

 

Step 1: Enter the Reconnection Menu and Confirm Your Device

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"In this section, I will explain how to enter the reconnection menu of your Enki Connect / Essentiel b Connect box and identify it in the app for reconnection. Please follow the instructions below:"

1 - Open the Enki app by clicking on the "" icon in the list of apps installed on your phone.

2 - In the "Home" menu, click on the tile of your disconnected Enki Connect / Essentiel b Connect box.

3 - Click on "Change Wi-Fi Network"

4 - Scan the QR code of your device

​   

 

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 "The QR code is printed on the back of the Enki Connect / Essentiel b Connect box. It is not a sticker.

It is important to take care of it; if the QR code and/or the DEF-ID next to it are damaged, the Enki teams cannot generate it again. Your box will be unusable."

 

5 - Verify that your device is in the following state:
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  • LAN: Solid
  • WLAN: Blinking
  • POWER: Solid
  • Temporary Wi-Fi network: Present

Not connected, not synchronized

 

"If your Enki box is not in this state, don't panic, please do the following:

  • Power off the box by unplugging it from the power outlet.

  • Wait about 3 minutes.

  • Plug the box back into the power outlet.

After a few moments, the box will return to the expected state."

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6 - Confirm that your Enki Connect / Essentiel b Connect box is no longer connected to your personal Wi-Fi network:

  • Click "No"

 

Step 2: Reconnect Your Device to Your Wi-Fi Network

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"In this section, I will explain how to reconnect your Enki Connect / Essentiel b Connect box to your personal Wi-Fi network. It is important to carefully follow the indicated steps and ensure the app and the device respond as mentioned."

 

7 - Connect your phone to the device's Wi-Fi network (2 cases may occur):

Manual:

  • Click on "Select Network"

  • Select the device's temporary network starting with "AJ_ENKI"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

  • Return to the Enki app.

Auto detection:

  • Select the device's temporary network starting with "AJ_ENKI"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

 

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"You may see a message indicating that the device has no internet connection, this is normal, the Enki Connect / Essentiel b Connect box is not an internet box. Also, a message might ask "Do you want to stay connected to this network?" You must confirm that you want to stay connected."

 

"If your phone does not connect to the temporary Wi-Fi network of the Enki Connect / Essentiel b Connect box, here are some troubleshooting tips:

  • Restart the Enki Connect / Essentiel b Connect box by unplugging it from power for 1 minute and plugging it back in.

  • Completely restart your phone.

  • Reset your phone's network settings. (Warning, this deletes all connections with different access points.)

  • Try with another smartphone or tablet."

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8 - If you are on manual connection, click "Yes". In auto detection, there is nothing to do. Wait for your phone to connect to your device.

Manual:

  • Click "Yes"
  • Wait for the phone to detect your device

Auto detection:

  • When the phone is connected to the device, wait for the device to detect it.

 

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"If auto detection fails, I invite you to perform the following actions to try to resolve the issue:

  • Restart the Enki Connect / Essentiel b Connect box by unplugging it from power for 1 minute and plugging it back in.

  • Make sure mobile/cellular data are disabled.

  • Check that the phone is still connected to your device’s temporary Wi-Fi network just before "Detection in progress" appears via your phone’s settings.

  • Ensure there is no antivirus on the phone that could block the connection.

  • Clear the cache and data of your Enki app. (You can access the article: "How to Clear the Cache of My Enki App." if needed)

  • Completely restart your phone

  • Try with another phone or tablet"

 

9 - You must select your personal Wi-Fi network and enter the associated password to instruct the device to connect to this network.
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  • Select your personal Wi-Fi network (your internet box)

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"Preferably, keep only your main Wi-Fi access point active and remove any Wi-Fi repeaters. Also, your Wi-Fi network must be on 2.4 GHz. For optimal success, it is better that the 2.4 GHz, 5 GHz, and 6 GHz frequencies are separated into different SSIDs."

  • Click on the "Enter your password" field.

  • Enter your Wi-Fi password (Security key shown on your internet box if not changed).

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"Your Wi-Fi password must not contain special characters. Only lowercase letters, uppercase letters, and numbers."

  • Press the "validate" key on the keyboard to dismiss it.

  • You can check the box "Remember my password for future installations". (If your device installs successfully, your phone will remember this information to connect your future products more easily.)

  • Click "Confirm"

  • Wait, your device is connecting to the Wi-Fi network you just specified.

 

When the Enki Connect / Essentiel b Connect box attempts to connect to the Wi-Fi network you specified earlier, it will respond as follows:

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  • LAN: Blinking
  • WLAN: Solid
  • POWER: Solid
  • Temporary Wi-Fi network: Absent

Device search in progress

 

"If an anomaly occurs at this stage, where the LAN light remains solid and the WLAN light keeps blinking, it is important to ensure before validating your Wi-Fi password that the phone is still connected to the temporary network of the Enki Connect / Essentiel b Connect box" Assistant cligne des yeux - Dépannage.gif

 

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Then, after a few moments, between 30 seconds and one minute, the box switches to the following state:

 

Box ENKI Connect 3 voyants allumés.png
  • LAN: Solid
  • WLAN: Solid
  • POWER: Solid
  • Temporary Wi-Fi network: Absent

Connected and synchronized

 

The screen shown next to this will appear. This means your Enki Connect / Essentiel b Connect box is successfully reconnected to your personal Wi-Fi network.

 

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"If the Enki Connect / Essentiel b Connect box remains for more than a minute (really a long time) on the "Connecting to Wi-Fi, please wait" step, it means it is not able to connect to your Wi-Fi network.

When the Enki Connect / Essentiel b Connect box is connected to your Wi-Fi network, the temporary AJ_ENKI network disappears. If the Enki Connect box returns to the "Not connected, not synchronized" state, and its AJ_ENKI Wi-Fi network is still present, then the Enki Connect box was denied access by your internet box or did not detect the Wi-Fi network properly."

 

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"If the connection fails at the last step, to help you understand the anomaly if it does not install, here are some tips:

  • Is the temporary network of the Enki Connect / Essentiel b Connect box present?

    • Yes: The Enki Connect / Essentiel b Connect box did not manage to connect to your internet box
      Flèche Enki.png Check the distance between the internet box and the Enki Connect / Essentiel b Connect box, as well as the Wi-Fi password and its security encryption. (To know how to verify your Wi-Fi password, you can access the article: "How to Verify My Wi-Fi Password.")
      Flèche Enki.png Check the Wi-Fi frequency used by your Wi-Fi network as indicated in the paragraph: "Recommendations and Tips".

    • No: The Enki Connect / Essentiel b Connect box managed to connect to your Wi-Fi network but cannot communicate with our platform; here are the possible causes:
      Flèche Enki.png A firewall related to your internet box may be the cause; lower the level temporarily if needed.
      Flèche Enki.png Restart your internet box. Also, make sure no Wi-Fi repeater is active on the installation during the reconnection phase."

 

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"Congratulations, your Enki Connect / Essentiel b Connect box has been successfully associated with your Wi-Fi network. You can now pair your various devices to it to use them."

 

What You Should Know About Your Device:

  • The procedure tells me that the box is reconnected, but the WLAN light keeps blinking. Also, the AJ_ENKI network is not present in the list of available Wi-Fi networks in my smartphone’s Wi-Fi settings. What should I do?
    Flèche Enki.png If the AJ_ENKI network is no longer present, it means the Connect box has successfully connected to your internet box. Therefore, two options are available to you.

    1. Simulate your Wi-Fi network via a hotspot to check if your personal Wi-Fi network is responsible for the Connect box's failure to communicate with the platform. (You can use the following article for help: "How to Check if My Internet Box is Causing the Block for Wi-Fi Device Connections.")

    2. Your box is empty of information, meaning it has been reset. You must delete it, reset it again, and start over from scratch.

  • Can I connect my Enki Connect / Essentiel b Connect box to a Wi-Fi repeater?
    Flèche Enki.png Yes, it is possible. But it is not recommended because Wi-Fi repeaters sometimes have suboptimal connections. Moreover, it is very important that the SSID of your Wi-Fi repeater is different from the internet box. If the SSID is identical, it can cause recurrent and random disconnections because the Enki Connect / Essentiel b Connect box could switch between connection points A (the internet box) and B (the repeater), and vice versa.

  • The Enki app asks for access to location services; should I allow it?
    Flèche Enki.png Yes, it is very important to enable location services so the app can properly detect the networks around you.
     

    iOS - Activer le service de connexion local.gif

    • On my iPhone, do I need to enable local network access in my iPhone settings?
      Flèche Enki.png Yes, local network access settings must be enabled because this setting allows the phone to communicate via Wi-Fi with another device. Without this setting enabled, the phone cannot exchange information with the Wi-Fi device when connected.
       

 

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"If you still encounter difficulties reconnecting your Enki Connect / Essentiel b Connect box despite our detailed tutorial, do not hesitate to contact our technical support service. You can provide the following information to speed up the diagnosis:

  • The brand and model of all phones and/or tablets you have used.

  • The OS (software) version of your phones and/or tablets.

  • The version of the Enki app installed on your phones and/or tablets.

  • Your mobile operator.

  • The step number in the tutorial where you encounter the difficulty.

  • The reaction of your app and your Enki Connect / Essentiel b Connect box at that precise moment.

Please provide as many details as possible so our technicians can offer effective support."

 

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