How does pairing my Equation air conditioner work?

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"Hello, my name is Enkior. I will assist you with installing your Wi-Fi device. In the following steps, you will find recommendations and tips for the proper functioning of your device, step-by-step installation of your Wi-Fi device, and practical advice."

 

Contents of the article:

 

Recommendations and tips:

Assistant cligne des yeux - Parle.gif "Before starting the pairing of your Wi-Fi device, I suggest you check the recommendations and tips below."

 

  • Your Wi-Fi network must operate on the 2.4 GHz band. To ensure optimal operation, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be separated under different SSIDs(1). Please contact your Internet service provider if you need assistance verifying the frequencies used by your Wi-Fi network and separating them if necessary.

  • It is recommended to leave only your main Wi-Fi access point active and disable all Wi-Fi repeaters when pairing your Wi-Fi device.

  • Your Wi-Fi network SSID and password must not include special characters(2). It must consist exclusively of lowercase letters, uppercase letters and numbers.

  • The Wi-Fi security encryption(3) of your internet box must be WPA2 only. WEP and WPA3 are not supported by your Wi-Fi device. WPA and WPA/WPA2 present a security risk; therefore, functionality may be impaired.

  • Please ensure that your Wi-Fi device and Internet box are located as close to each other as possible. (If necessary, temporarily move your Wi-Fi device closer to the Internet box to proceed with pairing.)

  • Unplug all devices that might emit a Wi-Fi network or to which the product could connect, such as Wi-Fi repeaters.

  • If you have multiple Wi-Fi devices to add, it is essential to have only one of these devices powered on at a time. The others must be disconnected from power.

  • During the pairing operations, please disable mobile/cellular data(4) in your smartphone settings. It is important not to activate airplane mode, but only to disable mobile/cellular data.

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"Do you have questions about technical terms? I am here to answer them:

(1) SSID: This is the name of your Wi-Fi network visible in the Wi-Fi settings of your device.

(2) Special characters: These are characters like "?", "!", "@", "#", etc.

(3) Wi-Fi security encryption: This is a method used to protect information exchanged between your device and your Internet box.

(4) Mobile/cellular data: This refers to internet access via 4G / 5G"

 

Before starting the pairing process of your Wi-Fi device, plug it in, wait about one minute, and please confirm that your device is in factory mode.
EQUATION - Mode usine.gif
  • Slow blinking + temporary Wi-Fi network
    Flèche Enki.png No data, Wi-Fi dongle ready to be paired

 

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"How do you check that your Wi-Fi device's temporary network is correctly broadcast? You can see it via your phone's Wi-Fi settings, depending on whether you are on Android or iOS, the instructions are below."

Android:

Vérifier le réseau temp.gif

  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the device's temporary network under "Available networks" 

iOS:

iOS - Vérifier le réseau temp.gif

  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the device's temporary network under "Networks"

 

Assistant cligne des yeux - Dépannage.gif
"If your Wi-Fi device is not in factory mode, and/or its temporary Wi-Fi network is not present, it will be important to reset your Wi-Fi device."

To reset your Wi-Fi device, follow these instructions:

  • Using a pointed object, press the reset button on the Wi-Fi dongle for 6 seconds.
  • When you release it, the light blinks rapidly.
  • Then it turns off and blinks slowly.
  • The device's temporary Wi-Fi network is present.
 How to reset.gif

 

Assistant cligne des yeux - Alerte.gif

"If your Wi-Fi device does not behave as expected, I recommend the following actions:

  • Unplug your internet box.

  • Reset your Wi-Fi device as indicated above.

If your Wi-Fi device still does not start correctly, or its temporary Wi-Fi network is still not present, I invite you to consult the after-sales service of your retailer."

 

Steps to pair your Wi-Fi device:

 

Step 1: Select and confirm your device

 

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"In this section, I will explain how to start adding your Wi-Fi device on the app. To add your device to your account, please follow these instructions:"
Android - Ajouter un objet.gif

1 - Open the Enki app by clicking on the "" icon in your list of installed apps on your phone.

2 - Click on "" at the top right of your screen.

3 - Then on "Add a device".

4 - Then on "Air conditioners".

5 - Then on "Equation".

6 - Finally, on "Fixed air conditioner" or "Virtus fixed air conditioner" depending on the product model you purchased.

7 - Confirm by clicking "Start installation"

 

Assistant cligne des yeux - Parle.gif "At point number 7 above, you can also access your device's product sheet. To do this, simply click on "View product sheet", where you will find many useful pieces of information if needed before starting the installation."

 

8 - Make sure you have the QR code of your Wi-Fi device and click "Next".

9 - Scan the QR code on your device: 

Dongle climatisation - QR code.png

 

10 - Click "Next" once your Wi-Fi device is plugged in, and make sure it is in factory mode. (As described in the section Recommendations and tips)

 

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 "The QR code is directly affixed to your Wi-Fi device. If it does not work, is unreadable, or lost, I invite you to contact our technical support and request the QR code again. It will be important to provide the following information: 

  • The brand of your device

  • The exact model of your device

  • A screenshot from your phone's Wi-Fi settings where the temporary Wi-Fi network "AD-WMACKC-U1" is fully visible. (It must not be truncated with "..."."

 

Step 2: Connect your device to your Wi-Fi network

 

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"In this section, I will explain how to connect your Wi-Fi device to your personal Wi-Fi network. It is important to follow the indicated steps closely and ensure that the app and device respond as mentioned."

 

11 - Connect your phone to the device's Wi-Fi network (two cases may occur):

Manual:

  • Click on "Select network"

  • Select the device's temporary network that starts with "AD-WMACKC-U1"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

  • Return to the Enki app.

Auto detection:

  • Select the device's temporary network that starts with "AD-WMACKC-U1"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

 

Assistant cligne des yeux - Alerte.gif "You may see a message indicating that the device has no internet connection, this is normal, your Wi-Fi device is not an internet box. Also, a message may ask "Do you want to stay connected to this network?" You must confirm that you want to stay connected."

 

"If your phone does not connect to your Wi-Fi device's temporary network "AD-WMACKC-U1", here are some troubleshooting tips:

  • Reset your Wi-Fi device to factory settings.

  • Restart your phone completely.

  • Reset your phone's network settings. (Warning, this deletes all connections with different access points.)

  • Try with another smartphone or tablet."

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12 - If you are using manual connection, click "Yes". For auto detection, there is nothing to do. Wait for your phone to connect to your device.

Manual:

  • Click on "Yes"
  • Wait for the phone to detect your device

Auto detection:

  • When the phone is connected to the device, wait for it to detect it.

 

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"If auto detection fails, I invite you to perform the following actions to try to fix the issue:

  • Reset your Wi-Fi device to factory settings.

  • Check that mobile/cellular data is disabled.

  • Ensure the phone is still connected to the temporary Wi-Fi network "AD-WMACKC-U1" of your device just before "Detection in progress" appears via your phone's settings.

  • Make sure there is no antivirus on the phone that could block the connection.

  • Clear the cache and data of your Enki app. (You can access the article: "How to clear the cache of my Enki app." if needed)

  • Restart your phone completely

  • Try with another phone or tablet"

 

13 - You must select your personal Wi-Fi network and enter the associated password to tell the device to connect to this network.

  • Select your personal Wi-Fi network (Your internet box)

Assistant cligne des yeux - Alerte.gif "Preferably, only your main Wi-Fi access point should be active and remove any Wi-Fi repeaters. Also, your Wi-Fi network must be 2.4 GHz. For optimal success, it is better that the 2.4 GHz, 5 GHz, and 6 GHz frequencies are separated into different SSIDs."

  • Click on the field "Enter your password".

  • Enter your Wi-Fi password (Security key displayed on your internet box if it has not been changed).

Assistant cligne des yeux - Alerte.gif "Your Wi-Fi password must not contain special characters. Only lowercase letters, uppercase letters, and numbers."

  • Click the "validate" key on the keyboard to remove it.

  • You can check the box "Remember my password for future installations". (If your device installs successfully, your phone will remember this information to connect your next products more easily)

  • Click "Confirm"

  • Wait, your device is connecting to the Wi-Fi network you just entered.

 

When your Wi-Fi device attempts to connect to the Wi-Fi network you indicated earlier, it will behave as follows:
EQUATION - En cours de conneixon.gif
  • Fast blinking.
    Flèche Enki.png Data present, connection attempt.

 

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"If your Wi-Fi device stays more than a minute (really very long) on the "Connecting" step, it means it is not connecting to your Wi-Fi network.

When your Wi-Fi device is connected to your Wi-Fi network, the temporary network "AD-WMACKC-U1" disappears. If your Wi-Fi device returns to the state "Not connected, not synchronized," and its Wi-Fi network "AD-WMACKC-U1" is still present, then your Wi-Fi device was denied access by your internet box or did not detect the Wi-Fi network correctly."

 

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"If an anomaly occurs at this stage, it is important to check the following:

  • Before validating your Wi-Fi password, ensure the phone is still connected to the temporary Wi-Fi network of your Wi-Fi device.
  • Check how long the light blinked during its searching state.
    • Less than one minute: Your Wi-Fi device received a response from the internet box.
    • More than one minute: Your Wi-Fi device received no response from the internet box, or the communication is impaired.
  • When your Wi-Fi device's light changes state and is no longer searching, check if the temporary Wi-Fi network "AD-WMACKC-U1" of your Wi-Fi device is present.
    • Yes: Your Wi-Fi device did not manage to connect to your internet box
      Flèche Enki.png Check the distance between the internet box and your Wi-Fi device, as well as the Wi-Fi password and its security encryption. (To learn how to check your Wi-Fi password, you can access the article: "How to check my Wi-Fi password.")
    • No: Your Wi-Fi device has successfully connected to your Wi-Fi network. At this stage, you should continue the installation."

 

Step 3: Reconnect your smartphone to your Wi-Fi network

 

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"In this section, I will explain how to reconnect your smartphone to your personal Wi-Fi network, it is important to note that the Wi-Fi network must be the same as the one you indicated to your Wi-Fi device when you selected it in the previous section."

 

14 - To reconnect your smartphone to your personal Wi-Fi network. (The same Wi-Fi network you indicated for your Wi-Fi device just before.) Three cases may occur:

Manual:

  • Click on "Select network"
  • Select your personal Wi-Fi network (Where the device was connected)
  • The network should appear as "Connected, internet access"
  • Return to the Enki app.

Auto detection:

  • Select your personal Wi-Fi network (Where the device was connected)
  • The network should appear as "Connected, internet access"

 

Auto reconnect:

  • The app shows a loading circle and automatically reconnects your phone to your personal Wi-Fi network

 

Step 4: Finalize the installation of your device.

 

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"In this section, I will explain how to finalize the installation of your Wi-Fi device so that your phone detects your device through your Wi-Fi network to send installation confirmations to our platform."

 

15 - Finalize the installation of your device.

Manual:

  • Click on "Yes"
  • Wait for the phone to find the device on your network to finalize the installation.

Auto detection:

  • When the phone is connected to the personal Wi-Fi network where the device was connected, wait for the phone to find the device on your network to finalize the installation.

Auto reconnect:

  • Once the phone reconnects to the personal Wi-Fi network where the device was connected, wait for the phone to find the device on your network to finalize the installation.

  • Wait for the installation to finish (This should take no more than two minutes if your network is slow)

 

Once your Wi-Fi device is detected by the smartphone on your personal Wi-Fi network, it will behave as follows:
EQUATION - Dongle Bleu.png
  • Solid light.
    Flèche Enki.png Data present, connected.

 

Assistant cligne des yeux - Alerte.gif "If you remain stuck on the screen "Installation in progress, please wait, this may take a few minutes," it means your Wi-Fi device is not installing and the installation is failing. Check the prerequisites and advice mentioned earlier."

 

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"To help you understand the anomaly if it does not install, here are some tips:

  • Is your Wi-Fi device's temporary network present?

    • Yes: Your Wi-Fi device did not manage to connect to your internet box.
      Flèche Enki.png Check the distance between the internet box and your Wi-Fi device, as well as the Wi-Fi password and its security encryption. (To learn how to check your Wi-Fi password, you can access the article: "How to check my Wi-Fi password.")
      Flèche Enki.png Check the Wi-Fi frequency used by your Wi-Fi network as indicated in the paragraph: "Recommendations and tips"."

    • No: Your Wi-Fi device has successfully connected to your Wi-Fi network. But its installation failed, here are the possible causes:
      Flèche Enki.png A firewall related to your internet box may be the cause; lower the level temporarily if needed.
      Flèche Enki.png The phone failed to find your Wi-Fi device; make sure your Wi-Fi frequencies are separated as indicated in the paragraph: "Recommendations and tips". Also, ensure no Wi-Fi repeater is active during the pairing phase."

 

16 - To finalize, you must register your device.

  • Click on "Name"

  • Give a name to your Wi-Fi device; each of your devices must have a different name so you can easily identify which device the name belongs to and control it.

  • Click the "validate" key on the keyboard to remove it.

  • Click on the room where you want to add your device. If you don't have a room yet, create one. The room is where your device is located.

  • Scroll the screen if needed.

  • Click on "Next".

  • And finally, click on "Finish"

 

Assistant cligne des yeux - Parle.gif "I strongly recommend naming your Wi-Fi device by its own name to find it easily among your devices. For example, "Living Room Air Conditioner"."

 

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"Congratulations, your Wi-Fi device has been successfully paired to your Wi-Fi network, you can now use it."

 

What you should know about your device:

  • Can I restart my Wi-Fi device remotely?
    Flèche Enki.png No, it is not possible to restart your Wi-Fi device remotely.
  • I see my Wi-Fi device's temporary network "AD-WMACKC-U1" in the available Wi-Fi networks in my phone's Wi-Fi settings, what does this mean?
    Flèche Enki.png If the temporary Wi-Fi network is visible, it means your Wi-Fi device is not connected to your personal Wi-Fi network; it is therefore available for pairing or reconnection if it is already associated with your account.
  • Can I put my Wi-Fi device in a confined space?
    Flèche Enki.png No, it is important not to put your Wi-Fi device in a confined space or near an object that emits wireless radio waves. (Internet box, TV, microwave, etc.) This may disrupt communications and make it unstable during use.
  • Can I associate multiple Wi-Fi devices on my account?
    Flèche Enki.png Yes, you can associate as many Wi-Fi devices as you want on your account, within the same house or in several different houses.
  • Can I connect my Wi-Fi device to a Wi-Fi repeater?
    Flèche Enki.png Yes, this is possible. But it is not recommended because Wi-Fi repeaters sometimes have connections that are not optimal. Moreover, it is very important that the SSID of your Wi-Fi repeater is different from the internet box. If the SSID is the same, it can cause recurring and random disconnections because your Wi-Fi device could switch from connection point A (the internet box) to connection point B (the repeater), and vice versa.

  • The Enki app asks me to have access to the location service, should I allow it?
    Flèche Enki.png Yes, it is very important to enable the location service so that the app can correctly detect networks around you.
     

    iOS - Activer le service de connexion local.gif

    • On my iPhone, do I need to enable local network access in my iPhone settings?
      Flèche Enki.png Yes, the local network access settings must be active because this setting allows the phone to communicate via Wi-Fi with another device. Without this setting active, the phone cannot exchange information with the Wi-Fi device when it is connected.

 

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"If you still encounter installation difficulties with your air conditioner despite our detailed tutorial, do not hesitate to contact our technical support service. You can provide the following information to speed up the diagnosis:

  • The brand and model of all phones and/or tablets you have used.

  • The OS (software) version of your phones and/or tablets.

  • The version of the Enki app installed on your phones and/or tablets.

  • Your phone operator.

  • The step number in the tutorial where you encounter the difficulty.

  • The reaction of your app and your Wi-Fi device at that precise moment.

Do not hesitate to provide as many details as possible so that our technicians can provide effective support."

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