"If you have questions about technical terms, I am here to answer them:

(1) Signals: These are waves sent by devices to communicate. These waves operate at different frequencies, each frequency is like a wire that connects one device to another for communication.

(2) Protocols: Each frequency used by a device for communication has a name, this is called the protocol. There are different protocols: Zigbee, EnOcean, IO, RTS, Bluetooth, Wi-Fi, etc...

(3) Interference: This refers to disturbances between communications. When signals do not arrive properly, the transmitted information cannot be interpreted correctly. This leads to a misunderstanding of the received data, which can cause various communication problems.

(4) Device that can emit a Wi-Fi network: To know if your device sends a Wi-Fi network, you can go to your phone’s settings and see the list of Wi-Fi networks available near you.

Please check that your radiator has the "Nativ" label on its control panel. Furthermore, it must be listed among the models below to be eligible for pairing with the Enki box:

Caldera 2 Radiator.

Evolution Radiator.

Radiasoft 2 Radiator.

Tectonia Radiator.

Walter 2 Radiator.

Radiator in factory mode:

• Temperature setting: 19.0°C
• Open window detection: Enabled.
• Key lock: Disabled.
• Zigbee connection: Disabled.
• Motion detection: Enabled.

To reset your device, please follow these instructions:

Enter the radiator menu with the "≡✓" button, then with the navigation buttons "▲ ▼", go to the settings (gear icon) and confirm with the "≡✓" button.

With the "▲ ▼" buttons, select the "Reset" menu and confirm with the "≡✓" button.

With the "▲ ▼" buttons, select the "Factory Reset" menu and confirm with the "≡✓" button.

With the "▲ ▼" buttons, select "Confirm" and confirm your choice with the "≡✓" button. The heater will emit a sound and return to its main screen. Reset successfully performed.

"If your device does not behave as expected, then I recommend the following actions:

• Try resetting it several times.

• Try performing the reset in a different environment, by plugging it in elsewhere, for example.

• If your device is electrically connected on a multiple line, then I invite you to plug it into an individual electrical input and try resetting again.

If your device still does not start correctly, please contact the after-sales service of your retailer."

Make sure your Enki box is ready to pair your device. It must be connected and available on the platform. Please check that the Enki box behaves as described below:

Enki Box V1:

White solid

Connected and synchronized

Enki Connect Box

LAN: Solid / WLAN: Solid / Power: Solid

Connected and synchronized

"If your Enki box is not in the indicated state, please check the following points:

• Check that your internet access works correctly via the Wi-Fi connection to which the Enki box is connected.

• Restart your internet box. 

• Restart your Enki box.

• Check if the temporary Wi-Fi network of your Enki box is present in the list of available Wi-Fi networks in your phone's settings. If yes, it will be important to reconnect your Enki box to your Wi-Fi network.

"In this section, I will explain how to start adding your device in the app. To add your device to your account, please follow these instructions:"

1 - Open the Enki app by clicking on the "" icon in the list of your installed apps on your phone.

2 - Click on "" at the top right of your screen.

3 - Then on "Add a device".

4 - Then on "Heaters".

5 - And then on "Noirot".

6 - Finally, on "Noirot Radiator".

7 - Confirm by clicking "Start installation"

"In this section, I will explain how to put your device to connect to your Enki box in listening mode and start pairing to register your device on your ecosystem."

8 - The first step is to check your radiator’s update; we advise you to perform the following steps:

Enter the radiator menu with the "≡✓" button, then select settings (gear icon) using the navigation buttons "▲ ▼" and confirm with the validation button "≡✓".

Scroll down to the "Update" menu with the navigation buttons "▲ ▼" and confirm with the validation button "≡✓".

Finally, select "Confirm" with the navigation buttons "▲ ▼" and confirm your choice with the validation button "≡✓". The radiator will display " Connecting... ".

Click the "Done" button on your Enki app screen.

9 - This step is optional. It only appears if your Bluetooth is not enabled on your phone.

Allow Bluetooth to activate so your phone can detect and connect to the device to verify and transmit the update. To do this, click "Allow", then again on "Allow".

10 - During the update loading phase on your phone screen, please stay close to the device and keep the screen on without leaving this page. The device will behave as follows:

The radiator, displaying the status " Connecting... ", will download the update once connected to the phone. At this precise moment, it will display " Loading... ".

Then, it will proceed to install it, showing " Installing... ", which may take a few moments.

"If your phone fails to detect your device, please check and perform the following:

• Make sure the distance between your phone and the radiator is not too great.

• Restart your phone’s Bluetooth connection.

• If other devices are connected via Bluetooth to your phone, please disconnect them.

• Perform a full restart of your phone.

• Cut power to the radiator by switching off the electrical panel.

• Please ensure no other device that could emit signals is near the radiator (internet box, TV, game console, connected printer, etc.).

• Perform a factory reset of the radiator: "Noirot Radiator - How to reset my device?"

• Try the procedure with another phone or tablet.

11 - Once the update download is complete, the app will display a screen indicating update completion. Your radiator will then behave as follows:

Once installation is finished on the radiator, it will restart and you will see the "Noirot" brand animation on the screen.

Finally, the radiator will display its main screen again. You can click the "My device has restarted" button at the bottom of your app screen.

"If your device’s update fails to download or install, and the update fails, please check the following:

• Make sure the distance between your phone and the radiator is not too great.

• Try performing the update by connecting your phone via Wi-Fi or using mobile data.

• Restart your phone’s Bluetooth connection.

• If other devices are connected via Bluetooth to your phone, please disconnect them.

• Perform a full restart of your phone.

• Cut power to the radiator by switching off the electrical panel.

• Please ensure no other device that could emit signals is near the radiator (internet box, TV, game console, connected printer, etc.).

• Perform a factory reset of the radiator: "Noirot Radiator - How to reset my device?"

• Try the procedure with another phone or tablet.

12 - Once on the prerequisites screen, please perform the following actions on your radiator:

Access the radiator menu by pressing the "≡✓" button, then select the connectivity menu (symbolized by a cloud) using the navigation buttons "▲ ▼", and confirm your selection with the "≡✓" confirmation button.

The radiator will try to detect an Intuis network. This search will inform you that no network was found, then you will be directed to the menu for manual search. At this precise moment, on your Enki app, press the "Ready" button at the bottom of the screen.

13 - Once you reach the QR code scanning screen, please display it on the device’s screen. To do so, please follow these steps: 

"If the QR code does not generate on your radiator’s screen, please check the following:

• Did you select the line "Intuis 3.0" correctly? 

• The version must be "3.0". 

• Please perform an electrical restart of the radiator via the panel, respecting a one-minute power cut. 

• Perform a factory reset of the radiator: Noirot Radiator - How to reset my device?"

"If the QR Code does not generate despite these operations, and you are using a compatible radiator according to the prerequisites, I recommend contacting Noirot or your retailer directly. It is indeed possible that your radiator has a hardware anomaly."

"If the QR code does not validate in the app, I invite you to check the following:

• Clean your mobile phone lens with a soft cloth. 

• Make sure the radiator’s screen is clean, without visible scratches or cracks. 

• Try positioning the phone as close as possible to the QR code, then slowly move away. 

• Use a magnifying glass to enlarge the QR code.

• Take a photo of the QR code with another device, then enlarge the image."

14 - Once you have scanned the QR code, you can perform the following actions:

You must confirm on your radiator by selecting "Confirm" with the "≡✓" button. At this precise moment, the radiator displays "Make sure you have opened an Intuis 3.0 network". Then a loading circle appears. Your radiator is in listening mode at this precise moment."

On your Enki app, click "Done" at the bottom of the screen. The search starts on the app as shown on the screen to your right. Also, your Enki box changes to the following state:

"In this section, I will explain how your device reacts when it is correctly detected by the Enki box."

15 - First detection step, your device will react as follows when it detects the pairing signal from the Enki box: 

Meanwhile, the app is still searching as shown in the image on your left.

And the Enki box remains in the following state:

"If your device does not react or stays in listening mode, or if its reaction does not match those described above, I suggest trying the following actions:

• Bring the device closer to the Enki box or the Enki box closer to the device.

• Move the device and the Enki box away from any possible source of interference (wave-emitting objects, metallic objects, etc.)

• Restart the Enki box.

• Perform a factory reset of the radiator: Noirot Radiator - How to reset my device?"

• Cut power to your device for 1 minute.

• Plug the device into another power source.

• Clear the cache of your app: "How does clearing the cache of my Enki app worki".

• Make sure that no other unpaired device is powered at the same time.

• If you have another similar unpaired device, test with another device.

• If you have a similar device already on your ecosystem, try deleting and adding it again."

"If with another similar device it works, but the concerned device never detects the Enki box signal, it seems your device has a technical problem. 

I therefore suggest contacting the after-sales service of your retailer to review the issue."

16 - Second step, to validate the successful connection of the device with the Enki box, the app will move to the personalization step to register your device, while your Enki box will switch to the following state:

"If your app displays an error and/or the Enki box does not switch to the indicated state, causing pairing failure, I suggest the following steps:

• Make sure the device is not already registered in your app. If it is, delete it.

• Try pairing again by connecting your phone to your Wi-Fi or using only mobile data.

• Clear the cache of your app: "How does clearing the cache of my Enki app work" and check by reconnecting to your account if a new device appears on the main "Home" menu screen named "NO_NAME".  If so, click on "NO_NAME" and test if your device responds. 
  If the device responds, pairing succeeded, but a communication anomaly occurred during pairing; you just need to personalize your device in its settings.
  If the device still does not respond, delete the newly added "NO_NAME" device.

• Bring the device closer to the Enki box or the Enki box closer to the device.

• Move the device and the Enki box away from any possible source of interference (wave-emitting objects, metallic objects, etc.)

• Restart the Enki box.

• Perform a factory reset of the radiator: Noirot Radiator - How to reset my device?"

• Cut power to your device for 1 minute.

• Plug the device into another power source.

• Make sure that no other unpaired device is powered at the same time.

• If you have another similar unpaired device, test with another device.

• If you have a similar device already on your ecosystem, try deleting and adding it again."

"If with another similar device it works, but the concerned device still fails pairing, although it is not present in your account, it seems your device has a technical problem. 

I therefore suggest contacting the after-sales service of your retailer to review the issue."

• Click on "Name"

• Give a name to your newly added device on your Enki box; each of your devices must have a different name so you can easily identify which device the name belongs to and control.

• Click the "validate" key on the keyboard to dismiss it.

• Click on the room where you want to add your device. If you don’t have a room yet, create one. The room is where your device is located.

• Scroll the screen if needed.

• Click on "Next".

• And finally, click on "Finish"

"If you still encounter installation difficulties despite our detailed tutorial, do not hesitate to contact our technical support service. You can provide the following information to speed up diagnosis:

• The brand and model of all phones and/or tablets you have used.

• The OS (software) version of your phones and/or tablets.

• The version of the Enki app installed on your phones and/or tablets.

• Your mobile operator.

• The step number in the tutorial where you are experiencing difficulty.

• The reaction of your app and your device, the app and the Enki box at that precise moment.

Please provide as many details as possible so our technicians can provide effective support."