How does the Energy Bonus work through Enki?

The Energy Bonus is a program that temporarily adjusts your devices (heating devices and water heaters) during consumption peaks, allowing you to help relieve the French national power grid without taking any additional action once you have signed up for this program.

• Heating devices : brief setpoint reduction (15 minutes to 1 hour, up to 4 times/day)
• Water heaters : delayed heating, hot water comfort preserved.

Program rewards: Annual bonus of up to $15 per heating device and $40 per water heater. 

The rewards accumulated for each device through successful Energy Bonus actions over a period of 365 days are credited to your account balance on the anniversary date of each device activated in the program.

You can request your rewards during cash-out periods, which will be announced in the app.

To check whether your heating devices or connected water heaters are eligible for the Energy Bonus, see the following list:

To be eligible for the Energy Bonus:

• Make sure you have a Linky meter ready to be linked to the relevant home in the Enki app.
• Have at least one eligible heating device or water heater, present in that same home.
• You must accept the required consents to activate the Energy Bonus program.
• You must not already be enrolled with another energy management provider.

To sign up for the Energy Bonus:

• Go to the “Coach” tab > “Energy Bonus” then click “Activate my program” and follow the steps.

To link your Linky meter* to the Enki app, check these three conditions:

1. Your distribution system operator must be Enedis. Check this at comparateur-offres.energie-info.fr. (Please note that Enedis is not an electricity provider, but a distribution system operator. Example: If EDF is your electricity provider, ENEDIS must be the distribution system operator.)
2. The Linky meter must not be linked to another Enki account. If necessary, unlink it from the old account. If needed, you can refer to the article How do I unlink my Linky meter from my Enki account?

* This feature is reserved for residential customers. It is not available if your Linky meter is associated with a business account.

This feature is only available for Linky meters managed by the electricity provider Enedis. It is not available if you depend on a local electricity provider such as Électricité de Strasbourg, GEG (Gaz et Électricité de Grenoble), Séolis, or Gaz de Bordeaux.

The service is only available in metropolitan France and is not available in the DROM-COM territories.

To benefit from the Energy Bonus, you must have at least one eligible heating device.

If not, consider getting an eligible device.

You will need to accept the Energy Bonus consents to participate in the program. 

• Overvoltage Authorization
• Distribution system operator authorization.
• RTE authorization.

Step 01: Linky meter

If the Linky meter has not been linked yet, follow the steps below. (Otherwise, go to the next step): 

01 – Click the “Linky meter” tile.

02 – Select “Add my Linky meter”.

03 – Follow the steps requested by the app. 

For more details about each step, see the article How do I link my Linky meter to the Enki app?

Step 02: Eligible devices

If eligible devices are already paired, you can go to the next step. 

If not, you must add eligible devices to the Energy Bonus.

Step 03: Consents

Authorize the Energy Bonus program consents. To do this:

• Click “Consents”.
• Then click “Accept”.

Step 04: Activate my program

To activate the Energy Bonus program, click “Activate my program”. The following message appears:

“Congratulations! Your participation request was successfully sent. Go to the Energy Bonus tab from your “Coach” page to track the progress of your program.”

Click “Close” to return to the Coach page. You will see the number of eligible and enrolled devices, as well as the potential rewards.

Check your Energy Bonus participation status by clicking the “Participation status  Active” tile.

• The activation date is shown there.
• RTE and Enedis have approved your participation in the Energy Bonus program.

Check your Energy Bonus participation status by clicking the “Participation status  Declined” tile.

• The possible reason for the decline is shown on the adjacent page.
• To try participating again, click “Delete my participation”, then restart program activation.

To deactivate your Energy Bonus program, click “Deactivate my program”.

A confirmation window appears with the following message:

• Are you sure? By withdrawing your participation for this home, you will lose the money earned and accumulated through the Energy Bonus program.

Click “Delete” to confirm. You will then return to the initial Energy Bonus screen, when it was not activated.

How to check my current balance:

You can check your accumulated balance by clicking “Current balance”. This screen shows: 

• Your current balance.
  “The total balance earned is generated by your devices that participated in the Energy Bonus program over a period of 365 days and calculated based on their success rate for Energy Bonus actions.”
   

• The cash-out periods during which you can collect your rewards.
  “Cash-out periods may occur several times during the year. If you miss one, you will be able to cash out during the next period.”

How do I collect my balance?

On the “My current balance” page, click “ Collect my balance ”.

Then check “ I acknowledge that I have read and accepted the Terms of Use ”, then click “ Collect my rewards ”.

Finally, enter your bank details.

After entering your bank details, click “Submit”. You will return to your current balance screen.

A notification will appear stating: 

• (✓) “Your bank information has been saved successfully.”

The following information bubble will also appear:

• “Information. We have successfully recorded your bank details. You will receive your transfer shortly.”

To learn how your devices can be included in and controlled by the Energy Bonus program, see the article:

• How does my connected heating device work as part of the Energy Bonus?