How the Reconnection of My Equation Air Conditioner Works

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"Hello, my name is Enkior. I will assist you in reconnecting your Wi-Fi device to your personal Wi-Fi network. In the following steps, you will find recommendations and tips for the proper functioning of your device, step-by-step Wi-Fi device reconnection instructions, and practical advice."

 

Article Contents:

 

Recommendations and Tips:

Assistant cligne des yeux - Parle.gif "Before starting the reconnection of your Wi-Fi device, I suggest you check the recommendations and tips below."

  • Your Wi-Fi network must operate on the 2.4 GHz band. To ensure optimal performance, it is recommended that the 2.4 GHz, 5 GHz, and 6 GHz frequency bands be separated under different SSIDs(1). Please contact your Internet Service Provider if you need assistance verifying the frequencies used by your Wi-Fi network and separating them if necessary.

  • It is recommended to have only your main Wi-Fi access point active and to disable all Wi-Fi repeaters during the pairing of your Wi-Fi device.

  • Your Wi-Fi network password must not include special characters(2). It should consist exclusively of lowercase letters, uppercase letters, and numbers.

  • The Wi-Fi security encryption(3) of your internet box must be WPA2 only. WEP and WPA3 are not supported by your Wi-Fi device. WPA and WPA/WPA2 pose a security risk; therefore, functionality could be affected.

  • Please ensure your Wi-Fi device and internet box are located as close to each other as possible. (If necessary, temporarily move your Wi-Fi device closer to the internet box for pairing.)

  • Unplug all devices that may emit a Wi-Fi network or that the product could connect to, such as Wi-Fi repeaters.

  • If you have multiple Wi-Fi devices to add, it is essential to have only one of these devices powered on at a time. The others must be disconnected from their power supply.

  • During the pairing process, please disable mobile/cellular data(4) in your smartphone settings. It is important not to activate airplane mode, but only to disable mobile/cellular data.

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"If you have questions about technical terms, I am here to answer them:

(1) SSID: This is the name of your Wi-Fi network that is visible in your device's Wi-Fi settings.

(2) Special characters: These are characters like "?", "!", "@", "#", etc...

(3) Wi-Fi security encryption: This is a method used to protect the information exchanged between your device and your internet box.

(4) Mobile/cellular data: This refers to internet access via 4G / 5G"

 

Before starting the pairing process for your Wi-Fi device, plug it in, wait about one minute, and please confirm that your device is in factory mode.
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  • Fast blinking + temporary Wi-Fi network
    Flèche Enki.png Data present, disconnected, reconnection needed.

 

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"It is important that you have not reset your Wi-Fi device.

If you have reset your Wi-Fi device, then it is unnecessary to continue this reconnection procedure. If you proceed despite having reset it, the device will connect to your internet box, but its indicator light will remain unchanged, and it will not be controllable despite a message indicating that the device has been connected successfully. 

If you have reset your Wi-Fi device, the only solution is to restart its setup by deleting the device and reinstalling it."

 

"How do you check that your Wi-Fi device's temporary network is correctly broadcast? You can see it via your phone's Wi-Fi settings; depending on whether you are on Android or iOS, you have the instructions below." Assistant cligne des yeux - Interrogation.gif

Android:

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  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the device's temporary network under "Available Networks" 

iOS:

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  1. Click on "Settings" on your phone

  2. Then select the "Wi-Fi" menu.

  3. You can see the device's temporary network under "Networks"

 

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"If your Wi-Fi device is not broadcasting its temporary Wi-Fi network "AD-WMACKC-U1", I suggest you perform the following steps:

  • Unplug your internet box.

  • Unplug your Wi-Fi device for 3 minutes.

  • Plug your Wi-Fi device back in and wait 1 minute.

  • Check that the temporary Wi-Fi network "AD-WMACKC-U1" of your Wi-Fi device is available in the list of available networks in your phone's Wi-Fi settings.

If your Wi-Fi device's temporary network is still not available, then it will not be possible to continue the reconnection procedure. You will be required to reset your Wi-Fi device to factory settings, delete everything, and start over. (This information is available on your Wi-Fi device's product sheet)

 

If despite the factory reset, the temporary network "AD-WMACKC-U1" of your Wi-Fi device still does not appear, I invite you to contact your reseller's customer service."

 

Steps to Reconnect Your Wi-Fi Device:

 

Step 1: Enter the Reconnection Menu and Confirm Your Device

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"In this section, I will explain how to enter the reconnection menu of your Wi-Fi device and identify it in the app for reconnection. Please follow the instructions below:"

1 - Open the Enki app by clicking on the "" icon in the list of your installed apps on your phone.

2 - In the "Home" menu, click on the tile of your disconnected Wi-Fi device.

3 - Click on "Change Wi-Fi Network"

4 - Scan the QR code of your device

​Dongle climatisation - QR code.png

 

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 "The QR code is affixed directly on your Wi-Fi device. If it does not work, is unreadable, or lost, I invite you to contact our technical support and request a new QR code. It will be important to provide the following information: 

  • The brand of your device

  • The exact model of your device

  • A screenshot from your phone's Wi-Fi settings where the temporary Wi-Fi network "AD-WMACKC-U1" is fully visible. (It should not be truncated with "...")."

 

5 - Verify that your Wi-Fi device is in the following state:
EQUATION - En cours de conneixon + réseau temp.gif

  • Fast blinking + temporary Wi-Fi network
    Flèche Enki.png Data present, disconnected, reconnection needed.

 

"If your Wi-Fi device is not in this state, don't worry, please do the following:

  • Turn off your Wi-Fi device by unplugging it from the power outlet.

  • Wait about 3 minutes.

  • Plug your Wi-Fi device back into the power outlet.

After a few moments, your Wi-Fi device will return to the expected state."

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6 - Confirm that your Wi-Fi device is no longer connected to your personal Wi-Fi network:

  • Click "No"

 

Step 2: Reconnect Your Device to Your Wi-Fi Network

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"In this section, I will explain how to reconnect your Wi-Fi device to your personal Wi-Fi network. It is important to carefully follow the indicated steps and ensure that the app and device respond as described."

 

7 - Connect your phone to the device's Wi-Fi network (2 cases may occur):

Manual:

  • Click on "Select Network"

  • Select the device's temporary network starting with "AD-WMACKC-U1"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

  • Return to the Enki app.

Auto detection:

  • Select the device's temporary network starting with "AD-WMACKC-U1"

  • The network should appear as "Connected, no internet access" or "Connected, unsecured network"

 

Assistant cligne des yeux - Alerte.gif "You may see a message indicating that the device has no internet connection, this is normal, your Wi-Fi device is not an internet box. Also, a message may ask "Do you want to stay connected to this network?" You must confirm that you want to stay connected."

 

"If your phone does not connect to the Wi-Fi device's temporary network "AD-WMACKC-U1", here are some troubleshooting tips:

  • Restart your Wi-Fi device by unplugging it for 1 minute and plugging it back in.

  • Restart your phone completely.

  • Reset your phone's network settings. (Warning, this will delete all connections to various access points.)

  • Try with another smartphone or tablet."

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8 - If you are using manual connection, click "Yes". In auto detection, there is nothing to do. Wait for your phone to connect to your device.

Manual:

  • Click "Yes"
  • Wait for the phone to detect your device

Auto detection:

  • When the phone is connected to the device, wait for the device to detect it.

 

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"If auto detection fails, I invite you to perform the following actions to try to resolve the issue:

  • Restart your Wi-Fi device by unplugging it for 1 minute and plugging it back in.

  • Make sure mobile/cellular data is disabled.

  • Check that the phone is still connected to the temporary Wi-Fi network "AD-WMACKC-U1" of your Wi-Fi device just before "Detection in progress" appears in your phone's settings.

  • Ensure that there is no antivirus on the phone that could block the connection.

  • Clear the cache and data of your Enki app. (You can access the article: "How to clear the cache of my Enki app." if needed)

  • Restart your phone completely

  • Try with another phone or tablet"

 

9 - You must select your personal Wi-Fi network and enter the associated password to instruct the device to connect to this network.
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  • Select your personal Wi-Fi network (Your internet box)

Assistant cligne des yeux - Alerte.gif "Preferably, only keep your main Wi-Fi access point active and remove any Wi-Fi repeaters. Also, your Wi-Fi network must be 2.4 GHz. For optimal success, it is best that the 2.4 GHz, 5 GHz, and 6 GHz frequencies are separated into different SSIDs."

  • Click on the field "Enter your password".

  • Enter your Wi-Fi password (Security key displayed on your internet box if it has not been changed).

Assistant cligne des yeux - Alerte.gif "Your Wi-Fi password must not contain special characters. Only lowercase letters, uppercase letters, and numbers."

  • Click the "validate" key on the keyboard to dismiss it.

  • You can check the box "Remember my password for future installations". (If your device installs successfully, your phone will remember this information to connect your future products more easily)

  • Click "Confirm"

  • Please wait, your Wi-Fi device is connecting to the Wi-Fi network you just specified.

 

When your Wi-Fi device attempts to connect to the Wi-Fi network you specified earlier, it will respond as follows:
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  • Fast blinking
    Flèche Enki.png Data present, connection attempt

 

"If an issue occurs at this stage, where your Wi-Fi device's indicator light remains fast blinking with its temporary Wi-Fi network "AD-WMACKC-U1", it is important to ensure before confirming your Wi-Fi password that the phone is still connected to the temporary network "AD-WMACKC-U1" of your Wi-Fi device." Assistant cligne des yeux - Dépannage.gif

 

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Then, after a few moments, between 30 seconds and one minute, your Wi-Fi device will change to the following state:

 

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  • Solid
    Flèche Enki.png Data present, connected

 

The screen shown here will appear. This means your Wi-Fi device is successfully reconnected to your personal Wi-Fi network.

 

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"If your Wi-Fi device remains on the "Connecting" step for more than a minute (really very long), it means it is not successfully connecting to your Wi-Fi network.

When your Wi-Fi device is connected to your Wi-Fi network, the temporary network "AD-WMACKC-U1" disappears. If your Wi-Fi device returns to the state "Data present, disconnected. Reconnection needed," and its Wi-Fi network "AD-WMACKC-U1" is still present, then your Wi-Fi device has been denied access by your internet box or has not detected the Wi-Fi network correctly."

 

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"If the connection fails at the last step, to help you understand the issue if it doesn't install, here are some tips:

  • Is the temporary network "AD-WMACKC-U1" of your Wi-Fi device present?

    • Yes: Your Wi-Fi device failed to connect to your internet box
      Flèche Enki.png Check the distance between your internet box and your Wi-Fi device, as well as the Wi-Fi password and its security encryption. (To learn how to verify your Wi-Fi password, you can access the article: "How to verify my Wi-Fi password.")
      Flèche Enki.png Verify the Wi-Fi frequency used by your network as indicated in the paragraph: "Recommendations and Tips".

    • No: Your Wi-Fi device successfully connected to your Wi-Fi network but cannot communicate with our platform; here are the possible causes:
      Flèche Enki.png A firewall linked to your internet box may be the cause; temporarily lower its level if needed.
      Flèche Enki.png Restart your internet box. Also, ensure no Wi-Fi repeaters are active during the reconnection phase."

 

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"Congratulations, your Wi-Fi device has been successfully associated with your Wi-Fi network, and you can now use it."

 

What You Should Know About Your Device:

  • The procedure indicates that my Wi-Fi device is reconnected, but the indicator light remains fast blinking. Also, the temporary network "AD-WMACKC-U1" of my Wi-Fi device is not present in the list of available Wi-Fi networks in my smartphone's Wi-Fi settings, what should I do?
    Flèche Enki.png If the "AD-WMACKC-U1" network is no longer present, it means your Wi-Fi device successfully connected to your internet box. Therefore, two options are available to you.

    1. Simulate your Wi-Fi network via a hotspot to check if your personal Wi-Fi network is responsible for your Wi-Fi device not communicating with the platform. (You can refer to the following article: "How to check if my internet box is responsible for blocking the connection of Wi-Fi devices.")

    2. Your Wi-Fi device is empty of information, meaning it has been reset. You must delete it, reset it again, and start all over.

  • Can I connect my Wi-Fi device to a Wi-Fi repeater?
    Flèche Enki.png Yes, this is possible. However, it is not recommended because Wi-Fi repeaters sometimes have suboptimal connections. Additionally, it is very important that the SSID of your Wi-Fi repeater is different from the internet box. If the SSID is the same, it can cause recurring and random disconnections because your Wi-Fi device might switch from connection point A (the internet box) to connection point B (the repeater), and vice versa.

  • The Enki app asks for access to location services; should I allow it?
    Flèche Enki.png Yes, it is very important to enable location services so that the app can properly detect networks around you.

    iOS - Activer le service de connexion local.gif

    • On my iPhone, should I enable local network access in my iPhone settings?
      Flèche Enki.png Yes, local network access settings must be enabled, as this setting allows the phone to communicate via Wi-Fi with another device. Without this setting enabled, the phone cannot exchange information with the Wi-Fi device when connected to it.

 

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"If you still encounter difficulties reconnecting your Wi-Fi device despite our detailed tutorial, do not hesitate to contact our technical support service. You can provide the following information to speed up the diagnosis:

  • The brand and model of all phones and/or tablets you have used.

  • The OS (software) version of your phones and/or tablets.

  • The version of the Enki app installed on your phones and/or tablets.

  • Your mobile carrier.

  • The step number in the tutorial where you encounter the difficulty.

  • The response of your app and your Wi-Fi device at that exact moment.

Please provide as many details as possible so our technicians can offer effective support."

 

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