FAQ: How Does... My Inspire Connected Fan Work?

The Enki app asks for access to location services. Should I allow it?
Yes, it is very important to enable location services so the app can properly detect the networks around you.

On my iPhone, do I need to enable local network access in my iPhone settings? Yes, local network access settings must be enabled because this setting allows the phone to communicate via Wi-Fi with another device. Without this enabled, the phone cannot exchange information with the Wi-Fi device when it is connected to the same Wi-Fi network.

Is it possible to change the action triggered when clicking the icon of my device on the "Home" screen?
No, this action is predefined and cannot be customized at this level.

Can I change the type of status feedback shown on my device’s tile on the "Home" screen?
No, this information is fixed by our developers. It is the information most frequently consulted by our users and therefore displayed.

Why does my device’s status feedback no longer appear on its tile on the "Home" screen after some time?
The status feedback displayed on the home page is kept for seven days. If the device does not change its state during this period, its status feedback will be removed and no status will be shown afterward. The device is then considered inactive or disconnected. To restore the status display, the device must change state and transmit this information to the platform.

If I control my device directly via its button or remote control, is the status feedback updated in the app?
Yes, as soon as an event changes the device’s state (pressing the device button, power cut and restoration, command via its dedicated remote, etc.), the device sends its state to the platform, which updates it both on the "Home" page and on the device control page.

If I physically turn off my device (for example, a wall switch), can I turn it back on via the app?
No, if you cut the device’s physical power supply, such as with a wall switch or power strip, the device will no longer be powered. Consequently, it will not stay connected and cannot respond to commands sent from the app. The device must remain continuously powered to be controlled remotely.

Is it mandatory to set an end time for my schedule?
No, setting an end time for the schedule is optional. You can choose to schedule only a start if you want your device to switch to a particular state at a specific time.

Can I create multiple schedules?
Yes, you can create multiple schedules. To create a new schedule when you already have some, please follow the instructions below:

Is it possible to split my schedule into two separate schedules?
Yes, it is entirely possible to split your schedule into two parts. To do this, delete the end of the current schedule, then create a new schedule specifying only a start, along with the time and state intended for the end of the other schedule.

Is there a limit to the number of schedules I can create for my device?
No, there is no limit to the number of schedules per device; you can create as many as you want.

What practices should be avoided when scheduling?
It is essential to avoid overlapping times between your schedules, especially when they have defined durations. Always allow at least a one-minute gap between consecutive schedules. It is also recommended to check your devices' states and set your device to different states at the start and end of each schedule.

How do I disable my schedule without deleting it?
It is possible to disable a schedule without deleting it. Please follow the instructions below:
 

Android: iOS:

Next to your schedule on Android, or by opening your schedule on iOS, you will find a toggle switch. This toggle is designed to be clicked to switch between different states. Its operation is simple: by clicking it, you can activate or deactivate the schedule as needed. This feature lets you easily control whether your schedule is running or not. When the toggle is in this state, it means your schedule is enabled. In other words, all programmed instructions or tasks are running normally. You can be assured your system is working according to your defined settings.

Conversely, when the toggle is in this other state, it means your schedule is disabled. In this case, none of the programmed tasks will run until you reactivate the toggle. This option is especially useful if you want to temporarily pause the schedule without deleting it.

I just created a schedule, but I am already within the scheduled time frame and it does not start. Why?
It is important to note that the schedule only starts at the exact scheduled time. If that time has passed, even if you are still within the defined time window, the schedule will not start. For example, if it is 2:05 PM and you create a schedule for your device to be in a particular state between 2:00 PM and 3:00 PM, it will not start because the start time, 2:00 PM, has already passed. The schedule only starts at the precise time of 2:00 PM.

I configured a schedule, and after the start time passed, once the end time passed, my device’s state did not change. Why?
If the start time has already passed, it means the schedule has not started yet. Therefore, if it has not started, it cannot stop, which explains why at the end time your device did not switch to the expected state. The end function only works if the start has actually begun.

My device is already in the state configured for the schedule start. Will it be set to the expected state at the end of the schedule?
Yes, once the schedule has started, regardless of your device’s initial state, it will be set to the state defined for the schedule start, even if that state is the same. Moreover, since the schedule start is triggered, the end phase will also be executed. Therefore, your device will be correctly set to the expected state at the end of the schedule. (Note this excludes temporary overrides, which take precedence over scheduling.)

If I change my device’s state during the schedule, will it still adopt the state planned at the end of the schedule?
Yes, once the schedule has started, whatever state changes you make, the selected state will be applied at the end of the schedule. (Note this excludes temporary overrides, which take precedence over scheduling.)

My device is offline, unresponsive, or out of range at the beginning or end of the schedule, but reconnects later. Will it be set to the expected state?
No, if your device is offline, it does not receive the information. The sent information is a one-time data point; the device must be online at that exact moment. If it is not, the data is lost and will not be retransmitted. Therefore, when the device is offline, unresponsive, or out of range, its state will not be changed.

Is it possible to use schedules simultaneously with other features such as scenarios or heating plans?
It is strongly discouraged to use schedules in parallel with heating plans if your device supports this feature. This could cause conflicts between plans and schedules. However, using schedules and scenarios simultaneously is possible, provided you carefully ensure the times defined in scenarios do not conflict with those of schedules.

Is the execution time based on my phone’s time?
No, it is determined by the platform’s time according to the country you selected when creating your home. For example, if you chose France as the country during setup, the time will be Paris time.

Can I start multiple actions with a timer?
No, timers are designed to execute a single action after the delay you set.

Is it possible to run multiple timers simultaneously on the same device?
No, only one timer per device can run at a time. To start another, you must either stop the current timer or wait for it to finish.

Can a timer run on multiple devices simultaneously?
No, the timer is specific to a given device. Therefore, it is only accessible from that device’s control page, and only that device is affected by the timer.

Is it possible to have multiple devices on timers simultaneously?
Yes, all devices compatible with a timer can be activated individually. You must configure each timer from the control page for each device.

What are the limits on the maximum number of triggers?
You can include up to fifty triggers in a scenario.

What are the limits on the maximum number of conditions?
You can include up to fifty conditions in a scenario.

What are the limits on the maximum number of actions?
You can include up to fifty actions in a scenario.

What is the minimum accepted delay for a timer?
The timer must be at least five seconds.

Android:	iOS:

How many wait delays can I include in my scenario?
You can include up to five delays maximum in a scenario.

What is the maximum time that can be applied for a wait delay?
On Android, the interface allows entering a full delay up to 23 hours, 59 minutes, and 59 seconds. On iOS, selection is by scrolling, with seconds in five-second intervals, so the maximum is 23 hours, 59 minutes, and 55 seconds.

How do actions proceed?
Actions execute in the order you defined, from top to bottom in the list.
You can change this order by clicking "↑↓" or "Move" next to the "Action" section.

Android:	iOS:

My device does not appear in the list of device states in triggers, why?
Not all devices are eligible to trigger a scenario. If your device does not appear in the list, it is not eligible. You can verify this in the product feature table in Enki, on the Inspire fans product sheets.

My device does not appear in the list of device states in conditions, why?
Not all devices are eligible to be used as a condition limiting the triggering of a scenario. If your device does not appear in the list, it is not eligible. You can verify this in the product feature table in Enki, on the Inspire fans product sheets.

My device does not appear in the list of device states in actions, why?
Not all devices are eligible to perform an action in a scenario. If your device does not appear in the list, it is not eligible. You can verify this in the product feature table in Enki, on the Inspire fans product sheets.

I use a value to trigger my scenario, but sometimes it does not execute even though the value matches. Why?
The trigger works like a threshold. The scenario only executes when the value crosses this threshold. If the value is already within the defined range, the scenario will not trigger again. Example: Suppose three values: A, B, and C. The scenario should execute when the value is greater than B, so at C. If the value is already C, the scenario will not execute. But if the value goes from A to B, then exceeds B to reach C, the scenario will execute because the threshold is crossed.

It is important to perform various checks:

• Clear all caches: Restart your app, the device, and the internet box.
• Simulate your Wi-Fi network via a hotspot to check if your personal Wi-Fi network is causing the Wi-Fi device not to communicate with the platform. (You can consult the following article: " How to check if my internet box is causing Wi-Fi device connection issues. ")
• If this still does not work, your Wi-Fi device has no information, meaning it has been reset. You must delete it, reset it again, and start the setup from scratch.

The Enki app asks for access to location services. Should I allow it?
Yes, it is imperative to enable location services so the app can properly detect networks nearby.

On my iPhone, do I need to enable local network access in my iPhone settings? Yes, local network access must be enabled because this setting allows the phone to communicate via Wi-Fi with another device. Without this enabled, the phone cannot exchange information with the Wi-Fi device when it is connected.

How do I check if my Wi-Fi device is up to date?
You can check the settings page of your Wi-Fi device in the Enki app to see if the “Update” option is available under the firmware version.

How do I know the latest firmware version available for my Wi-Fi device?
A FAQ article is available listing all the latest software versions for Wi-Fi devices compatible with our app. Simply compare this information with your device’s software version visible in the Enki app settings page. You can consult the following article: What is the latest software version available for my Wi-Fi device?.

What should I do if the update does not download or install on my Wi-Fi device?
It is essential to have a stable Wi-Fi connection to perform the software update. We recommend power cycling your internet box, waiting for the connection to restore, then restarting the Wi-Fi device, placing it as close as possible to your internet box.

Can I interrupt the update download on my Wi-Fi device via the app?
No, once the update is launched via the app, it cannot be interrupted.

Can I interrupt the update by turning off or disconnecting my Wi-Fi device?
It is strictly discouraged to disconnect your Wi-Fi device from power or connection during the update. This could cause device malfunction or irreversible damage, making it unusable.

How do I determine if my device is eligible for native integration with Amazon Alexa?
This information is available on your device’s product sheet. We invite you to check the line titled "Alexa Voice Control": it says "Yes" if native integration is supported, or "No direct, but possible via manual scenarios" otherwise. To access your product sheet, please click the following link: Inspire fans product sheets.

How do I link my Enki account to Amazon Alexa?
This can be done from the Enki app in the "Link a partner account" section, or directly from the Alexa app by going to the "More" menu (≡), then "Skills & Games." Simply search for Enki and follow the procedure.

Are my Enki device groups imported into Amazon Alexa?
No, groups are not considered individual devices and are not imported. However, you can create new device groups directly in Amazon Alexa via the "Devices" menu and selecting "+".

What is the difference between linking the Enki Skill via the Amazon Alexa app and connecting the Amazon Alexa partner in the Enki app?
There is no functional difference between these two linking methods. The only difference is that our app simplifies the user experience to connect your Amazon Alexa account to Enki.

Can I use a Bluetooth-connected device in my Enki ecosystem via Amazon Alexa?
No, Bluetooth-connected devices are not truly online connected. They connect locally to your phone, preventing a voice assistant from controlling them remotely.

Are my Enki scenarios imported into Amazon Alexa along with my devices?
Yes, all your scenarios in Enki are imported as scenes in the Amazon Alexa app. You can find them in the "Devices" menu by selecting "See all scenes" at the bottom of the page.

Are my Amazon Alexa routines integrated and visible in the Enki app?
No, Amazon Alexa does not import any data visible in the Enki app. Enki integrates into Amazon Alexa.

What voice commands are available with Enki and Amazon Alexa?
To control your devices directly, you can say: "Alexa, [desired command] [device name]." To activate your scenarios, say: "Alexa, activate [scenario name]."

How do I control an Enki scenario without using a voice routine?
To execute your Enki scenario actions without a voice routine, you must use the activation word "activate." So say: "Alexa, activate [your Enki scenario name]." It is important that your scenario name is clear, easily understood orally, and spelled correctly.

How do I determine if my device is eligible for native integration with Google Home?
This information is available on your device’s product sheet. We invite you to check the line titled "Google Home Voice Control": it says "Yes" if native integration is supported, or "No direct, but possible via manual scenarios" otherwise. To access your product sheet, please click the following link: Inspire fans product sheets.

How do I link my Enki account to Google Home?
This cannot be done from the Enki app. You must go to the Google Home app, tap the "+" button to add an item, then select either “Device” or “Link an app or service.” Indicate it is another method and that the service works with Google. No QR code is needed. Just search for the Enki service and link it using your credentials.

Are my Enki device groups imported into Google Home?
No, groups are not considered individual devices and are not imported. However, you can create new device groups (or rooms) directly in Google Home by changing the room of one of your already referenced devices.

Can I use a Bluetooth-connected device in my Enki ecosystem via Google Home?
No, Bluetooth-connected devices are not truly online connected. They connect locally to your phone, preventing a voice assistant from controlling them remotely.

Are my Enki scenarios imported into Google Home along with my devices?
Yes, all your scenarios in Enki are imported as scenes in the Google Home app. You can find them when creating an automation using the old home editor. When adding an action, in the “Set home devices” section, you will find a section listing all scenes.

Are my Google Home automations integrated and visible in the Enki app?
No, Google Home does not import any data visible in the Enki app. Enki integrates into Google Home.

What voice commands are available with Enki and Google Home?
To control your devices directly, say: "Ok Google, [desired command] [device name]." To activate your scenarios, say: "Ok Google, activate the scene [scenario name]."

How do I control an Enki scenario without using a voice automation?
To execute your Enki scenario actions without a voice automation, you must use the activation phrase "activate the scene." So say: "Ok Google, activate the scene [your Enki scenario name]." It is important that your scenario name is clear, easily understood orally, and spelled correctly.