FAQ: How does... my Inspire connected fan work?

Can I restart my Wi-Fi device remotely?
No, this is not possible.

My Wi-Fi device’s Bluetooth does not appear on my phone, is this normal?
Yes, it is invisible because it is used only for a temporary connection via the app.

Can I place my Wi-Fi device in a confined space?
No, avoid confined spaces or near devices emitting waves (routers, TVs, microwaves) to prevent interference.

Can I associate multiple Wi-Fi devices to my account?
Yes, as many as you want, in one or multiple homes.

Can I connect my Wi-Fi device to a Wi-Fi repeater?
Yes, but it is not recommended. Make sure the repeater’s SSID is different from the router’s to avoid disconnections.

Does the Enki app request access to location services, should I allow it?
Yes, it is necessary to properly detect networks around you.

Can I change the action when clicking the device icon on the "Home" screen?
No, this action is fixed and cannot be modified.

Can I modify the status information displayed on my device’s tile?
No, this info is set by our developers as the most relevant for users.

Why does my device’s status disappear after some time on the tile in the "Home" screen?
The status is kept for 7 days. Without a status change, it is removed, and the device is then considered inactive. A new status change is needed to display it again.

What does the red exclamation point on my device’s tile in the "Home" screen mean?
The device is offline. Try power cycling it, then restart your Internet router if necessary.

Does the status update if I control the device via its button or remote?
Yes, any status change is sent to the platform and updated in the app.

Can I turn on a device that was physically turned off (e.g., wall switch) via the app?
No, if the power is physically cut, the device is offline and does not respond to commands.

Is it necessary to set an end time for the schedule?
No, the end time is optional. You can schedule only a start to change a device’s state at a specific time.

Can I create multiple schedules?
Yes, you can create multiple schedules. Follow instructions to add a new one.

Can I split my schedule into two?
Yes, delete the end of the current schedule, then create a new one with the desired start, time, and state.

Is there a limit to the number of schedules per device?
No, you can create as many schedules as you want.

What errors should be avoided when scheduling?
Avoid overlapping times and leave at least one minute between schedules. Also check device states by changing their state at the start and end.

How do I disable a schedule without deleting it?
Follow the instructions below to disable your schedule without deleting it.
 

Why does my schedule not start even though I am within the time frame?
The schedule starts only at the exact planned time. If that time has passed, it does not start, even if you are still within the time range. For example, at 2:05 PM, a schedule set from 2:00 PM to 3:00 PM will not start.

Why does my device’s state not change after the end of a schedule that started late?
If the schedule did not start because the start time passed, it cannot end. The state changes only at the end of a schedule that actually started.

If my device is already in the start state, will it be set to the end state?
Yes, as soon as the schedule starts, the device is set to the start state (even if identical) then to the end state at the end, except in case of temporary override.

If I change my device’s state during the schedule, will it still take the end state?
Yes, regardless of the change, the end state will be applied, except in case of temporary override.

My device was offline at the start or end, will it be set to the expected state after reconnection?
No, the device must be online at the time of sending. Otherwise, the data is lost and the state does not change.

Can schedules be used with other functions like scenarios or calendars?
It is not recommended to use schedules and heating calendars simultaneously to avoid conflicts. However, schedules and scenarios can coexist if their times do not conflict.

Does the execution time depend on my phone’s time?
No, it is based on the platform’s time according to the country chosen when creating the home (e.g., Paris time for France).

Can I launch multiple actions with a timer?
No, a timer executes a single action after the set delay.

Can there be multiple timers simultaneously on the same device?
No, only one timer per device. You must stop the current one or wait for it to finish to start another.

Can a timer act on multiple devices at the same time?
No, each timer is linked to a single device, accessible from its control page.

Can multiple devices have timers simultaneously?
Yes, each compatible device can have its own timer configured individually.

What are the limits regarding the maximum number of triggers?
You can include up to fifty triggers in a scenario.

What are the limits regarding the maximum number of conditions?
You can include up to fifty conditions in a scenario.

What are the limits regarding the maximum number of actions?
You can include up to fifty actions in a scenario.

What is the minimum delay accepted for a timer?
The timer must be at least five seconds.

Android:	iOS:

How many wait delays can I include in my scenario?
You can add up to five delays in a scenario.

What is the maximum time for a wait delay?
On Android, the maximum delay is 23h59m59s. On iOS, it is 23h59m55s, with seconds in five-second intervals.

How are actions executed?
Actions execute in the defined order, top to bottom.
Modify this order via the ↑↓ buttons or "Move" near the "Action" section.

Android:	iOS:

Why does my device not appear in the list of device states for triggers?
Not all devices can trigger a scenario. Check eligibility in the feature table on the Inspire fan product sheets.

Why does my device not appear in conditions?
Only some devices can limit scenario triggering. Check eligibility on the Inspire fan product sheets.

Why does my device not appear in actions?
Not all devices can perform actions in a scenario. Check eligibility on the Inspire fan product sheets.

Why does my scenario not always run when the value matches?
The trigger acts as a threshold: the scenario runs only when the value crosses it. If the value is already within the range, it does not trigger. Example: for threshold B, if the value goes from A to C crossing B, the scenario runs; if it is already at C, it does not.

Check:

• Clear caches, restart the app, the device, and the internet router.
• Test your Wi-Fi network via a hotspot to identify if the router is causing the issue (How to check if my internet router is responsible for blocking Wi-Fi device connections.).
• If the problem persists, the device has been reset: delete it, reset it, and start the setup again.

How do I check if my Wi-Fi device is up to date?
Check your Wi-Fi device’s settings page in the Enki app to see if the "Update" option is available.

How do I find out the latest firmware version?
Check the FAQ article listing the latest versions of compatible Wi-Fi devices, then compare with the version in the Enki app. See: What is the latest software version available for my Wi-Fi device?.

What to do if the update does not install?
Ensure a stable Wi-Fi connection. Restart your internet router, wait for reconnection, then restart the Wi-Fi device near the router.

Can I interrupt the download via the app?
No, once started, the update cannot be interrupted.

Can I cut power or connection during the update?
No, this risks irreversibly damaging the device and making it unusable.

How do I know if my device is compatible with Alexa?
Check the product sheet at the line "Alexa voice control": "Yes" for native integration, otherwise "No direct, but possible via scenarios". Access the sheet via: Inspire fan product sheets.

How do I connect my Enki account to Alexa?
From the Enki app, section "Link a partner account", or via the Alexa app "More" (≡) "Skills & Games", search for Enki and follow the procedure.

Are my Enki groups imported into Alexa?
No, only individual devices are imported. Create your groups in Alexa via "Devices" "+".

Difference between linking Enki Skill via Alexa or linking Alexa connected account in Enki?
No functional difference, the Enki app simply simplifies connection to Alexa.

Can I use a Bluetooth device with Enki via Alexa?
No, Bluetooth devices connect locally to the phone, so they cannot be controlled remotely by Alexa.

Are my Enki scenarios imported into Alexa?
Yes, they appear as scenes in Alexa, under "Devices" "View all scenes" at the bottom of the page.

Are my Alexa routines visible in Enki?
No, Alexa does not import data into Enki; Enki integrates into Alexa.

What voice commands work with Enki and Alexa?
For your devices: "Alexa, [command] [device name]". For scenarios: "Alexa, activate [scenario name]".

How do I control an Enki scenario without a voice routine?
The activation word activate is very important. Say: "Alexa, activate [scenario name]". The name must be clear and well spelled.

How do I know if my device is compatible with Google Home?
Check the product sheet under "Google Home voice control": "Yes" for native integration, otherwise via manual scenarios. See Inspire fan product sheets.

How do I connect my Enki account to Google Home?
In Google Home, click "+", then "Device" or "Link an app". Search for Enki, log in with your credentials. No QR code needed.

Are my Enki groups imported into Google Home?
No, only devices are imported. Create your groups in Google Home via a device’s settings.

Can I use a Bluetooth device in Enki via Google Home?
No, Bluetooth devices connect locally to the phone and cannot be controlled remotely by Google Home.

Are my Enki scenarios imported into Google Home?
Yes, they appear as scenes in Google Home, accessible when creating automations.

Are my Google Home automations visible in Enki?
No, Enki imports its data to Google Home, not the other way around.

What voice commands to use with Enki and Google Home?
Say: "Ok Google, [command] [device name]" to control a device, or "Ok Google, activate the scene [scenario name]" for a scenario.

How do I launch an Enki scenario without a voice automation?
Use the command "activate the scene". Say: "Ok Google, activate the scene [scenario name]" with a clear and well spelled name.