We cannot finalize the connection of your Enki account with your Enedis account and your Linky meter, because this Linky meter seems to be already linked to another Enki account.
A Linky meter, identified by its PRM number, can only be linked to one Enki account.
If you encounter this message and are not sure about the origin of the previous link, it is important to clarify the situation.
To solve this issue, we advise you to contact Enki's user support. The support team will be able to check the details of the existing link and help you sort out the situation in a secure way.